Here's me going back and forth, for giggles:
2012/11/13
10:27:34
withdraw Status: confirmed x,xxx.00000
Withdraw to account XXXXXXX
This has had ELEVEN BUSINESS DAYS as of today to clear.
I suspect that you are short on money.
It is totally, UTTERLY unfeasible for a SEPA transaction to take more than ONE or TWO business days.
2012/11/21
15:48:04
withdraw Status: confirmed x,xxx.00000 €
Withdraw to account XXXXXXXX
This has had FIVE BUSINESS DAYS as of today to clear.
I suspect that you are short on money.
It is totally, UTTERLY unfeasible for a SEPA transaction to take more than ONE or TWO business days.
What the HELL is wrong with your money management?
Sorry to get upset, but can someone with a little banking expertise look into this?
Maybe you can hire someone to do it, too?
I have a total of xxxxx€ outstanding with you.
If you cannot remedy this situation, I will refrain from trading on mtgox in the future.
Thank you for your email. Due to banking withdrawal limits on our Polish account, there had been a delay in processing withdrawals, We were able to locate the transaction in question. It appears that our bank is still in the middle of processing the funds,we will keep you updated once the transactions is processed. We apologize for any inconvenience this may cause. Let us know if you have any other questions.
Yessir, I do have a question, sorry that you are the one having to read them, maybe you can pass them along to some management-level personell:
As a financial service provider such as yourself, how can there be "banking limits"?
Banking Limits that result in a backlog of almost three weeks?
Are they not taking you seriously at said "bank"?
Are you not equipped to handle some semi-serious business?
We apologize for the inconvenience caused. We have a withdrawal limit at our bank and this led us to have a huge back log and our top management is aware and they are putting in their best efforts to resolve this issue. However I will keep you updated once your withdrawal is processed.
Having acknowledged this backlog,
I wish henceforth to be informed (as most customers would like to be, I wager) PROACTIVELY.
If, say, a backlog of > x days exists, why not notify all customers with pending withdrawals?
We have not decided to that as we are looking to resolve this issue soon. If we are not able to resolve this our management will decide on that.
so here's to... nothing, really.