gorybeo
Newbie
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Activity: 17
Merit: 0
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December 17, 2015, 12:55:43 AM |
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The site is up but i find my investments less then this afternoon... from 0.55 to 0.52 but i did't make cashout! Some bug??
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I2at
Newbie
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Activity: 4
Merit: 0
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December 17, 2015, 01:14:13 AM |
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All my investment of 0.06 is gone  |
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SadBoyPro
Newbie
Offline
Activity: 17
Merit: 0
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December 17, 2015, 01:31:27 AM |
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COMMUNICATION
Database is back online. We're still checking for any possible issue due to db crash.
Thanks for your cooperation and sorry for that again.
Appears to be a few losses, maybe a reversion to earlier point due to database reset/backup ? |
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Moek11 (OP)
Member
Offline
Activity: 84
Merit: 10
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December 17, 2015, 01:39:47 AM
Last edit: December 17, 2015, 03:16:26 AM by Moek11 |
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Appears to be a few losses, maybe a reversion to earlier point due to database reset/backup ?
Exactly, unfortunately. IMPORTANT COMMUNICATIONDatabase is back online, we had to use our last backup for it. (14-15 hours ago) If anyone are missing deposits or your buildings are gone, send an email with: - Username - Issue description - Deposits txs - Every useful information NB We have currently more than 100 email to reply right now. Please be patient, your problem will be solved/fixed, we need just time. 24-36 hours. Sorry again. Email: support(a)bitfactory.co |
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I2at
Newbie
Offline
Activity: 4
Merit: 0
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December 17, 2015, 03:02:03 AM |
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Where do i email? the support button does not work on the website.
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Brob12321
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December 17, 2015, 03:29:06 AM |
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The site is up but i find my investments less then this afternoon... from 0.55 to 0.52 but i did't make cashout! Some bug??
Wow you seriously have .55 BTC in there. You need to do a cashout, dont get me wrong I think the site will last a long time but anything can happen and thats a huge risk thats over $200 ! |
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zepaulim
Member
Offline
Activity: 84
Merit: 10
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December 17, 2015, 03:47:50 AM |
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Where do i email? the support button does not work on the website.
support@bitfactory.co |
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Everybitbit
Full Member
Offline
Activity: 224
Merit: 100
☆☆☆☆☆☆☆
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December 17, 2015, 01:37:13 PM |
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Appears to be a few losses, maybe a reversion to earlier point due to database reset/backup ?
Exactly, unfortunately. IMPORTANT COMMUNICATIONDatabase is back online, we had to use our last backup for it. (14-15 hours ago) If anyone are missing deposits or your buildings are gone, send an email with: - Username - Issue description - Deposits txs - Every useful information NB We have currently more than 100 email to reply right now. Please be patient, your problem will be solved/fixed, we need just time. 24-36 hours. Sorry again. Email: support(a)bitfactory.co How about the profit made on 14hour before? Cant be recover? |
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Surger
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December 17, 2015, 02:28:10 PM |
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My 0,001 balance and one referral lost
What can i do?
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t3rr0rist
Newbie
Offline
Activity: 8
Merit: 0
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December 17, 2015, 08:04:55 PM |
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Hi, I have joined few days ago in bitfactory but now I know that this site is not scam like others, I will start playing! good luck to all of you!
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Surger
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December 17, 2015, 09:08:55 PM |
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Still i wait answer
i lost 0,001 balance and 1 refferall…
what should i do now?
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Moek11 (OP)
Member
Offline
Activity: 84
Merit: 10
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December 17, 2015, 09:11:57 PM |
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COMMUNICATION
We are fixing all the accounts after the yesterday's crash.
We have already replied and solved more than 150 emails/cases in the last 20 hours, we still have about 100+ to reply/check.
As I said yesterday we need just time.
Thanks for your patient.
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Theofratus
Newbie
Offline
Activity: 9
Merit: 0
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December 17, 2015, 10:16:30 PM |
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yesterday i cashout 350k Satoshi... but i got nothing in my wallet.... is it still paying??
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SadBoyPro
Newbie
Offline
Activity: 17
Merit: 0
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December 18, 2015, 12:11:26 AM |
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Are you able to have 3 of the same buildings at the same time?
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Everybitbit
Full Member
Offline
Activity: 224
Merit: 100
☆☆☆☆☆☆☆
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December 18, 2015, 04:16:09 AM |
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yesterday i cashout 350k Satoshi... but i got nothing in my wallet.... is it still paying??
I think still paying. Just wait up to 24hours |
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Theofratus
Newbie
Offline
Activity: 9
Merit: 0
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December 18, 2015, 06:40:20 AM |
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yesterday i cashout 350k Satoshi... but i got nothing in my wallet.... is it still paying??
I think still paying. Just wait up to 24hours I already wait for 1 day... but still my wallet got nothing.... i hope there is respond from admin... |
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Moek11 (OP)
Member
Offline
Activity: 84
Merit: 10
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December 18, 2015, 06:49:48 AM |
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yesterday i cashout 350k Satoshi... but i got nothing in my wallet.... is it still paying??
I think still paying. Just wait up to 24hours I already wait for 1 day... but still my wallet got nothing.... i hope there is respond from admin... Hi, We have found many "double cashouts" requests after the yesterday's crash, that's why there is this delay. We need to check all the cashout requests before release them. By the way they will be approved soon. Thanks again for your patient and for your cooperation, BitFactory.co |
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ozik67
Sr. Member
Offline
Activity: 471
Merit: 252
quarkchain.io
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December 18, 2015, 08:41:59 AM |
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Thanks, admin!
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dexxe15
Newbie
Offline
Activity: 10
Merit: 0
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December 18, 2015, 09:21:14 AM |
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The site is back online but now i cant login,
Admin Please assist the username:dexxe15
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Moek11 (OP)
Member
Offline
Activity: 84
Merit: 10
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December 18, 2015, 09:26:42 AM
Last edit: December 18, 2015, 09:38:27 AM by Moek11 |
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The site is back online but now i cant login,
Admin Please assist the username:dexxe15
Try to change browser, If you still have this issue send an email to our support: support@bitfactory.coHi,
We have found many "double cashouts" requests after the yesterday's crash, that's why there is this delay.
We need to check all the cashout requests before release them.
By the way they will be approved soon.
Thanks again for your patient and for your cooperation,
BitFactory.co
COMMUNICATIONWe are working no-stop from 48 hours due to database crash, emails replies, check for double cashouts and we are extremely tired. After we have checked some of the cashout requests we have decided to approve anyway all remained cashouts. Checking if all cashouts are double or not will take too much time, very too much time. The lucky ones may consider this as our xmas present.  Cashouts are made and finally our website is back to the normal activity.https://blockchain.info/tx/bc33a5d463371b8290a3f21264c8d2a37a7a61c3e97a1b203605f2dec55c5e2eThanks to all and sorry again. |
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