blockchain.info request declined

[blazing]

I recently had to restore my iphone firmware and lost my google authenticator.
I have tried to remove the two factor authentication from my account but received an email saying it was declined.
I have replied to blockchain.info asking for assistance but have not received a reply.
If there are any staff here from blockchain.info could you please provide me with some assistance.

Thank you

[1715677849]

1715677849

[1715677849]

1715677849

[1715677849]

1715677849

[1715677849]

1715677849

[Stephen Gornick]

I recently had to restore my iphone firmware and lost my google authenticator.
I have tried to remove the two factor authentication from my account but received an email saying it was declined.

Do you have a backup of your encrypted wallet?  Does this help?

To restore an email backup create a new account with the same password click,  [Import / Export] then [Import Backup] and past the contents of the email backup in the text area.

[piuk]

I recently had to restore my iphone firmware and lost my google authenticator.
I have tried to remove the two factor authentication from my account but received an email saying it was declined.
I have replied to blockchain.info asking for assistance but have not received a reply.
If there are any staff here from blockchain.info could you please provide me with some assistance.

Thank you

It is likely there is a secret phrase set on the account. Without it a two factor authentication reset request cannot be approved. Please open a ticket at http://blockchain.uservoice.com with your wallet identifier, if you haven't already.