btcQuick.com Feedback Thread

[tempestb]

I created an account on Friday - 09/06/2013

I was verified as a Bronze that evening and received the email notice.  However, upon logging into the website, I found I was still not listed as being verified.

I emailed the person who verified me (Mike) and noted this problem.

I submitted a ticket about the problem.

On Monday - 09/09/2013

I added another message to the ticket since nobody responded.

On Tuesday - 09/10/2013

(24 hours since now) 
I wrote Ascension here on the forum asking him to look into the problem and provided my order number.

It's Wednesday - 09/11/2013

No response to any of my communications. 

[xkeyscore89]

Another successful transaction with btcquick, got my order processed and key funded in less than 15 minutes.

Thanks!

[Ascension]

I created an account on Friday - 09/06/2013

I was verified as a Bronze that evening and received the email notice.  However, upon logging into the website, I found I was still not listed as being verified.

I emailed the person who verified me (Mike) and noted this problem.

I submitted a ticket about the problem.

On Monday - 09/09/2013

I added another message to the ticket since nobody responded.

On Tuesday - 09/10/2013

(24 hours since now) 
I wrote Ascension here on the forum asking him to look into the problem and provided my order number.

It's Wednesday - 09/11/2013

No response to any of my communications. 

Sir, I am unsure what your issue is. You account is verified and activated.

[vesperwillow]

Just wanted to provide general feedback and ask a question. Overall, I've had good service so far with BTCQ. Usually get a funded key within 1-3 hours. For pinches, I would recommend them.

My question is regarding the membership level. You can use external websites to increase the 'trust' level to raise membership purchase. Why can't you just buy an upgraded membership (or did I miss that option), considering you have my personal details (govt issued ID card, utilities bills, access to my Google Wallet) etc.?

There are times I would like to quickly get maybe 3-6 btc, but no easy way to do it.

[Ascension]

Just wanted to provide general feedback and ask a question. Overall, I've had good service so far with BTCQ. Usually get a funded key within 1-3 hours. For pinches, I would recommend them.

My question is regarding the membership level. You can use external websites to increase the 'trust' level to raise membership purchase. Why can't you just buy an upgraded membership (or did I miss that option), considering you have my personal details (govt issued ID card, utilities bills, access to my Google Wallet) etc.?

There are times I would like to quickly get maybe 3-6 btc, but no easy way to do it.

Simply being able to buy a higher level membership does not allow us to mitigate fraud. We have several options to increase your membership level. These options allow us to ensure that you are who you say you are. Being that we allow people to use credit cards to buy bitcoins we have to reduce fraud as much as possible.

Here are the current options available to become a member/upgrade membership

• Knowledge Based Authentication Questions
• miiCard
• trustcloud

[vesperwillow]

Thanks for the reminder on the additional basic verification, I forgot about that. That's definitely a nice option for a simple increase.

Now if only I had money lol

[BaurusdB]

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[peengwinz]

when will you have more btc?

[peengwinz]

Also, I need to buy 858 worth of BTC at once, how can I do this?

[BaurusdB]

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[BaurusdB]

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[BaurusdB]

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[vesperwillow]

Positive feedback: My 4th order with them, was fully funded in less than 90 seconds.

[ashitaka]

Hi Ascension

I have a history of 61 orders made with btcquick, almost without problems. But the last four orders I made are "awaiting payment", one of them since 3 days ago. I submited payment for all of them, but it doesn't appear as it. I noticed that the ticket submition link is not there any more.

Is there way you can check the status of that orders?

Thanks!

[johnwhitestar]

Would it be possible to receive any official information from you about how you are going to solve the situation with bitfunder?

[Ascension]

Hi Ascension

I have a history of 61 orders made with btcquick, almost without problems. But the last four orders I made are "awaiting payment", one of them since 3 days ago. I submited payment for all of them, but it doesn't appear as it. I noticed that the ticket submition link is not there any more.

Is there way you can check the status of that orders?

Thanks!

Support Tickets can be submitted via the help widget in the bottom right of your screen.

[Ascension]

Would it be possible to receive any official information from you about how you are going to solve the situation with bitfunder?

We are still working on this and are hoping to have an answer for everyone by the end of this week.

[johnwhitestar]

Would it be possible to receive any official information from you about how you are going to solve the situation with bitfunder?

We are still working on this and are hoping to have an answer for everyone by the end of this week.

Thank you!

[crazyearner]

Do you accept UK

[Ascension]

Do you accept UK

yes we do