tempestb
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September 11, 2013, 07:55:53 PM |
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I created an account on Friday - 09/06/2013
I was verified as a Bronze that evening and received the email notice. However, upon logging into the website, I found I was still not listed as being verified.
I emailed the person who verified me (Mike) and noted this problem.
I submitted a ticket about the problem.
On Monday - 09/09/2013
I added another message to the ticket since nobody responded.
On Tuesday - 09/10/2013
(24 hours since now) I wrote Ascension here on the forum asking him to look into the problem and provided my order number.
It's Wednesday - 09/11/2013
No response to any of my communications.
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1D7JwRnoungL1YQy7sJMsqmA8BHkPcKGDJ We mine as we dream... Alone
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xkeyscore89
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September 13, 2013, 02:14:45 AM |
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Another successful transaction with btcquick, got my order processed and key funded in less than 15 minutes.
Thanks!
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Ascension (OP)
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September 13, 2013, 03:32:27 AM |
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I created an account on Friday - 09/06/2013
I was verified as a Bronze that evening and received the email notice. However, upon logging into the website, I found I was still not listed as being verified.
I emailed the person who verified me (Mike) and noted this problem.
I submitted a ticket about the problem.
On Monday - 09/09/2013
I added another message to the ticket since nobody responded.
On Tuesday - 09/10/2013
(24 hours since now) I wrote Ascension here on the forum asking him to look into the problem and provided my order number.
It's Wednesday - 09/11/2013
No response to any of my communications.
Sir, I am unsure what your issue is. You account is verified and activated.
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vesperwillow
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September 17, 2013, 03:39:54 PM |
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Just wanted to provide general feedback and ask a question. Overall, I've had good service so far with BTCQ. Usually get a funded key within 1-3 hours. For pinches, I would recommend them.
My question is regarding the membership level. You can use external websites to increase the 'trust' level to raise membership purchase. Why can't you just buy an upgraded membership (or did I miss that option), considering you have my personal details (govt issued ID card, utilities bills, access to my Google Wallet) etc.?
There are times I would like to quickly get maybe 3-6 btc, but no easy way to do it.
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Ascension (OP)
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September 17, 2013, 04:42:25 PM |
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Just wanted to provide general feedback and ask a question. Overall, I've had good service so far with BTCQ. Usually get a funded key within 1-3 hours. For pinches, I would recommend them.
My question is regarding the membership level. You can use external websites to increase the 'trust' level to raise membership purchase. Why can't you just buy an upgraded membership (or did I miss that option), considering you have my personal details (govt issued ID card, utilities bills, access to my Google Wallet) etc.?
There are times I would like to quickly get maybe 3-6 btc, but no easy way to do it.
Simply being able to buy a higher level membership does not allow us to mitigate fraud. We have several options to increase your membership level. These options allow us to ensure that you are who you say you are. Being that we allow people to use credit cards to buy bitcoins we have to reduce fraud as much as possible. Here are the current options available to become a member/upgrade membership - Knowledge Based Authentication Questions
- miiCard
- trustcloud
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vesperwillow
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September 17, 2013, 06:03:53 PM |
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Thanks for the reminder on the additional basic verification, I forgot about that. That's definitely a nice option for a simple increase.
Now if only I had money lol
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BaurusdB
Newbie
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Activity: 9
Merit: 0
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September 23, 2013, 06:58:34 PM Last edit: August 10, 2014, 07:29:14 PM by BaurusdB |
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peengwinz
Newbie
Offline
Activity: 13
Merit: 0
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September 23, 2013, 09:01:01 PM |
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when will you have more btc?
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peengwinz
Newbie
Offline
Activity: 13
Merit: 0
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September 23, 2013, 09:11:23 PM |
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Also, I need to buy 858 worth of BTC at once, how can I do this?
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BaurusdB
Newbie
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Activity: 9
Merit: 0
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September 24, 2013, 08:39:05 AM Last edit: August 10, 2014, 07:29:38 PM by BaurusdB |
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BaurusdB
Newbie
Offline
Activity: 9
Merit: 0
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September 24, 2013, 04:37:16 PM Last edit: August 10, 2014, 07:28:25 PM by BaurusdB |
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BaurusdB
Newbie
Offline
Activity: 9
Merit: 0
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September 26, 2013, 07:27:09 PM Last edit: August 10, 2014, 07:26:37 PM by BaurusdB |
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vesperwillow
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October 02, 2013, 08:11:12 PM |
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Positive feedback: My 4th order with them, was fully funded in less than 90 seconds.
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ashitaka
Newbie
Offline
Activity: 31
Merit: 0
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October 19, 2013, 10:39:17 PM |
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Hi Ascension
I have a history of 61 orders made with btcquick, almost without problems. But the last four orders I made are "awaiting payment", one of them since 3 days ago. I submited payment for all of them, but it doesn't appear as it. I noticed that the ticket submition link is not there any more.
Is there way you can check the status of that orders?
Thanks!
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johnwhitestar
Sr. Member
Offline
Activity: 697
Merit: 272
Slimcoin - the Proof of Donation inventors!
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October 21, 2013, 08:39:40 PM |
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Would it be possible to receive any official information from you about how you are going to solve the situation with bitfunder?
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Ascension (OP)
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October 22, 2013, 07:31:57 PM |
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Hi Ascension
I have a history of 61 orders made with btcquick, almost without problems. But the last four orders I made are "awaiting payment", one of them since 3 days ago. I submited payment for all of them, but it doesn't appear as it. I noticed that the ticket submition link is not there any more.
Is there way you can check the status of that orders?
Thanks!
Support Tickets can be submitted via the help widget in the bottom right of your screen.
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Ascension (OP)
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October 22, 2013, 07:32:48 PM |
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Would it be possible to receive any official information from you about how you are going to solve the situation with bitfunder?
We are still working on this and are hoping to have an answer for everyone by the end of this week.
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johnwhitestar
Sr. Member
Offline
Activity: 697
Merit: 272
Slimcoin - the Proof of Donation inventors!
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October 23, 2013, 03:01:05 PM |
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Would it be possible to receive any official information from you about how you are going to solve the situation with bitfunder?
We are still working on this and are hoping to have an answer for everyone by the end of this week. Thank you!
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crazyearner
Legendary
Offline
Activity: 1820
Merit: 1001
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October 26, 2013, 05:42:39 PM |
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Do you accept UK
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Ascension (OP)
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October 28, 2013, 04:47:28 AM |
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Do you accept UK
yes we do
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