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[caiseryon]

hello admin

My username is caiseryon I can't request a withdrawal it's always stuck can you fix this ?

thanks

If you already set your withdrawal address along with a signed message in their site but still couldnt withdraw, try to contact their support and they respond pretty fast, in my experience

resolved thanks to all who responded to my problem and good luck to all

[Bitinity]

hello admin

My username is caiseryon I can't request a withdrawal it's always stuck can you fix this ?

thanks

If you already set your withdrawal address along with a signed message in their site but still couldnt withdraw, try to contact their support and they respond pretty fast, in my experience

resolved thanks to all who responded to my problem and good luck to all

Nice to see the site resolved all problems, hope there will be no more problems in the future.

[sinisuba]

Massive Luck Daily Freeroll
Registration Starts: Jan 2 2016 2:00 AM

am I missing something or did you change the start time from 6 PM to 2 AM? Europe players aren't going to like this.

[iGambleBTC]

Massive Luck Daily Freeroll
Registration Starts: Jan 2 2016 2:00 AM

am I missing something or did you change the start time from 6 PM to 2 AM? Europe players aren't going to like this.

The daily and weekly freeroll seems to be set for 8 pm when I just checked maybe they fixed what you seen already.

[panjul07]

Massive Luck Daily Freeroll
Registration Starts: Jan 2 2016 2:00 AM

am I missing something or did you change the start time from 6 PM to 2 AM? Europe players aren't going to like this.

The daily and weekly freeroll seems to be set for 8 pm when I just checked maybe they fixed what you seen already.

AFAIK the time is automatically converted to your timezone, it will be at 2 AM for him but will be at 8 PM for you and will be at 9 AM for me (GMT +7)
So yeah they have just changed the starting time of the daily luck freerolls because they were at 12 PM and 12 AM in my timezone.

[sinisuba]

Massive Luck Daily Freeroll
Registration Starts: Jan 2 2016 2:00 AM

am I missing something or did you change the start time from 6 PM to 2 AM? Europe players aren't going to like this.

The daily and weekly freeroll seems to be set for 8 pm when I just checked maybe they fixed what you seen already.

AFAIK the time is automatically converted to your timezone, it will be at 2 AM for him but will be at 8 PM for you and will be at 9 AM for me (GMT +7)
So yeah they have just changed the starting time of the daily luck freerolls because they were at 12 PM and 12 AM in my timezone.

Not sure what made them do that, one side is not going to like it anyway, so why bother changing it...

And yes, the timezones are automatically converted.

[panjul07]

Massive Luck Daily Freeroll
Registration Starts: Jan 2 2016 2:00 AM

am I missing something or did you change the start time from 6 PM to 2 AM? Europe players aren't going to like this.

The daily and weekly freeroll seems to be set for 8 pm when I just checked maybe they fixed what you seen already.

AFAIK the time is automatically converted to your timezone, it will be at 2 AM for him but will be at 8 PM for you and will be at 9 AM for me (GMT +7)
So yeah they have just changed the starting time of the daily luck freerolls because they were at 12 PM and 12 AM in my timezone.

Not sure what made them do that, one side is not going to like it anyway, so why bother changing it...

And yes, the timezones are automatically converted.

Not really sure about the reasons why they changed the time, but I think betcoin.tm want to give a chance for other players who were not able to join the previous freerolls because of its starting time were not suitable for them.

[dinda22]

Massive Luck Daily Freeroll
Registration Starts: Jan 2 2016 2:00 AM

am I missing something or did you change the start time from 6 PM to 2 AM? Europe players aren't going to like this.

The daily and weekly freeroll seems to be set for 8 pm when I just checked maybe they fixed what you seen already.

AFAIK the time is automatically converted to your timezone, it will be at 2 AM for him but will be at 8 PM for you and will be at 9 AM for me (GMT +7)
So yeah they have just changed the starting time of the daily luck freerolls because they were at 12 PM and 12 AM in my timezone.

Not sure what made them do that, one side is not going to like it anyway, so why bother changing it...

And yes, the timezones are automatically converted.

Not really sure about the reasons why they changed the time, but I think betcoin.tm want to give a chance for other players who were not able to join the previous freerolls because of its starting time were not suitable for them.

and besides changing the playing time, betcoin also seems to remove the second freeroll. usually they have two freeroll in one day.

[brianlee01]

Massive Luck Daily Freeroll
Registration Starts: Jan 2 2016 2:00 AM

am I missing something or did you change the start time from 6 PM to 2 AM? Europe players aren't going to like this.

The daily and weekly freeroll seems to be set for 8 pm when I just checked maybe they fixed what you seen already.

AFAIK the time is automatically converted to your timezone, it will be at 2 AM for him but will be at 8 PM for you and will be at 9 AM for me (GMT +7)
So yeah they have just changed the starting time of the daily luck freerolls because they were at 12 PM and 12 AM in my timezone.

Not sure what made them do that, one side is not going to like it anyway, so why bother changing it...

And yes, the timezones are automatically converted.

Not really sure about the reasons why they changed the time, but I think betcoin.tm want to give a chance for other players who were not able to join the previous freerolls because of its starting time were not suitable for them.

and besides changing the playing time, betcoin also seems to remove the second freeroll. usually they have two freeroll in one day.

Yes i've check in betcoin.tm poker before i didn't see second freeroll there. I think freeroll just 1 time in a day.
Also today Daily freeroll and weekly freeroll will begin at the same time

[maroboror]

Multiplayer Poker

Freerolls, freerolls, freerolls! Twice daily, 0.1 BTC freerolls, Unlimited 0.00001 Freedom Freerolls, and a weekly 1 BTC Freeroll for you to test your skills and mettle against other players. Our multiplayer poker suite is beautiful, fast, and HTML5 – meaning you can play on any device!

Hi guys,

I just won your weekly 1BTC freeroll and submitted a withdraw. Which is great opportunity. Thanks!

Money from the freeroll was available for withdraw and now I have Pending Cashout. Then I connected to your support with a simple question about how long it takes to proceed the cashout. And your guy Marc lost 30 minutes of my life in inadequate 3 word liners after waiting 5 minutes for every of it. Finally told me that there is some betting requirement for withdraw?? I've never read anywhere such a thing. And if there is any  why it's not written? And why the money are directly available for withdraw. They are not a bonus money:

Here is chat:

Chat transcript from 01/02/2016
Genata (06:04:09): Hello,
Marc (06:04:29): Hi! Marc here how may i help you?
Genata (06:04:43): I'm just curious what is your standard withdraw processing time?
Genata (06:05:10): i won the weekly freeroll nd submitted withdraw
Genata (06:06:26): Marc, are you still here?
Marc (06:08:54): It depends
Genata (06:09:53): From what? You are not giving me much information
Marc (06:10:54): for a sec
Marc (06:15:30): You need to wait until all of the deposits in your account have reached at least 3 confirmations, and in some cases, more, before a cash out can be processed.

Instant withdrawal requires VIP level Gold or above, and is limited on a per-day, and per-month based on your VIP status and our systems' internal heuristics security algorithms. Exceptions can be made to your withdrawal limits; please contact us if you have any questions.
Marc (06:15:48): this for the regular withdrawal process
Genata (06:16:27): Ok, but I don't have any deposits I just won a your weekly freeroll.
Genata (06:16:50): So now I will just wait? or i should do something?
Marc (06:18:48): there are certain requirement for the free roll
Genata (06:19:40): ?? never read such think. I will ask in bitcointalk directly. You are not giving me any mean full info.
Genata (06:19:52): and are writing line per line.
Marc (06:23:22): for a sec sir
Genata (06:29:42): Marc, we are chatting from 24 minutes for 10 words from you...
Marc (06:30:33): I'm sorry to keep you waiting sir
Marc (06:33:53): sir
Marc (06:34:12): you need yo play the freeroll
Genata (06:34:34): 30 minutes for nothing, ok. i'm closing this pointless chat and going to ask at [Suspicious link removed] topic somebody will know what is he doing.
Genata (06:34:56): SOrry to use this word, but this chat is like for retards.
Marc (06:34:59): you need to play the freeroll sir
Marc (06:35:10): it's not withdrawal
Genata (06:35:14): I PLAYED, I WON and just have Pending cahsout.
Marc (06:35:56): It can't be withdrawn only by betting it and win that's the only time you can withdraw it

[camelson]

Multiplayer Poker

Freerolls, freerolls, freerolls! Twice daily, 0.1 BTC freerolls, Unlimited 0.00001 Freedom Freerolls, and a weekly 1 BTC Freeroll for you to test your skills and mettle against other players. Our multiplayer poker suite is beautiful, fast, and HTML5 – meaning you can play on any device!

Hi guys,

I just won your weekly 1BTC freeroll and submitted a withdraw. Which is great opportunity. Thanks!

Money from the freeroll was available for withdraw and now I have Pending Cashout. Then I connected to your support with a simple question about how long it takes to proceed the cashout. And your guy Marc lost 30 minutes of my life in inadequate 3 word liners after waiting 5 minutes for every of it. Finally told me that there is some betting requirement for withdraw?? I've never read anywhere such a thing. And if there is any  why it's not written? And why the money are directly available for withdraw. They are not a bonus money:

Here is chat:

Just wait for the Betcoin till 4th of jan. He is on New Year Leave. He will come back on 4th jan. And let you know what is the Issue around here

[dodgecharger]

Every time I try to open Betcoin.tm website, it takes long time to load the whole page! Sometimes Even I stuck on the opening page or a blank page! Have you face such problems?

[gon]

Every time I try to open Betcoin.tm website, it takes long time to load the whole page! Sometimes Even I stuck on the opening page or a blank page! Have you face such problems?

I have the same problem but only from time to time and can't tell you from what is it, because I still don't know. It's not from browser for sure. When the problem exist i'm trying with chrome and ff and ie.

[Trayber]

Genata just have some f'ing patience. I got 3rd (nice suckout btw) and they took a few hours and my withdrawl was processed.

[maroboror]

Multiplayer Poker

Freerolls, freerolls, freerolls! Twice daily, 0.1 BTC freerolls, Unlimited 0.00001 Freedom Freerolls, and a weekly 1 BTC Freeroll for you to test your skills and mettle against other players. Our multiplayer poker suite is beautiful, fast, and HTML5 – meaning you can play on any device!

Hi guys,

I just won your weekly 1BTC freeroll and submitted a withdraw. Which is great opportunity. Thanks!

Money from the freeroll was available for withdraw and now I have Pending Cashout. Then I connected to your support with a simple question about how long it takes to proceed the cashout. And your guy Marc lost 30 minutes of my life in inadequate 3 word liners after waiting 5 minutes for every of it. Finally told me that there is some betting requirement for withdraw?? I've never read anywhere such a thing. And if there is any  why it's not written? And why the money are directly available for withdraw. They are not a bonus money:

Here is chat:

Chat transcript from 01/02/2016
Genata (06:04:09): Hello,
Marc (06:04:29): Hi! Marc here how may i help you?
Genata (06:04:43): I'm just curious what is your standard withdraw processing time?
Genata (06:05:10): i won the weekly freeroll nd submitted withdraw
Genata (06:06:26): Marc, are you still here?
Marc (06:08:54): It depends
Genata (06:09:53): From what? You are not giving me much information
Marc (06:10:54): for a sec
Marc (06:15:30): You need to wait until all of the deposits in your account have reached at least 3 confirmations, and in some cases, more, before a cash out can be processed.

Instant withdrawal requires VIP level Gold or above, and is limited on a per-day, and per-month based on your VIP status and our systems' internal heuristics security algorithms. Exceptions can be made to your withdrawal limits; please contact us if you have any questions.
Marc (06:15:48): this for the regular withdrawal process
Genata (06:16:27): Ok, but I don't have any deposits I just won a your weekly freeroll.
Genata (06:16:50): So now I will just wait? or i should do something?
Marc (06:18:48): there are certain requirement for the free roll
Genata (06:19:40): ?? never read such think. I will ask in bitcointalk directly. You are not giving me any mean full info.
Genata (06:19:52): and are writing line per line.
Marc (06:23:22): for a sec sir
Genata (06:29:42): Marc, we are chatting from 24 minutes for 10 words from you...
Marc (06:30:33): I'm sorry to keep you waiting sir
Marc (06:33:53): sir
Marc (06:34:12): you need yo play the freeroll
Genata (06:34:34): 30 minutes for nothing, ok. i'm closing this pointless chat and going to ask at [Suspicious link removed] topic somebody will know what is he doing.
Genata (06:34:56): SOrry to use this word, but this chat is like for retards.
Marc (06:34:59): you need to play the freeroll sir
Marc (06:35:10): it's not withdrawal
Genata (06:35:14): I PLAYED, I WON and just have Pending cahsout.
Marc (06:35:56): It can't be withdrawn only by betting it and win that's the only time you can withdraw it

Withdraw proceed! Thank you!

Genata just have some f'ing patience. I got 3rd (nice suckout btw) and they took a few hours and my withdrawl was processed.

I'm having patience! My only intention was to ask how long it's taking. And then Marc started his inadequate 30 minute live lost.

And you were the only decent player, have to say. With a female nick, right? If I remember your suckout was AK vs QJ vs the guy who finished 2nd. I just called you BvB steal ATC for 5.5 BB

[edmundduke]

Multiplayer Poker

Freerolls, freerolls, freerolls! Twice daily, 0.1 BTC freerolls, Unlimited 0.00001 Freedom Freerolls, and a weekly 1 BTC Freeroll for you to test your skills and mettle against other players. Our multiplayer poker suite is beautiful, fast, and HTML5 – meaning you can play on any device!

Hi guys,

I just won your weekly 1BTC freeroll and submitted a withdraw. Which is great opportunity. Thanks!

Money from the freeroll was available for withdraw and now I have Pending Cashout. Then I connected to your support with a simple question about how long it takes to proceed the cashout. And your guy Marc lost 30 minutes of my life in inadequate 3 word liners after waiting 5 minutes for every of it. Finally told me that there is some betting requirement for withdraw?? I've never read anywhere such a thing. And if there is any  why it's not written? And why the money are directly available for withdraw. They are not a bonus money:

Here is chat:

Chat transcript from 01/02/2016
Genata (06:04:09): Hello,
Marc (06:04:29): Hi! Marc here how may i help you?
Genata (06:04:43): I'm just curious what is your standard withdraw processing time?
Genata (06:05:10): i won the weekly freeroll nd submitted withdraw
Genata (06:06:26): Marc, are you still here?
Marc (06:08:54): It depends
Genata (06:09:53): From what? You are not giving me much information
Marc (06:10:54): for a sec
Marc (06:15:30): You need to wait until all of the deposits in your account have reached at least 3 confirmations, and in some cases, more, before a cash out can be processed.

Instant withdrawal requires VIP level Gold or above, and is limited on a per-day, and per-month based on your VIP status and our systems' internal heuristics security algorithms. Exceptions can be made to your withdrawal limits; please contact us if you have any questions.
Marc (06:15:48): this for the regular withdrawal process
Genata (06:16:27): Ok, but I don't have any deposits I just won a your weekly freeroll.
Genata (06:16:50): So now I will just wait? or i should do something?
Marc (06:18:48): there are certain requirement for the free roll
Genata (06:19:40): ?? never read such think. I will ask in bitcointalk directly. You are not giving me any mean full info.
Genata (06:19:52): and are writing line per line.
Marc (06:23:22): for a sec sir
Genata (06:29:42): Marc, we are chatting from 24 minutes for 10 words from you...
Marc (06:30:33): I'm sorry to keep you waiting sir
Marc (06:33:53): sir
Marc (06:34:12): you need yo play the freeroll
Genata (06:34:34): 30 minutes for nothing, ok. i'm closing this pointless chat and going to ask at [Suspicious link removed] topic somebody will know what is he doing.
Genata (06:34:56): SOrry to use this word, but this chat is like for retards.
Marc (06:34:59): you need to play the freeroll sir
Marc (06:35:10): it's not withdrawal
Genata (06:35:14): I PLAYED, I WON and just have Pending cahsout.
Marc (06:35:56): It can't be withdrawn only by betting it and win that's the only time you can withdraw it

There is nothing wrong about asking a support member when it will be processed. What really baffles me is that the support doesn't know anything about how their own systems work. I know the support is most likely outsourced to some third party provider but they should still at least understand what they are doing.

[phibay]

Every time I try to open Betcoin.tm website, it takes long time to load the whole page! Sometimes Even I stuck on the opening page or a blank page! Have you face such problems?

it is also loading slow to me but i think its just my internet connection. i got also another problem where i keep on getting a message:  Your session has expired..... please refresh the page. - tried refreshing the site but still i got the same error

[panjul07]

Multiplayer Poker

Freerolls, freerolls, freerolls! Twice daily, 0.1 BTC freerolls, Unlimited 0.00001 Freedom Freerolls, and a weekly 1 BTC Freeroll for you to test your skills and mettle against other players. Our multiplayer poker suite is beautiful, fast, and HTML5 – meaning you can play on any device!

Hi guys,

I just won your weekly 1BTC freeroll and submitted a withdraw. Which is great opportunity. Thanks!

Money from the freeroll was available for withdraw and now I have Pending Cashout. Then I connected to your support with a simple question about how long it takes to proceed the cashout. And your guy Marc lost 30 minutes of my life in inadequate 3 word liners after waiting 5 minutes for every of it. Finally told me that there is some betting requirement for withdraw?? I've never read anywhere such a thing. And if there is any  why it's not written? And why the money are directly available for withdraw. They are not a bonus money:

Here is chat:

Chat transcript from 01/02/2016
Genata (06:04:09): Hello,
Marc (06:04:29): Hi! Marc here how may i help you?
Genata (06:04:43): I'm just curious what is your standard withdraw processing time?
Genata (06:05:10): i won the weekly freeroll nd submitted withdraw
Genata (06:06:26): Marc, are you still here?
Marc (06:08:54): It depends
Genata (06:09:53): From what? You are not giving me much information
Marc (06:10:54): for a sec
Marc (06:15:30): You need to wait until all of the deposits in your account have reached at least 3 confirmations, and in some cases, more, before a cash out can be processed.

Instant withdrawal requires VIP level Gold or above, and is limited on a per-day, and per-month based on your VIP status and our systems' internal heuristics security algorithms. Exceptions can be made to your withdrawal limits; please contact us if you have any questions.
Marc (06:15:48): this for the regular withdrawal process
Genata (06:16:27): Ok, but I don't have any deposits I just won a your weekly freeroll.
Genata (06:16:50): So now I will just wait? or i should do something?
Marc (06:18:48): there are certain requirement for the free roll
Genata (06:19:40): ?? never read such think. I will ask in bitcointalk directly. You are not giving me any mean full info.
Genata (06:19:52): and are writing line per line.
Marc (06:23:22): for a sec sir
Genata (06:29:42): Marc, we are chatting from 24 minutes for 10 words from you...
Marc (06:30:33): I'm sorry to keep you waiting sir
Marc (06:33:53): sir
Marc (06:34:12): you need yo play the freeroll
Genata (06:34:34): 30 minutes for nothing, ok. i'm closing this pointless chat and going to ask at [Suspicious link removed] topic somebody will know what is he doing.
Genata (06:34:56): SOrry to use this word, but this chat is like for retards.
Marc (06:34:59): you need to play the freeroll sir
Marc (06:35:10): it's not withdrawal
Genata (06:35:14): I PLAYED, I WON and just have Pending cahsout.
Marc (06:35:56): It can't be withdrawn only by betting it and win that's the only time you can withdraw it

There is nothing wrong about asking a support member when it will be processed. What really baffles me is that the support doesn't know anything about how their own systems work. I know the support is most likely outsourced to some third party provider but they should still at least understand what they are doing.

Not all their supports like what you said, I have experienced with some support agents and most of them knows how their system works. One of the best support agent is Andre, he helps me in all my problems means that he knows about the system very well.

[safari88]

but honestly some support agents sometimes can not do anything, I ever experienced that when complain. but when I tried it with other support agents such as Neil and all the problems resolved

[betcointm]

Multiplayer Poker

Freerolls, freerolls, freerolls! Twice daily, 0.1 BTC freerolls, Unlimited 0.00001 Freedom Freerolls, and a weekly 1 BTC Freeroll for you to test your skills and mettle against other players. Our multiplayer poker suite is beautiful, fast, and HTML5 – meaning you can play on any device!

Hi guys,

I just won your weekly 1BTC freeroll and submitted a withdraw. Which is great opportunity. Thanks!

Money from the freeroll was available for withdraw and now I have Pending Cashout. Then I connected to your support with a simple question about how long it takes to proceed the cashout. And your guy Marc lost 30 minutes of my life in inadequate 3 word liners after waiting 5 minutes for every of it. Finally told me that there is some betting requirement for withdraw?? I've never read anywhere such a thing. And if there is any  why it's not written? And why the money are directly available for withdraw. They are not a bonus money:

Here is chat:

Chat transcript from 01/02/2016
Genata (06:04:09): Hello,
Marc (06:04:29): Hi! Marc here how may i help you?
Genata (06:04:43): I'm just curious what is your standard withdraw processing time?
Genata (06:05:10): i won the weekly freeroll nd submitted withdraw
Genata (06:06:26): Marc, are you still here?
Marc (06:08:54): It depends
Genata (06:09:53): From what? You are not giving me much information
Marc (06:10:54): for a sec
Marc (06:15:30): You need to wait until all of the deposits in your account have reached at least 3 confirmations, and in some cases, more, before a cash out can be processed.

Instant withdrawal requires VIP level Gold or above, and is limited on a per-day, and per-month based on your VIP status and our systems' internal heuristics security algorithms. Exceptions can be made to your withdrawal limits; please contact us if you have any questions.
Marc (06:15:48): this for the regular withdrawal process
Genata (06:16:27): Ok, but I don't have any deposits I just won a your weekly freeroll.
Genata (06:16:50): So now I will just wait? or i should do something?
Marc (06:18:48): there are certain requirement for the free roll
Genata (06:19:40): ?? never read such think. I will ask in bitcointalk directly. You are not giving me any mean full info.
Genata (06:19:52): and are writing line per line.
Marc (06:23:22): for a sec sir
Genata (06:29:42): Marc, we are chatting from 24 minutes for 10 words from you...
Marc (06:30:33): I'm sorry to keep you waiting sir
Marc (06:33:53): sir
Marc (06:34:12): you need yo play the freeroll
Genata (06:34:34): 30 minutes for nothing, ok. i'm closing this pointless chat and going to ask at [Suspicious link removed] topic somebody will know what is he doing.
Genata (06:34:56): SOrry to use this word, but this chat is like for retards.
Marc (06:34:59): you need to play the freeroll sir
Marc (06:35:10): it's not withdrawal
Genata (06:35:14): I PLAYED, I WON and just have Pending cahsout.
Marc (06:35:56): It can't be withdrawn only by betting it and win that's the only time you can withdraw it

There is nothing wrong about asking a support member when it will be processed. What really baffles me is that the support doesn't know anything about how their own systems work. I know the support is most likely outsourced to some third party provider but they should still at least understand what they are doing.

Not all their supports like what you said, I have experienced with some support agents and most of them knows how their system works. One of the best support agent is Andre, he helps me in all my problems means that he knows about the system very well.

We do QA on these CS agents, but thanks for bringing this to my attention. It will be handled. Have you received your cashout yet?