BetCoin.TM Bitcoin Casino | Poker | Slots | Sports | Live Dealers | And More!

[SimplyRouge2]

As an update to my withdrawals issue message, I got an email 2 days ago stating the withdrawals issue would be resolved yesterday.  I spoke to chat today and discovered that I could expect an additional delay of 2-7 days.  Chat did give me one of the admins direct email addresses so I've attempted to contact him for clarification about the delayed withdrawals.  A response from admin is pending.

For some reason during today's chat 20% of my pending withdrawal amount was returned to my available funds.  Support politely ended the chat and referred me to an admin, when questioned about why this occurred. 

I'm wondering if Betcoin.tm is hoping I play with this 20% so they have to pay out less?  I've already informed them I have no intent of doing so.

When I tried to withdraw the 20% again, I received an odd message simply stating "Withdrawal Error"

Really disappointing, since whenever I login, chat always offers me a deposit bonus.  LOL.

Another two more days with no withdrawal processed yet.  Total of 5 days right now and still nothing processed.  I have several more emails from betcoin.tm though to make more deposit including a wonderful 300% with insane roll over. LOL

[hopenotlate]

Where can I check how much rake % is collected for poker cash games?

Couldn't find this information on the site so asked it to live chat: here is a partial copy/paste of their answer.

Q. Where can I check how much rake % is collected for poker cash games?

A. Thank you for asking that question, let me double check it to better help you
      here's the answer to your question as per our supervisor Poker rake is 1 percent for heads   
      up. 5 percent for everything else

Q. Is there a CAP limit for rake charged?

A. I'll have that answered by our supervisor as well, one moment please
    Hi there, admin said NO, there's no cap limit and if you have a partner who wants to play high 
    stakes, we would seriously consider a cap. Do you want to suggest a cap amount?
   
(me) Well, not me directly but I could get "inspiration" by rake tab of other poker sites
        better bitcoin poker ones but anyway I'm not an high stakes player
        so I was just asking out of curiosity

(support)  I see, well that's ok you could share the same info to any of your friends that my 
            supervisor is willing to consider for high stakes players.

/copypaste

Hope this helps 

[panjul07]

Again and again, my account is locked and unable to play poker. I could play 2 freerolls yesterday, but now I cant.
Yesterday I was using my phone as wifi hotspot and now I'm using my personal modem, it is not good to lock an account just because the account using different internet sources. I think its better to turn off your automatic lock system and use manual system, at least investigate the account first before lock it.

Bump this..
Its been more than 10days but my account is still locked. No replies from email support, I want to ask via live support but unfortunately every time I'm logged in the live support was offline.
Can I just request to make a new account?

[Mediator]

Again and again, my account is locked and unable to play poker. I could play 2 freerolls yesterday, but now I cant.
Yesterday I was using my phone as wifi hotspot and now I'm using my personal modem, it is not good to lock an account just because the account using different internet sources. I think its better to turn off your automatic lock system and use manual system, at least investigate the account first before lock it.

Bump this..
Its been more than 10days but my account is still locked. No replies from email support, I want to ask via live support but unfortunately every time I'm logged in the live support was offline.
Can I just request to make a new account?

Looks like you need to create a new account because this is not the first if this day your account is active again in the next day is likely to occur again and will continue .

[Gianluca95]

Again and again, my account is locked and unable to play poker. I could play 2 freerolls yesterday, but now I cant.
Yesterday I was using my phone as wifi hotspot and now I'm using my personal modem, it is not good to lock an account just because the account using different internet sources. I think its better to turn off your automatic lock system and use manual system, at least investigate the account first before lock it.

Bump this..
Its been more than 10days but my account is still locked. No replies from email support, I want to ask via live support but unfortunately every time I'm logged in the live support was offline.
Can I just request to make a new account?

Create a new account, contact support and explain your situation, I'm sure that there will not be any problems.

[panjul07]

Again and again, my account is locked and unable to play poker. I could play 2 freerolls yesterday, but now I cant.
Yesterday I was using my phone as wifi hotspot and now I'm using my personal modem, it is not good to lock an account just because the account using different internet sources. I think its better to turn off your automatic lock system and use manual system, at least investigate the account first before lock it.

Bump this..
Its been more than 10days but my account is still locked. No replies from email support, I want to ask via live support but unfortunately every time I'm logged in the live support was offline.
Can I just request to make a new account?

Create a new account, contact support and explain your situation, I'm sure that there will not be any problems.

OK, thanks for your answer. I will create a new account as I wish, my locked account is created by betcoin.tm when there was a giveaway sometime ago.

[GregH37]

Username GregH37   
Wager: 0.35638298   
Winnings: 0
GameID: 56ccb7a46121750f00e06bdb   
Wheel: 5X
02/24 00:49:02   

im waiting for my cashback? where are you op? please send me cashback fast?

Still Waiting

[betcointm]

As an update to my withdrawals issue message, I got an email 2 days ago stating the withdrawals issue would be resolved yesterday.  I spoke to chat today and discovered that I could expect an additional delay of 2-7 days.  Chat did give me one of the admins direct email addresses so I've attempted to contact him for clarification about the delayed withdrawals.  A response from admin is pending.

For some reason during today's chat 20% of my pending withdrawal amount was returned to my available funds.  Support politely ended the chat and referred me to an admin, when questioned about why this occurred. 

I'm wondering if Betcoin.tm is hoping I play with this 20% so they have to pay out less?  I've already informed them I have no intent of doing so.

When I tried to withdraw the 20% again, I received an odd message simply stating "Withdrawal Error"

Really disappointing, since whenever I login, chat always offers me a deposit bonus.  LOL.

Another two more days with no withdrawal processed yet.  Total of 5 days right now and still nothing processed.  I have several more emails from betcoin.tm though to make more deposit including a wonderful 300% with insane roll over. LOL

Hm. This sounds bizarre. Please tell me your username.

[betcointm]

Username GregH37   
Wager: 0.35638298   
Winnings: 0
GameID: 56ccb7a46121750f00e06bdb   
Wheel: 5X
02/24 00:49:02   

im waiting for my cashback? where are you op? please send me cashback fast?

Still Waiting

Already done.

[betcointm]

Where can I check how much rake % is collected for poker cash games?

Couldn't find this information on the site so asked it to live chat: here is a partial copy/paste of their answer.

Q. Where can I check how much rake % is collected for poker cash games?

A. Thank you for asking that question, let me double check it to better help you
      here's the answer to your question as per our supervisor Poker rake is 1 percent for heads   
      up. 5 percent for everything else

Q. Is there a CAP limit for rake charged?

A. I'll have that answered by our supervisor as well, one moment please
    Hi there, admin said NO, there's no cap limit and if you have a partner who wants to play high 
    stakes, we would seriously consider a cap. Do you want to suggest a cap amount?
   
(me) Well, not me directly but I could get "inspiration" by rake tab of other poker sites
        better bitcoin poker ones but anyway I'm not an high stakes player
        so I was just asking out of curiosity

(support)  I see, well that's ok you could share the same info to any of your friends that my 
            supervisor is willing to consider for high stakes players.

/copypaste

Hope this helps 

Our live support is pretty good - and we listen to you guy's suggestions and have since let go two people that were consistently poorly serving you. Good to see that you get the answer you need even when the agent might not know. Thanks for your feedback.

[TwitchySeal]

Bump

pm 3+ weeks ago
posted reminder over a week ago
Your listing the house edge as if you were paying out 100x for ROyal in Carribean (which is standard)
But you're paytable is 50x for royal, same as SF (Not Standard)

You're "auto-bet" adds over 11% to the house edge.

I think you should change the Royal to 100x and get rid of bot or teach it to only raise 1 pair+
(or tell me I'm wrong...I could be missing something I guess)

I sent a pm about the carribean stud payouts/advertised house edge 2 weeks ago because they were so eager to fix the video poker payout mistakes I found last month.

I got a quick response saying thery would send it over to the "poker dudes" but nothing has changed 2 weeks later.  Maybe because Caribbean stud isn't poker, but either way, I guess I should of just posted it so the players knew



I believe your royal flush payout is off for Caribbean Stud.  It's listed as paying 50-1, the same as any straight flush.  It should be 100-1.

Also, it's worth noting that even if the payout were corrected, your auto-bet option would increase the house edge from 5.224% to 16.607%

Currently, the auto-bet simply raises 100% of hands, even when the player has a 0% chance of winning.

Perfect strategy would probably take an unnecessary amount of effort to program, but I think it would be reasonable and likely easy to program the feature to only raise if the player is dealt any pair or better, and fold everything else.  This strategy puts the house edge at 5.47%

http://wizardofodds.com/games/caribbean-stud-poker/

[/quote]

[Capradina]

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[sbrzol]

I deposited 0.222 BTC yestereday
Placed a bet 0.111 BTC.  
I won the bet.   
But my account balance is still only 0.111 BTC.

So what?

[panjul07]

I deposited 0.222 BTC yestereday
Placed a bet 0.111 BTC.  
I won the bet.   
But my account balance is still only 0.111 BTC.

So what?

     

What game did you play? Perhaps you need a screenshot of your bet or your bet ID, and ask it to customer support while they are online.               

[sbrzol]

I deposited 0.222 BTC yestereday
Placed a bet 0.111 BTC.  
I won the bet.   
But my account balance is still only 0.111 BTC.

So what?

     

What game did you play? Perhaps you need a screenshot of your bet or your bet ID, and ask it to customer support while they are online.               

Bet status is winner.   

Can you imagine a system that sets your bet status as winner but do not credit your account with the winnings?

[hopenotlate]

I deposited 0.222 BTC yestereday
Placed a bet 0.111 BTC.  
I won the bet.   
But my account balance is still only 0.111 BTC.

So what?

     

What game did you play? Perhaps you need a screenshot of your bet or your bet ID, and ask it to customer support while they are online.               

Bet status is winner.   

Can you imagine a system that sets your bet status as winner but do not credit your account with the winnings?

I'd contact live support providing them bet ID and explaining everything. Also take some screenshots of your transactions ID (deposit one and bet one) they can be useful for you when talking to live chat (consider there is a button in chat window allowing you to attach files to send support).

If they won't be of help you may also post those screenshots here and see what happens.

[sbrzol]

I deposited 0.222 BTC yestereday
Placed a bet 0.111 BTC.  
I won the bet.  
But my account balance is still only 0.111 BTC.

So what?

     

What game did you play? Perhaps you need a screenshot of your bet or your bet ID, and ask it to customer support while they are online.                

Bet status is winner.  

Can you imagine a system that sets your bet status as winner but do not credit your account with the winnings?

I'd contact live support providing them bet ID and explaining everything. Also take some screenshots of your transactions ID (deposit one and bet one) they can be useful for you when talking to live chat (consider there is a button in chat window allowing you to attach files to send support).

If they won't be of help you may also post those screenshots here and see what happens.

I sent them an email via online form with the bet id


Here is the reply:  

sorry for the inconvenience,
on which game is it ?
do you have a screen shots ?
and what is the date and name of the game ?
thank you  

  
What is that f*cking smile at the end of the message  ?    Do you think i am your friend?  

I give you the betID again here:  No 11134306, Single   (and in the name field i already gave you my account name )

Do you have any database to track your customers bet?    

No i wont give you any screenshot, any date,  

USE YOUR DATEBASE TO IDENTIFY THAT BET AND CREDIT MY ACCOUNT WITH MY WINNINGS  

YOU ARE AN EMPLOYEE , SO DO WHAT IS YOUR JOB , work a little bit,  do not ask for detalils that you should  already know (via your database)

Here are what you should do :

- open your user database
- find bet records  (last 3 days, on my account)
- find transaction records  (last 3 days, on my account)
- find (my) account record  
- compare my balance with the the transactions + bet records

this is so simple

Normally this could never happen in a proper system/database  (that you settle the bet as winner but do not credit the winnings)    Hire a database specialist , or do better db triggers

thx

[Gianluca95]

Have you tried to talk with betcointm and see what's happen? If not, I'll take your username and talk with him once he will be online. I'm really sure that everything will be solved.

[betcointm]

I deposited 0.222 BTC yestereday
Placed a bet 0.111 BTC.  
I won the bet.  
But my account balance is still only 0.111 BTC.

So what?

     

What game did you play? Perhaps you need a screenshot of your bet or your bet ID, and ask it to customer support while they are online.                

Bet status is winner.  

Can you imagine a system that sets your bet status as winner but do not credit your account with the winnings?

I'd contact live support providing them bet ID and explaining everything. Also take some screenshots of your transactions ID (deposit one and bet one) they can be useful for you when talking to live chat (consider there is a button in chat window allowing you to attach files to send support).

If they won't be of help you may also post those screenshots here and see what happens.

I sent them an email via online form with the bet id


Here is the reply:  

sorry for the inconvenience,
on which game is it ?
do you have a screen shots ?
and what is the date and name of the game ?
thank you  

  
What is that f*cking smile at the end of the message  ?    Do you think i am your friend?  

I give you the betID again here:  No 11134306, Single   (and in the name field i already gave you my account name )

Do you have any database to track your customers bet?    

No i wont give you any screenshot, any date,  

USE YOUR DATEBASE TO IDENTIFY THAT BET AND CREDIT MY ACCOUNT WITH MY WINNINGS  

YOU ARE AN EMPLOYEE , SO DO WHAT IS YOUR JOB , work a little bit,  do not ask for detalils that you should  already know (via your database)

Here are what you should do :

- open your user database
- find bet records  (last 3 days, on my account)
- find transaction records  (last 3 days, on my account)
- find (my) account record  
- compare my balance with the the transactions + bet records

this is so simple

Normally this could never happen in a proper system/database  (that you settle the bet as winner but do not credit the winnings)    Hire a database specialist , or do better db triggers

thx

Looking this up now and will update everyone on the result.

These support agents don't have any idea what db triggers are. When you sent the Bet ID by email it looks like the support agent just didn't catch it - which is pretty inexcusable and we will deal with it but man we're going to fix the problem there's no need to be hostile to the support agents. Most of them try their best and really, truly want to help everyone have a good time! Please don't take out your frustration on them and take it out on me instead


Will update you when I find this and fix it.

[betcointm]

Bump

pm 3+ weeks ago
posted reminder over a week ago
Your listing the house edge as if you were paying out 100x for ROyal in Carribean (which is standard)
But you're paytable is 50x for royal, same as SF (Not Standard)

You're "auto-bet" adds over 11% to the house edge.

I think you should change the Royal to 100x and get rid of bot or teach it to only raise 1 pair+
(or tell me I'm wrong...I could be missing something I guess)

I sent a pm about the carribean stud payouts/advertised house edge 2 weeks ago because they were so eager to fix the video poker payout mistakes I found last month.

I got a quick response saying thery would send it over to the "poker dudes" but nothing has changed 2 weeks later.  Maybe because Caribbean stud isn't poker, but either way, I guess I should of just posted it so the players knew



I believe your royal flush payout is off for Caribbean Stud.  It's listed as paying 50-1, the same as any straight flush.  It should be 100-1.

Also, it's worth noting that even if the payout were corrected, your auto-bet option would increase the house edge from 5.224% to 16.607%

Currently, the auto-bet simply raises 100% of hands, even when the player has a 0% chance of winning.

Perfect strategy would probably take an unnecessary amount of effort to program, but I think it would be reasonable and likely easy to program the feature to only raise if the player is dealt any pair or better, and fold everything else.  This strategy puts the house edge at 5.47%

http://wizardofodds.com/games/caribbean-stud-poker/

[/quote]

This issue is fixed - the front end is just wrong and will be updated. Please let live support know if you get the royal flush and I'll make sure to pay you manually.