His account is locked as far I know, I think it might have something to do with it
I think a lot of accounts got locked after that hack a while back. Accounts like Mt. Gox was active and had some hacker trolling board. They were getting on a lot of old special accounts and causing trouble.
That is why we no longer can reset by security word. If you do it the account locks. So sadly the locking of a lot of accounts was needed after that hack. (And I could be wrong but I think that last hack had a pretty big factor in some accounts being locked).