Betcoin.ag issue, solved

[diurpaneus]

I***
Account is still blocked!
   
Betcoin Maria joined the chat
   
Betcoin Maria
Can you please tell me your username?
I***
I***
   
I was hacked on Christmas
   
and since then my account is blocked, was supposed to be investigated
   
I sent two support tickets
   
NO ANSWER
   
   
Betcoin Maria
Our security team found out that you hacked one other account. Your account remains closed.
I***
everyone is silent, and my account and money is missing
   
What???
   
   
Betcoin Maria
You have no money on your account.
I***
I hacked another account? what do u mean?
   
   
Betcoin Maria
Exactly that.
I***
Well
   
it was my account that was hacked
   

   
   
Betcoin Maria
And someone put money in it?
   
Yes, that does not make sense
I***
no, someone stole money from it
   
doh
   
450 chips
   
   
Betcoin Maria
All of the money in your account were from the other player you had hacked.
I***
I made this account in march I think
   
I***
   
played every day
   
started tables
   
winning player
   
I log in to play for christmas, my money is gone, and support tells me I was hacked
   
I follow through with support ticket, being assured it will be ok
   
now I found out what?
   
that u took all my money with some absurd theory?
   
   
Betcoin Maria
We never took your money
I***
I made many bitcoins for your site in rake playing poker here
   
why do you protect the hackers then?
   
and accuse the victim?
   
   
Betcoin Maria
You had ~1300 in your account that were sent to you by a player who reported he never sent them to you, and you confirmed , you do not know him.
I***
no
   
I had 450 in my account
   
I cashed out 300 the other day
   
and was left with approxx 450
   
never had 1200 since september-october or so
   
I was struggling to get back to 1000+ but didnt have it
   
had 750, cashed out 300, and was left with 450
   
I have ALL the addresses I used for cashout, I can sign with each of them
   
unless I cashed out to some exchange from time to time
   
   
Betcoin Maria
The 419 you had in your account have been cashed out
I***
it is my account, I never received transfers in december, and I want access back, and my money
   
WHY?
   
i did not do that
   
how do you protect your players??
   
LOYAL players, Im gold
   
play daily etc
   
It was supposed to be frozen and under investigation
   
taht means MY FUNDS ARE SECURE
   
   
Betcoin Maria
You were put under investigation a day after you cashed out those 419
I***
if you look on the forums you will see I asked for loans
   
   
Betcoin Maria
The only money in your account, at the moment of the freeze, were the other player's funds
I***
I did not cash out the 419
   
!
   
and the other chips are not mine
   
I want my account and my chips
   
swa****** and my 419 chips
   
   
Betcoin Maria
Please file in a ticket
I***
I will file threads on all major sites regarding this
   
players should know what is going on here
   
loyal player, plays daily, gets hacked, then is accused of hacking
   
I filed in 3 tickets already, and no answer
   
   
Betcoin Maria
What are their IDs ?
I***
I did not receive any confirmation email
   
now that I look I see Im not the only one being stolen here
   
just found out a thread on bitcointalk about another guy having missing funds in his account
   
on december 30 2015
   
sigh
   
what can I do just give me back my account and money. this is no way to handle your loyal players playing for hours each day
   
want me to prove its me? I'll do that
   
just dont come up with lame scenarios for stealing my funds if thats what youre after
   
   
Betcoin Maria
I cannot assist any further
   
This is what I was told, this is all information I have
   
File in a ticket and a manager will get back to you
I***
this whole chat will be posted on the forum, now

[stoneage]

if you feel scammed you can move your thread to scam accusation board
https://bitcointalk.org/index.php?board=83.0

[diurpaneus]

It went like this, around Christmas:

I log in in the morning, as usual. It is a good day, I make some profit and I cash out 300 chips out of 719, all fine.

Next morning, I log in as usual, I sit at the tables, only to find out I can't load any money on them. I try to log on the betcoin.ag website and I get a message saying my one time password is wrong ( never had 2fa) and that my account is blocked.

I contact support, and after a lengthy chat with Betcoin Robert I think, I find out my account was hacked. The guy asks me if I know a player dmoser, I don't know the guy. At this point I presume someone hacked my account and sent funds to this dmoser guy. I chat for like an hour with their support, stating many times that I'm able to provide signatures from my adresses or whatever else necessary to recover my account. Chilled, the support guy lets me know it will be ok, I even give him positive rating in the support feedback section, after the chat is over.

Since it was Christmas, and then New Year's eve, I don't spam daily for investigation status, assuming the guys are on vacation or something.

Today, after so much time, I decide to contact support again.
Above is my chat with them.

DISSAPOINTED

[wayla]

if account was hacked then not betcoin.ag stolen your money but the guy who hacked your account did.I might be wrong but at first view of your post looks like this is situation.

[POM]

Scary, i'll be steering clear from betcoin.ag from now on.

[diurpaneus]

if account was hacked then not betcoin.ag stolen your money but the guy who hacked your account did.I might be wrong but at first view of your post looks like this is situation.

They have a 48h withdrawal period. Since my account was hacked until it was blocked less than 24 hours passed. Since it was blocked, the cashout shouldn't get through.

[diurpaneus]

attached this to further prove it is my account, if it matters
https://i.imgur.com/YQuCYTX.png

[elm]

very interested to see the answer from betcoin ag. thanks for letting us know your problem

[asuryan180]

I don't think it could be an outright scam cause they are already giving way hundreds of chips to legendary members and to participants of their signature campaign.Doesn't makes sense IMO.

[diurpaneus]

I was chill before they told me today I had no more money and I was also the hacker. I still have some trust in them solving my case.
Someone apparently hacked more accounts, but this is just an assumption, based on what happened to me ( which involved at least two accounts) and also on their news about mandatory passwords changes here https://www.betcoin.ag/mandatory-password-reset-upcoming-5-btc-players-club-freeroll.
Being a regular player, I noticed that MOST of the players that were on the tables daily are missing now, but that could be due to the holidays.

[Buziss]

Looks like the Betcoin.ag has their database all fucked up that they cannot even tell what your account balance was before the block lol. I have no idea how this could happen but this sounds terribly wrong.

[nickaizoku]

this makes me feel like this site is not safe and not secured,
why some people can hack on other member account and transfer chips here and there.
its lost and thanks for posting chat conversation, seems doesn't help at all.

[equator]

I don't think it could be an outright scam cause they are already giving way hundreds of chips to legendary members and to participants of their signature campaign.Doesn't makes sense IMO.

if they are giving free hundreds of chips and doing signature campaign does not mean that they cannot scam , this services they are doing to promote their site so that like OP lot of user come to their site and play. first They will start giving the Money properly but when they see certain players are earning good, they will start to scam or they will hack you acc and tell that other have hacked it,  how come they know that OP account is hacked.

Beware Players when you are playing with online sites.

[diurpaneus]

The support being sarcastic on me was the thing that enraged me the most

[Rubberduckie]

what a crap fest they got going over there.

hopefully they step up and make it right cause they already
lost my buddies business after seeing this thread. I play at a
different site but I would be worried myself if I played here.

I always though they were one of the best?

[The Sceptical Chymist]

I don't know anything about betcoin but I tend to believe OP.  It seems like most businesses in Bitcoin are run by people who shouldn't be running businesses.  And gambling sites tend to be even worse than most--just my opinion of course.

[BTCevo]

I think you should wait them to reply on this thread or may be you can message them. This doesnt make any sense, why they would want to scam your little money when they are giving so many bitcoin to their campaign and for poker? You should ask their support for checking it again

[Patatas]

Here is the profile of betocin.ag team member https://bitcointalk.org/index.php?action=profile;u=202115 Try messaging him or linking him to this thread.If you believe you've been literally scammed :

Post the same in this thread https://bitcointalk.org/index.php?board=83.0

Use this format while posting https://bitcointalk.org/index.php?topic=260073.0

[Farma]

if the admin has begun bankrupt, if it's like that to keep bitcoin that you have stay away from the site, or you can start with a small capital in advance, but this is only the tips of me 

[buyinbtc]

oh wow thats insane in my opinion, im very interested on how it will all end up i hope everything will be solved as soon as possible please keep us updated how it will turn out as i wanted to try it out too before reading this