Block.io support problem

[CaRLoSXXX]

Hello everyone my question would be block.io support
Actually i forgot pin and secret  mnemonic code for block.io
Because Of this sending email block.io but do not answer block.io support

Do you think they give answers

Sorry my english not very well

[1714504709]

1714504709

[1714504709]

1714504709

[1714504709]

1714504709

[1714504709]

1714504709

[1714504709]

1714504709

[1714504709]

1714504709

[Joel_Jantsen]

You could just read their FAQ and sorry to say you can't do anything at all.This is your answer .

I forgot my Secret PIN. Can you get my coins for me, please?
When you signed up, we asked you to save your Secret Mnemonic. Do you have this?

If yes, go to Settings, enter the Secret Mnemonic (ignore the Secret PIN field), and then your new Secret PIN, confirm your new Secret PIN, and click 'Change Secret PIN.' This step will also generate a new Secret Mnemonic -- make sure to write this new Mnemonic down!

If you do not have your Secret Mnemonic, we cannot help at all. We do not maintain access to your coins -- only you can access these once you remember your Secret PIN or Secret Mnemonic. You can always confirm your coins are in their respective addresses using any third-party Blockchain Explorer, including SoChain.

[CaRLoSXXX]

Past 24 hour but not answer block.io

[OmegaStarScream]

There is no need to contact their support mate , they don't control the coins just like Blockchain.info.
I'm afraid you lost your coins , unless you could get your secret  mnemonic back.

[Joel_Jantsen]

Past 24 hour but not answer block.io

You lost your coins mate,there is nothing support can do.Here is the part which explains that,Copy it and paste in your language from google translate .

If you do not have your Secret Mnemonic, we cannot help at all. We do not maintain access to your coins -- only you can access these once you remember your Secret PIN or Secret Mnemonic. You can always confirm your coins are in their respective addresses using any third-party Blockchain Explorer, including SoChain

[CaRLoSXXX]

So you think when they answer

[cr1776]

So you think when they answer

They won't answer, if you look at the FAQ:
https://block.io/faq

See:

I forgot my Secret PIN. Can you get my coins for me, please?
When you signed up, we asked you to save your Secret Mnemonic. Do you have this?

If yes, go to Settings, enter the Secret Mnemonic (ignore the Secret PIN field), and then your new Secret PIN, confirm your new Secret PIN, and click 'Change Secret PIN.' This step will also generate a new Secret Mnemonic -- make sure to write this new Mnemonic down!

If you do not have your Secret Mnemonic, we cannot help at all. We do not maintain access to your coins -- only you can access these once you remember your Secret PIN or Secret Mnemonic. You can always confirm your coins are in their respective addresses using any third-party Blockchain Explorer, including SoChain.

[CaRLoSXXX]

  i lost 1 BTC very good

[cdn4]

If the problem with PIN persists, I can help

[sixcointrader]

cdn4 Im stuck in the same boat can you actually help with not having the secret pin???

[OmegaStarScream]

cdn4 Im stuck in the same boat can you actually help with not having the secret pin???

That user hasn't been online since 2018. I doubt you'll get an answer from him. From the official site:

Your Secret PIN is the key that controls your coins, and your Secret Mnemonic is the only key to reset your Secret PIN in an emergency.
You should never, ever share your Secret PIN and Secret Mnemonic with anyone.

The only possible way I can think of would be by trying to crack the password. If I were you, I'd reach out to WalletRecoveryServices. Apparently, they started supporting Block.io wallets in June 2020. They charge 20% fee (if they manage to recover the wallet).

[sixcointrader]

Dave over at wallet recovery services gave it a try no luck