[DELETED] DONT DEPOSIT AT FORTUNEJACK

[twicezeroiszero]

Right you know Im not a person that usually complains but I recently starting playing at Fortunejack. My first impressions was nice slick interface and a good selection of games. I was only there for the freerolls because Poker was recently introduced. I played a few tournis and won a little so I decided to play some Blackjack everything was running fine until the dealer had a 5 and I had 22 in my hand I tried to split so I complained to their service personnel. Well I thought they should deal with my problem in a timely manner I checked my email still no reply this is day 1 so maybe it was just a dodgy connection so I opened Blackjack again and again it happened so I lodged another complaint. Day 2 still no reply in my email so I continued bombarding messages to them until I got an answer. They eventually replied and said there tech department has 3 days to deal with my problem. I contunued to play a different variation of Blackjack and this time after I hand I lost it wouldnt let me play the next hand and showed a screen "excessive delay" which I thought was ridiculous since I hadnt left the computer and was trying to play. Well I contacted the department on day 4 and they said they needed more time so I thought 1 more day wont hurt I continued to Blackjack and amassed around 50 mbtc playing on low stakes. Day 5 I emailed them again still say they need more time. Day 6 / 7 they then turn around to me and say they have no record of me playing blackjack on my current account ? I was just playing Blackjack when the emailed me. Now during all this time I was getting constant disconnections to my Blackjack game so I thought hell going to raise my bet this casino service is so lousy I doubt they even pay me anyway so I raised my bet to 5mbtc per hand as soon as this happened the dealer magically kept getting blackjack and I also noticed a delay in the card dealing once I clicked on the higher stake. Once again I got the 'excessive delay' notice and again I sent a copy to their lousy service department. Now maybe its was rude of me but I sent them an abusive email and also posted on the forum waiting 7 /8 days for an answer to a problem was getting me upset and them fobbing me off we excuses was ridiculous I have gambled at Coinroyale many times and their service is second to none and I played hands of up to 500 mbtc their with wins and losses. Well I lost a total of around 70mbtc which yes I got for free but I will never deposit to this casino as Fortunejack is obviously rigged when you raise the bet and their service is the worse I ever come across during my years of gambling online. I will no longer play at Fortunejack and I would advise you to not deposit because if anything was to go wrong they wouldnt acknowledge it as a problem and still on day 8 / 9 I havent received an answer to my first problem. Fortunejack dont deposit there or you will regret it.

[Keyboard PC]

It is unfortunate  Fortunejack have a problem like this
But you have evidence on this issue ? I mean some screenshots when you bet, people usually believe after seeing evidence
such as withdrawal problems a few months ago, all completed by support after waiting 10 days of investigation

[lolnabtc]

a bit confuse...
you mean that you wanted to split but the system hit it for you and then you got 22?

[NorrisK]

Your story is a bit difficult to read and understand. Try creating some paragraphs instead of one big wall of text. We need to know where a new section of your story starts.

Is it not possible that their system does not allow splitting two aces? I know every casino has different rules about splitting and doubling etc.

Seems also like you were on a 5 day "hot streak" winning more than you should and than complain about losing when you increase your bet size. That is called variance. It is best not to increase your betsize like that, because one loss at 5 mbtc removes all profit from 5 wins at 1 mbtc.

[yanka50]

I never really liked them anyway, so I guess I will stay away from them

[asuryan180]

The site displaying typical errors could be a technical problem for sure but the support denying the player's presence is a straight lie and there have been many issues on their thread lately.I think they should at least respond to the accusations.

[badjacks99]

There seems to be a lot of these types of accusations against fortunejack popping up in the last couple of months. Not that I don't believe them to be true but some actual proof I have yet to see. Its been quite a while since I have played there so I wouldn't know about these issues personally. With all the accusations maybe its best to hold off on gambling here until this all gets straightened out.

[RealPhotoshoper]

I never really liked them anyway, so I guess I will stay away from them

Because of what ? Why you never like fortunejack? Don't make this worse with your words.
They had paid out over 200 btc to users and with this case erasing their previous reputation? I guess no.
since op's post are so complicated to read , just wait and see they confirming this problem and i believe on them will solve this.

[twicezeroiszero]

I never really liked them anyway, so I guess I will stay away from them

Because of what ? Why you never like fortunejack? Don't make this worse with your words.
They had paid out over 200 btc to users and with this case erasing their previous reputation? I guess no.
since op's post are so complicated to read , just wait and see they confirming this problem and i believe on them will solve this.

I havent received an apology and they havent even admitted that theyre responsible and they rather ignore you and hope you go away.

[Falconer]

Well I thought they should deal with my problem in a timely manner

You are not the only customer that play on the site for sure and they got hundreds of customer that might send them other support email as well so they are taking some time to fix the other issue since yours isnt really important. I could split whatever card I got in the blackjack so Im not really sure why you cant do that

[twicezeroiszero]

Well I thought they should deal with my problem in a timely manner

You are not the only customer that play on the site for sure and they got hundreds of customer that might send them other support email as well so they are taking some time to fix the other issue since yours isnt really important. I could split whatever card I got in the blackjack so Im not really sure why you cant do that

They actually replied to me and said they are still processing my complaint that I had 8 / 9 days and still havent offered me nothing apart from air. In my email I informed them that I would tell the community about the poor service which I have received from Fortunejack and how they treat their customers like shit.

[Kepler510]

I think this is a technical error in the site, so you need not worry for this issue, I believe the Organizer fortunejack will do our best to correct the problem you are experiencing. I need to know a website that is experiencing the error, should have plenty of time to find where the code is wrong. And after they discover their error code looking for more about mistakes there and look for solutions. So if there is a technical error in the operation held a direct Manager fix this problem. It is possible that the Manager was busy to fix this problem and not had time to reply to your email.

[winspiral]

i have tested a  little withdrawal after a winning from poker freeroll and it was quick
But yes sometimes there are problems with poker rooms...
But i do not claim about freerolls...
So far I am not yet "hot" to play for buy-in but I'am sure they will manage all the little problems.
Good luck to Fortunejack.

[Zeke2345]

Just joined this week and have tried to withdraw with no issues. Think they spend a little extra time investigating issues being a smaller site.
Will come back here in a month and update.

[aleandromagno]

Now i understand why they have one of the highest percentage in affiliate program..

[erwin45hacked]

still havent offered me nothing apart from air.

I can totally tell that you are just making this a big fuss because you want something or atleast compensation because you lost the game. From the way you write this all up, this is just too dramatic and most people can here vouch that it would not take 8-9 working days for the fortunejack support to reply an email from player

[seedtrue]

I have seen a few people make posts about FJ recently, and every time FJ has fixed the issue, or the issue was never real anyway. IMHO FJ is operating an honest portal.

[dothebeats]

Chat logs and transcripts of your conversation with their support might give us a light to view it at, but as long as you accusations aren't backed up by anything except the drama and angst towards FortuneJack, don't expect that people might actually believe it. I have read some complaints from other users about the said site, but it was fixed the soonest time possible. Can you post some screenshots or even transcripts of your conversations here?

[ImnotOctopus]

Its a good thing that im not playing in that site.

[ndnh]

I played a few tournis and won a little so I decided to play some Blackjack everything was running fine until the dealer had a 5 and I had 22 in my hand I tried to split so I complained to their service personnel.

IIRC, isn't 22 a bust?