Yes luckily the error was resolved.
I will go and close my ticket with them that I opened, seems that they did not reply to it but I may be wrong.
EDIT: they did not respond to the ticket but did fix the error.
Of course they didn't respond, this happens about once a week.
And yeah I think people are being far too overzealous with their feedback. Leaving you negative or even neutral trust for not asking for a signed message is just obnoxious.