chip-chap customer service

[someSven]

Hi,

I was using Chip-Chap to get papermoney from a cash machine, by exchanging Bitcoin. It's a great idea and generally it's working.

To get the money one needs:
- a mobile telephone number
- a textmessage PIN sent to that number
- and a code given by the website or app after the payment has been verified

But a while ago I had a cookie blocker active and my browser crashed. To get my money I would have needed a code from their website. I couldn't get it, since the session was gone. I contacted them by using their ticket system here, and never got any answer, not even a verification that I sent them a message. Then I wrote several emails, and also never got an answer, but they were sending me new text messages with a PIN to my mobile phone. But I need the code from the webpage, not the PIN, and told them in the next message. Again no anwser. After the PIN expired again I wrote them an email with the demand to send me my money back via bitcoin.

There was again no answer. And no money. Now I want to make this public, cause this maybe something they care about. I will send them the link to this discussion here.

[bheroe]

Hi,

I was using Chip-Chap to get papermoney from a cash machine, by exchanging Bitcoin. It's a great idea and generally it's working.

To get the money one needs:
- a mobile telephone number
- a textmessage PIN sent to that number
- and a code given by the website or app after the payment has been verified

But a while ago I had a cookie blocker active and my browser crashed. To get my money I would have needed a code from their website. I couldn't get it, since the session was gone. I contacted them by using their ticket system here, and never got any answer, not even a verification that I sent them a message. Then I wrote several emails, and also never got an answer, but they were sending me new text messages with a PIN to my mobile phone. But I need the code from the webpage, not the PIN, and told them in the next message. Again no anwser. After the PIN expired again I wrote them an email with the demand to send me my money back via bitcoin.

There was again no answer. And no money. Now I want to make this public, cause this maybe something they care about. I will send them the link to this discussion here.

Hi,

It's Chip-Chap Support. We answered you all your messages as you can see in the attached screenshots. Maybe you have a problem with your mail account or you have written it not correctly in our support system. You could also check your spam folder.

Regards.

http://i67.tinypic.com/2aj6deq.jpg

http://i65.tinypic.com/16jqzwo.jpg

[someSven]

There is nothing in my spam folder. I also logged into the web portal of my email, nothing.

[someSven]

I've send an email to the support, including an alternative email address of mine. No answer. No bitcoins in my account.

I now opened a new ticket with the support system and the alternate address.  

[bheroe]

I've send an email to the support, including an alternative email address of mine. No answer. No bitcoins in my account.

I now opened a new ticket with the support system and the alternate address.  

We've saw the new tickets, and answer them. And we've sent an email directly to your two emails.

I wish, you can see them and solve your problem.

[someSven]

I got the codes per regular email. Everything worked. Thanks.

[timebuster]

HELLO dear bheroe .please can you contacted me with a message because i need your help .i tried to send you a message but i couldn't. you are not acepting messages from "newbies" . i will wait your response.thank you in advance!

[Potato Chips]

HELLO dear bheroe .please can you contacted me with a message because i need your help .i tried to send you a message but i couldn't. you are not acepting messages from "newbies" . i will wait your response.thank you in advance!

Don't count on it, their last login was on "September 23, 2016, 02:32:36 PM"-- it's on their profile. Hmm... by any chance is the support unreachable? how many days have you been waiting?. If you want, you can also post here what is the exact problem.

Their SNS were last updated last year and the only recent review I could find (in english) about them is this chip-chap.com down? where they went down unannounced. I suggest staying away from every half-dead exchange.