[RESOLVED] Is CampBX a ripoff?

[jamesc760]

It's really a shame. I was thinking about opening an account with campbx, but I think will hold off on it. It looks like a legit business/exchange service but the horror stories make me think twice at least. When you are dealing with real people's currency and fiat money, reliability and timeliness should be job number one.

[1713964275]

1713964275

[boozehoundpk]

We have used CampBX for months, with great success.  I remember on the day that MtGox had their Dwolla account frozen by DHS, CampBX actually initiated instant Dwolla transfers.

I am not a paid CampBX rep, but do want to state that they have been 100% reliable for us.

I completely agree that every exchange will occasionally have issues, being kind will probably fix them much sooner than getting aggravated.  CampBX is a big business, I wouldn't see them having any interest in promoting poor customer service.

I hope all your exchange ventures are good ones 

[Steve-O]

I have sent money order overnight shipping Saturday and it is now Thursday?
Nothing has been deposited on my account? Says 1-3 days. Nobody has replied to my tickets?
Campbx has to be a scam site.... I am going to go ahead and call attorney general and business bearue and report this business and money fraud operation if that will do anything to help. How long do ash deposits to campbx usually take? Has anybody had a cash deposit even go thrue???

[chrcoe01]

I too am having similar problems, my MO was received by campbx on Aug 12 and it is now the end of the week and no funds in my account.

[hutcho]

There's several of us on this forum that have also been waiting for weeks. I'm thinking of mailing them a letter, that's the only other way to contact them besides emailing. Are they on these message boards regularly?

[coindexter]

Yesterday I transferred  20 coins to my account , those coins never showed.It was a new generated address at the time.They have extra coins somewhere now.I know it's been only 1 day,but with their practice of waiting days to respond to a problem, how much more difficult will it be to sort out?

[DealMaker]

It's really a shame. I was thinking about opening an account with campbx, but I think will hold off on it. It looks like a legit business/exchange service but the horror stories make me think twice at least. When you are dealing with real people's currency and fiat money, reliability and timeliness should be job number one.

Absolutely and they even state that philosophy on their twitter and facebook pages from the "Keyur @ Campbx" user's signature:
Please stay tuned to our news and announcements feeds at:
Twitter: https://twitter.com/CampBX
Facebook: https://facebook.com/CampBX"

Their twitter says this -> "We want to make Bitcoin trading a more reliable and mainstream experience. CBX platform treats Security and Compliance as top priorities, and is based in USA.
Atlanta, GA"

Their facebook says this -> "CampBX is a Bitcoin Trading Platform, which aims to make Bitcoin trading a more mainstream and reliable experience."

Read about what's going on with them right now with myself, others and let's see if their statements match up with their behavior -> https://bitcointalk.org/index.php?topic=278973.0

[DealMaker]

There's several of us on this forum that have also been waiting for weeks. I'm thinking of mailing them a letter, that's the only other way to contact them besides emailing. Are they on these message boards regularly?

Here's all the info you need and more if you want to as you will see -> https://bitcointalk.org/index.php?topic=281042.0

[Keyur @ Camp BX]

There's several of us on this forum that have also been waiting for weeks. I'm thinking of mailing them a letter, that's the only other way to contact them besides emailing. Are they on these message boards regularly?

Hutcho,
     If you didn't receive a credit for your MO deposit for more than 3-4 days, it may have been unreadable / incomplete.  Please cancel the MO and you can reclaim the full amount of the MO. 

Thank you,
     Keyur

[DealMaker]

There's several of us on this forum that have also been waiting for weeks. I'm thinking of mailing them a letter, that's the only other way to contact them besides emailing. Are they on these message boards regularly?

Hutcho,
     If you didn't receive a credit for your MO deposit for more than 3-4 days, it may have been unreadable / incomplete.  Please cancel the MO and you can reclaim the full amount of the MO. 

Thank you,
     Keyur

At the very least you should honestly tell this person whether or not you have presented their MO for payment as you have mine, yet you told me I could cancel.
Besides that's a disgraceful answer, let me show you how customer service is really done, considering you're 37 years old and worked in a customer service department you should know this by now.

Hutcho the amount of hassle is tremendous to get a refund(because of "Keyur Mithawala's CEO of Campbx mistakes").    In addition those same MO companies also DO NOT GUARANTEE a refund for canceling AND they also take out a further fee.  I know for a fact Moneygram has a policy where you must file a claim via SNAIL MAIL ONLY, in which you fill out a card.  You "offered" that option while at the same time you presented my Moneygram for payment.

I'm not sure which MO you have but here's the info on there actual policies so you understand what you're dealing with (and not just thinking you can "cancel" as someone else claims).

USPS MO Refund Policy:
http://www.freeimagehosting.net/newuploads/vh2ic.jpg

Full version here (search for "money order refund"):
http://faq.usps.com/adaptivedesktop/faq.jsp?ef=USPSFAQ




Moneygram:
http://www.freeimagehosting.net/newuploads/ubd4z.jpg

Full version here (click on the "Claim Card process - how it works" and it will drop down what you see above):
"https://www.moneygram.com/wps/portal/moneygramonline/home/CustomerService/FAQs/!utpc504_SB8K8xLLM9MSSzPy8xBz9CP0os3gPSxcDDxN_A0t_Q18DA08LUy8_M3NDQwNXc6B8JG55Mx OSdLuHubsA5S2MjZ28XY0NLAwI6PbSj0rPyU8CujIc5G787kCRx2ITSN4AB3A00PfzyM9N1S_IDY2oD PbUBQAulrCh/dl3/d3/L0lDU0NTQ1FvS1VRIS9JSFNBQ0lLRURNeW01dXBnLzRDMWI4SWtmb2lUSUJLUVEvN19HM0dINkdBMzAwUFU4MElLVjdLNFRVMTBBMy9xdWVyeVRleHQvZERvY1R5cGUgPG1hdGNoZXM-IGBNR09fRkFRYCA8YW5kPiB4RkFRQ2F0ZWdvcnkgPG1hdGNoZXM-IGBNb25leUdyYW1gIDxhbmQ-IHhMYW5ndWFnZSA8bWF0Y2hlcz4gYGVuLVVTYA!!/"

Moneygram claim card:
http://www.freeimagehosting.net/newuploads/t2crq.jpg

Full version here:
https://www.moneygram.com/WCM/groups/mgicorp_content/documents/content/mgicorp_c_pdf_e.pdf.pdf




Western Union Policy:
http://www.freeimagehosting.net/newuploads/bwspr.jpg

Full version here (specifically it's number 4):
https://wumt.westernunion.com/info/faqMoneyOrder.asp

Additional info:
https://thewesternunion.custhelp.com/app/answers/detail/a_id/54/kw/money%20order%20status



ALL REQUIRE YOUR "CLAIM" TO BE MAILED IN AND ALL STATE 6-8 WEEKS FOR PROCESSING (TO GET YOUR ANSWER OR MONEY YOU HAVE TO WAIT THIS LONG TO FIND OUT), ALSO NOTE THERE IS NO GUARANTEE YOU WILL GET YOUR MONEY BACK.  (YOU WOULD LITERALLY HAVE A FASTER IF NOT MORE GUARANTEED RESOLUTION WITH A LAWSUIT -> https://bitcointalk.org/index.php?topic=280125.0 )

Check the payment status:

USPS -> https://mois.usps.com/pls/pmoisnp/mois_external_pkg.main

Moneygram -> 800-542-3590 listen to prompts carefully and follow instructions

Western Union -> 800-999-9660 listen to prompts carefully and follow instructions

[DealMaker]

I have sent money order overnight shipping Saturday and it is now Thursday?
Nothing has been deposited on my account? Says 1-3 days. Nobody has replied to my tickets?
Campbx has to be a scam site.... I am going to go ahead and call attorney general and business bearue and report this business and money fraud operation if that will do anything to help. How long do ash deposits to campbx usually take? Has anybody had a cash deposit even go thrue???

You need to report this incident ASAP here please -> https://www.bbb.org/consumer-complaints/file-a-complaint/get-started/?source=cibr&bbbid=0443&bid=27474482

Please be as specific as possible when reporting your situation, include dates, times, and amount sent.

This is needed for the coming legal actions.  Thanks!

[David Rabahy]

I've used CampBX again and again to move US Dollars into Bitcoin successfully via Dwolla.  No complaints.

I have never once used it to go the other way so I can't say about that.

[DealMaker]

Ashley, we do credit MOs on the same business day or worst case 1 day later and there is not much of a delay there.

Are you sure MO has reached our office?  Do you have a tracking number?

This is an outright lie.  Keyur and Co. cashed my MO on 8/22 it's now 8/28 and my account is still saying 0.00.  What a POS.

[DealMaker]

Well they are very slow and Keyur had this** to say in an interview but yet no phone number is available to contact them and they are not responding to my tickets.


**
However, users aren’t the same as exchanges. Mithawala said an exchange has to be transparent, visible and credible: it has to be backed by people you can name and phone numbers you can call.

I believe my funds will be 'unlocked' but the delay is plain wrong at this point.


This is a quote from an interview found here:

http://www.theregister.co.uk/2011/07/10/camp_bx_goes_live/

If only Keyur was not such a liar, as this article clearly points out.  Try to find anything "transparent, visible and credible" about Campbx.  None of Keyur's actions thus far indicate even a slight amount of that.  Call the number watch what happens, email support watch what happens....  Sad he also has news articles like this floating around.  Even more sad than that is how public record statements like that are so easily used in a court of law (and yes they are 100% permissible as evidence to the current atmosphere myself and others are experiencing).

[DealMaker]

Keyur,

I recently opened an account at Camp BX and am NOT satisfied with the customer support!

#1:  I sent in account verification docs via e-mail on 5/5/13.  No response on that yet.

#2:  I deposited via Dwolla on 5/10 and was credited a few hours later.  Made a SECOND Dwolla deposit on 5/11 (Saturday), Dwolla transaction ID # is 2940825.  Here it is Tuesday (afternoon in Atlanta) and still no credit for that deposit.  I opened a trouble ticket on that problem last evening - nothing on that yet.

Do you really think this is an adequate level of service??  All my interactions with Mt. Gox were handled within a short period of time (a couple of hours).

Once this is corrected, I'm seriously thinking I should transfer all my funds to Mt. Gox, where TIMELY customer service IS AVAILABLE.

 

I have a similar issue, attempted to resolve it the same way, now I'm being completely ignored.  Guess I'm just hallucinating all this and so was this guy.  Extremely interesting how this "issue" of "customer service response" is continuing to rear its ugly head with Keyur.  Yet he remains silent.  I remember when I was growing up how badly people used to beat up people like Keyur for this type of thing.  Maybe that needs to come back because it gets faster justice?  I can see why back in the day that happened because waiting for the authorities is sometimes taxing on the patience of already trying to fix the situation before involving them.

[DealMaker]

YUP THEY ARE A RIPOFF!  They stole btc out of my campbx account.  I WOULD NOT USE THEM.  I have been in contact with them today and they are just giving me the runaround. 

So last week I transferred 5 btc into campbx from my home computer wallet.  I was waiting for the price to rise so i could sell them later that night, the price fell so i didn't do anything.

Logged on today and they were gone.  The said that my history transaction showed that they were transferred but the address they said it was transferred to was the same address i generated on their site.

YUP THERE CROOKS!!!

However there is recourse, if your funds are still stolen please report this ASAP to -> https://www.bbb.org/consumer-complaints/file-a-complaint/get-started/?source=cibr&bbbid=0443&bid=27474482

This is needed in pursuing legal action (per the advice I've received).

[DealMaker]

sugsmack100 claims that bitcoins were removed from his account.  To show that this is true rather than simply claiming it, sugsmack100 could post the transaction id for his payment to campBX.  This will enable anyone interested to track them through the blockchain.  He could also show a screenshot (but remember, screenshots can be edited) of the campBX website history page (I'm assuming it shows deposits and withdrawals as well as trades - haven't done enough there yet to know for sure).

This kind of data is the only way to prove there is a problem with campBX, and if there is indeed, then such proof would be useful to the entire bitcoin community, as well as Keyur himself.  In his whitepaper, Satoshi wrote "He ought to find it more profitable to play by the rules."  That is an ideal system feature, and one which cooperation and logic and the bitcointalk forum can create for any exchange if it provides enough information.  If we do it right, and an exchange operator isn't completely honest, we may corner him into becoming completely honest.  I think Keyur already is, but that is beside the point.

I offer Keyur my services to help with the Customer Service.  I work from home and am on the Internet all the time.  I hope my suggestions above show that I understand the nature of the problem of proving things so that no one loses money to scammers.

I offered as well.  BEFORE I went on my tirade of exposing this liar and his ponzi scheme.  Of course he ignored me as he did you.  Greedy bastards like Keyur can't see anyone helping them except his wife (his "treasurer) when it comes to business.  Sadly he's going to cause her to be arrested because she's the one who picks up the mail and deposits the checks/MOs.  Only a true POS would put his lady in the direct line of fire like that.  So it should be no surprise to anyone that he's not acting right.  Continue to ignore me Keyur, it's awesome how you're doing that out here in public so everyone can see how you really handle customer support.  Don't forget Keyur there is a "search" feature here so my writings aren't going away at all and won't change until you do the right thing or until I get you shut down for running a business like a punk.

[DealMaker]

Everyone,
     We are replying to this thread to be as useful to our users as we can.  However it is devolving into unjustified accusations.  A lot of situations described in this thread could have been avoided by a reading of FAQ on our website.

Let's bring some civility back to this thread so we can help you out.  We have 18,000 users and several million in revenues, we are one of very few companies based in USA, and have been as transparent and secure as any Bitcoin business out there.

- Keyur

You are not replying to anyone except when it's convenient for you.  Every single one of your replies is done AT LEAST 1-5 days later.

So since I read your FAQ and followed YOUR WRITTEN procedures (yes others tried to find fault but could not because I did EXACTLY what you wrote, and I worked within those parameters per YOUR OWN WORDS); then why haven't you done the right thing with me?  Or is ignoring me now somehow the right thing in customer dealings?  If it is then you better point me at least to the website that says I won't be held legally liable for such unethical behavior since you apparently have found that information and are acting on it.

There can be no "civility" when you ignore people, don't do what you said you would including what you've written here (including to me in the single response I got about some "batch" but yet as of 8/28 TODAY my account still shows 0.00 and "unverified")..  I'm finding it hard to see "civility" in lies like that when you have my money and identification in your possession.

So what is "transparent" about that?  Man you're such a liar I don't even know how you made it this far in life without having your face totally rearranged.

[DealMaker]

I have been using CampBX for about a month with no complaints.  However, last week on Friday I selected to withdraw $1,000 by wire to my bank account.  It showed that it was still "Pending" until Monday and then it was gone from my CampBX account so I thought everything was fine but no money ever showed up in my BOA account.  I even called BOA and they said that they don't see any incoming wires for my account!!  It's now been 5 days since my request for withdrawal and I'm still missing my money.  Has this happened to anyone before?

Thanks

If you STILL haven't gotten this resolved please report it IMMEDIATELY to -> https://www.bbb.org/consumer-complaints/file-a-complaint/get-started/?source=cibr&bbbid=0443&bid=27474482

Please ensure you include all specifics possible, dates, times, amounts and attempted communications.  Also gather this info together for easy reference because it'll be needed for the next move against this behavior.

[DealMaker]

CAMPBX IS RIPPING PEOPLE OFF!!  PLEASE READ!

Chillin,
    I reviewed your ticket and looks like helpdesk already replied to it on June 26th.  Your claim that no one is replying to you is exaggerated and alarmist.

When a wire fails it takes bank at least 7-9 business days to send us a written confirmation of wire failure.  We cannot give status updates on tickets in the meantime, because we don't have anything informative to share.  Please give it time while we hear back from the bank.

- Keyur

Your claim that no one is replying to you is exaggerated and alarmist.

Not quite.  If that lie you told were true I wouldn't be experiencing what I am right now with you.  You're making this to easy to show your lies.  Amazing you are still in business and again especially living in Atlanta it's an absolute wonder no one has decided to take justice into their own hands.  Although I wonder how much longer that will be....