Issue with Primedice

[galustjan]

Hello,

I've created that topic to tell you my unpleasant experience with PrimeDice. But let's start with a little bit of background.

I've joined PD on November 21st, 2014. So, it's pretty old account. Back then, I've been making bets using automated betting, but since I have an experience in Python language, pretty soon I've decided to implement my own betting script using the public API that PD provides since it is just faster and allows more flexibility. I've added a lot of logging to the script and I kept all the logs on my server. Also, daily stats were delivered using Telegram Bot to my Telegram (on the phone), so I can keep the track of what's going on. I have these thats from September 14, 2015.

So, why I've created that topic? Actually, I'm asking for help. Also, I want to make it public, since PD stuff doesn't want to deal with the case. Let me explain the situation that I'm in at the moment.

My script was running for about a year and everything was fine. On February 25th, 2016 I had 4.34414976 BTC on my account. But on February 26th, 2016 I took a look at the daily stats and it was showing that more than 4 BTC dissapeared from my account, with only 0.32611752 left.

Daily stats

I've started investigating stuff and looking into the logs. I found out that my script didn't performed any bets of such a big ammount (and it can't since it's a stop-loss algo implemented in it). I found out that the maximum bet that was performed was equal to 196608 satoshi (basically 0.00196608 BTC). Also, no sequence of bets were found to be able to lose such a big amount of 4 BTCs. I can provide all the logs if needed on request with a great detalization.

I've checked transaction log as well to exclude the probability of the hacked account:

Transaction logs

Obviosly, no money were withdrawn during that period of time.

So, I've dropped an email to PD support. Here is the whole conversation:

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And from then, they never answered again. All this is pretty strange, because I don't have a "spending bet" number, they refuse to give to me and since I have all the logs on my side, it feels like it is pretty hard for them to "forge" it. Please, get me right: all I want is BetID of the losing bet (or a sequence of bets), so I can verify it using provably fair algorithm. Until now, I don't have it and all my logs are telling me that there were no such bets.

Also, since my script was winning all the time giving me constant profit during the last year, I think my version of forgery is even more legit. They just wanted to shut it down in such a bad way. BTW, here are my stats:

PD stats

Before that 4 BTC loss it was almost 2 BTC in profits.

What will be the best case scenario? What can I do in this situation? I'm ready to answer to all additional questions from your side and provide all the needed info.

Thanks!

P.S.: As I don't have 'member' status of my account on bitcointalks, I cant show you full screens in the post, sorry...

[ThomM]

looks like you just got hit by a nasty luck to me. that or your script got an error and made an insane losing bet which it didn't log. I mean look at that stats. -928BTC? really?

[Superhitech]

looks like you just got hit by a nasty luck to me. that or your script got an error and made an insane losing bet which it didn't log. I mean look at that stats. -928BTC? really?

It's possible that OP's script didn't log the loss, but it also seems really weird that PrimeDice has never given OP a reply. What's keeping them? It's true that they serve many users on a daily basis, but they shouldn't leave a customer hanging like this, especially after an unexplained loss of multiple bitcoins.

There are many PrimeDice representatives on this forum, so hopefully you can get a satisfactory answer from them. Have you tried PM'ing some of them?

[ndnh]

Well what I think happened is that the bot messed up.
The is probably the only explanation that makes sense to me.


Can you also check the Tip log for the period


Can you provide the full bet history? 0.0019 is small but a 1000 such bets would make the loss 1.9BTC and your stats show a lot of bets.

Probably the reason for not getting a full reply is that viewing all bets by user is only available to a top few staff and that they would have too many things to do already. (consider that your total number of bets stand at around 27 million bets)

[Yutikas_11920]

Only the PD can explain all these issues. Just wait until the party PD do explanation to the problem you're having PD, possible technical errors in the site so that you experience it. Don't worry, if this is indeed purely the fault of the PD is definitely their side will correct these errors

[Stunna]

Hi,

You can try email Edward directly at Edward (@) Primedice.com

Otherwise PM me your username & I'll look into it -- If support hasn't been able to solve it there must not be missing balance on your account (Meaning your profit, withdrawals, deposits, tips all 0 sum up). In this case it is generally the assumption the account was compromised.

As I said we can look into it further for you none the less & come to a conclusion. It's very rare for coins to go missing on Primedice (Sometimes the DB will not log a TX - Never a bet however - causing the accounts 'difference' to be off put). From what I've read it seems like there has been an issue with your script. Hopefully I can pull up a whole bet log for you (Or Edward) and have this sorted ASAP.

Hope we can figure this out & get you playing again or at the least leaving a happy review.

[galustjan]

Well what I think happened is that the bot messed up.
The is probably the only explanation that makes sense to me.

Can you also check the Tip log for the period

Can you provide the full bet history? 0.0019 is small but a 1000 such bets would make the loss 1.9BTC and your stats show a lot of bets.

I thought about multiple bets spending this amount of money. So, this is the first what I've checked. I can provide full bet history starting from February 17th, 2016. In the end of the script you can see an error of parsing the result received from the server, then the script shut down and the balance loss has occurred. The bet amount on that request was just 12 Satoshis.

Here is the log: https://www.sendspace.com/file/uzkns4. It's a 7-zip archive.
Here is the Tip log: https://i.imgur.com/hnB4Qvi.png. No sign of external tipping.

The version about bot messing up is not relevant. It's pretty simple and also have a lot of logging as well as error processing (all the code is wrapped into try...except statements). I can send someone from that forum (or PD stuff) my Python script for assessment.

BTW, you are seeing -928.16544744 number, because the formula for my Telegram Bot looks like that:

Code:

text = 'Total Balance = ' + str(bal/100000000) + '\n' + 'Today Earnings = ' + str((todays_earnings / 100000000) * 231)

231 is the constant, which represents the USD\BTC exchange rate back then, when I've started running the script. I haven't adjusted it since then, because I wanted to see the natural increase in earnings, if any. So, I need that fixed value, to be able to perform the comparisons. So, that loss can be easily converted back to BTC, which results exactly in the amount mentioned by me in the first post.

It's possible that OP's script didn't log the loss, but it also seems really weird that PrimeDice has never given OP a reply. What's keeping them? It's true that they serve many users on a daily basis, but they shouldn't leave a customer hanging like this, especially after an unexplained loss of multiple bitcoins.

There are many PrimeDice representatives on this forum, so hopefully you can get a satisfactory answer from them. Have you tried PM'ing some of them?

No, I haven't PMed them there.

Hi,

You can try email Edward directly at Edward (@) Primedice.com

Otherwise PM me your username & I'll look into it -- If support hasn't been able to solve it there must not be missing balance on your account (Meaning your profit, withdrawals, deposits, tips all 0 sum up). In this case it is generally the assumption the account was compromised.

As I said we can look into it further for you none the less & come to a conclusion. It's very rare for coins to go missing on Primedice (Sometimes the DB will not log a TX - Never a bet however - causing the accounts 'difference' to be off put). From what I've read it seems like there has been an issue with your script. Hopefully I can pull up a whole bet log for you (Or Edward) and have this sorted ASAP.

Hope we can figure this out & get you playing again or at the least leaving a happy review.

My username is not a secret: john1980 as stated in the logs. From what I've seen, my account is not compromised. At least, I highly doubt it. It has a very strong password and I thread my credentials with the great care. Also, logs, as I mentioned above, showed otherwise: no tipping, no withdrawals.

I hope for that outcome too. If I can see the reasonable answer, I will apologize publicly here. I just want to check that bet (if it exists) using Provably Fair concept.

Thank you for your time.

[phibay]

I hope they are able to resolve this for you! Best thing you can do is keep trying to reach out to them. Try contacting the MODs on the forum .

Best of luck and hope you get your coins back

[katerniko1]

Well as im old player on primedice i thibk that your bot messed up, but stunna will help you grab those betid-s so there should be no worries you will see what happen sorry about. your coina
regards.
-Katerniko1

[galustjan]

Well as im old player on primedice i thibk that your bot messed up, but stunna will help you grab those betid-s so there should be no worries you will see what happen sorry about. your coina
regards.
-Katerniko1

Sorry, but I cannot get this type of explanation, despite it's the easiest one to assume. At least until I see the spending BetID, since bot cannot just "mess up". I guess you are not a programmer, so let me explain. The script is not a human and this is just an algorithm that was pretty straight forward. Even if the script contained some kind of an error, this would probably result in just crashing, but not spending specifically 4 BTC from my account. Especially, that sounds even less likely to happen, since logging was enabled and the logs show no such behavior.

[galustjan]

Otherwise PM me your username & I'll look into it -- If support hasn't been able to solve it there must not be missing balance on your account (Meaning your profit, withdrawals, deposits, tips all 0 sum up). In this case it is generally the assumption the account was compromised.

As I said we can look into it further for you none the less & come to a conclusion. It's very rare for coins to go missing on Primedice (Sometimes the DB will not log a TX - Never a bet however - causing the accounts 'difference' to be off put). From what I've read it seems like there has been an issue with your script. Hopefully I can pull up a whole bet log for you (Or Edward) and have this sorted ASAP.

Hope we can figure this out & get you playing again or at the least leaving a happy review.

Is there any news? I've dropped you a PM couple of days ago.

[7Priest7]

looks like you just got hit by a nasty luck to me. that or your script got an error and made an insane losing bet which it didn't log. I mean look at that stats. -928BTC? really?

It's possible that OP's script didn't log the loss, but it also seems really weird that PrimeDice has never given OP a reply. What's keeping them? It's true that they serve many users on a daily basis, but they shouldn't leave a customer hanging like this, especially after an unexplained loss of multiple bitcoins.

There are many PrimeDice representatives on this forum, so hopefully you can get a satisfactory answer from them. Have you tried PM'ing some of them?

well we all do mistakes, so maybe it forgot to log this huge loss, but it is also very weird, why primedice acts like this, looks like they don't want to give you your bitcoins back

thing you can do is to share this in internet, and don't use primedice anymore, can't do anything else with that

[JasonXG]

Well i'm not so sure what is going on here but your screenshot looks really odd. -928btc ?? what ?? Maybe i just don't understand how it works but i feel you not explaining enough. Having said that i don't know why PD support won't discuss this, they have something to hide ? Interesting....

[Mist]

Well i'm not so sure what is going on here but your screenshot looks really odd. -928btc ?? what ?? Maybe i just don't understand how it works but i feel you not explaining enough. Having said that i don't know why PD support won't discuss this, they have something to hide ? Interesting....

Maybe if you read the thread instead of spamming for fucking yobit you would know that that represents USD

[mexxer-2]

Having said that i don't know why PD support won't discuss this, they have something to hide ? Interesting....

Try reading through one page of the thread. Here's a snippet from Stunna, PD (co-)owner

-snip-

[onlinedragon]

Strange story I bet there is an explanation for this and hope they will sort it out for you. Stunna answered fast so the right person already is busy with this case.

[jonsi]

It is very strange the silence from Primedice. Regarding the fact that Stuna has replied to this thread and thei are unable to come with an unswer until now shure loocks like something very wrong had happend.

I hope you get your money back, or at least get an explenation of what happend.

I'm watching this thread to see how Primedice manage the situation.

[galustjan]

Thank you for your support. This is exactly the same silence that I received after my attempts to get an answer from them via email. Also, it's a week passed since I've dropped him a PM. At least, I hope they would not forge the database somehow. This is my main concern at the moment.

[bitcoin revo]

Thank you for your support. This is exactly the same silence that I received after my attempts to get an answer from them via email. Also, it's a week passed since I've dropped him a PM. At least, I hope they would not forge the database somehow. This is my main concern at the moment.

As much as this is abnormal, I would say that there isn't much of a concern of Primedice faking anything to disprove you. They're a huge gambling site that has a ton of reputation, both on the forum and on the web, and it wouldn't make sense to ruin it for an amount that is probably on the small side (compared to the size of their business).

I'd say give it a little more time, but keep gently pushing for a response. You have a right to want your bitcoins back, after all.

[galustjan]

I'd say give it a little more time, but keep gently pushing for a response. You have a right to want your bitcoins back, after all.

As you may have noticed, I was extremely calm during the initial contact with support. However, I think that more than a month is totally enough to query some values from the database (no matter how huge it is) and to prepare some sort of answer. It just requires a will to do so. From what I see, this will is lacking for whatever reason, pushing me into thinking that "something went wrong" on their side.