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Author Topic: [RESOLVED] Bitinstant support turnaround time?  (Read 952 times)
Dropkickdragout
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February 07, 2013, 02:19:06 AM
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Hi all, I made a typo in my bit-instant transaction when entering my paypal email.  I know the payment didn't go through because the email i accidently typed was unregistered on paypal/not in use anywhere.  Anyway I contacted bitinstant support to ask them to cancel the pending transaction and resend the money to the correct email.  Initially i heard back in under a minute.  Seth contacted me right away to ask for more details...however once i sent the information things went silent.  Now i know i'm being anxious and it's only been about an hour and a half, but i was hoping that someone could just inform me what the regular turnaround time for bitinstant support tickets is.

Thanks.

I would also like to reiterate that this was MY mistake, not bitinstant's and I appreciate them working with me to resolve it.

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DannyHamilton
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February 07, 2013, 02:32:33 AM
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Hi all, I made a typo in my bit-instant transaction when entering my paypal email.  I know the payment didn't go through because the email i accidently typed was unregistered on paypal/not in use anywhere.  Anyway I contacted bitinstant support to ask them to cancel the pending transaction and resend the money to the correct email.  Initially i heard back in under a minute.  Seth contacted me right away to ask for more details...however once i sent the information things went silent.  Now i know i'm being anxious and it's only been about an hour and a half, but i was hoping that someone could just inform me what the regular turnaround time for bitinstant support tickets is.

Thanks.

I would also like to reiterate that this was MY mistake, not bitinstant's and I appreciate them working with me to resolve it.

You might want to try posting in the Official BitInstant Support Thread:

https://bitcointalk.org/index.php?topic=128314.860

You're likely to get a faster response that way.

They are most active in that thread between 9am and 5pm Eastern U.S. Timezone, so you may not get a response until tomorrow morning.

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Charlie 'Van Bitcoin' Shrem


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February 07, 2013, 03:26:22 AM
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Hey,

No worries, send me your Order ID

Thanks

Charlie

Bitcoin pioneer. An apostle of Satoshi Nakamoto. A crusader for a new, better, tech-driven society. A dreamer.

More about me: http://CharlieShrem.com
Dropkickdragout
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February 07, 2013, 10:54:26 PM
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charlie, thanks but i guess someone else t the company got around to my problem earlier today Smiley

this issue is resolved

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