Official Newbie BitInstant Support Thread (Active Customer Support)

[ThaddeusB]

Any idea why I keep getting "Gox coupon deposit failed" on random orders (for example order 3f9c8d82-de3f-4eba-9ac7-3a620a0d20b4)?  If I create a new order and use the same coupon code, the order fails again.  However, if I cancel the code and create a new one at gox, the order goes through just fine.  Seems like it must be an issue on your end.  I have encountered this problem at least 6 times in the last week.

[ConcernedCoins]

Dec 2nd info
Order ID    08af9ae2-57e6-4498-a824-8e22ad6bb1ee
Quote ID    94778d3a-c896-41d4-8a3f-8d2d796345e0
Event ID    b9572826-c9dd-4fdd-9f39-4154852791cc

Blockchain shows deposit for dec 2nd
http://blockchain.info/address/12Lyh7abBc6toSMapkyZvPmrpyqSWKKTTS

dec 3rd info (no deposit)
Quote ID    eb27805b-b821-46af-be1c-dbd66bfb7e38
Event ID    3cbc0ae9-dda7-4b44-aa55-eb58814f8e40

*same bitcoin address as before with no new deposit

http://blockchain.info/address/12Lyh7abBc6toSMapkyZvPmrpyqSWKKTTS

Please report back it has been over a month and with how bitcoins have skyrocketed it seems i missed out on a great investment. I do appreciate your help. I know it's not easy.

Hey,

On the second order, you selected MtGox instead of Bitcoin Address.

If you check the order confirmation email, there is a MtGox code in there. If you want, I can take the code and convert it into BTC for you

Charlie
[/quote]


Hello Yankee i sent u a pm but you have no responded. The mtgox code you sent me has not worked. Perhaps because i put my bitcoin address as the dest account for the mtgox code. Regardless can you convert the code into btc. Im sure you can see the code you sent i have not used. My email is antiquelivin@tormail.org Thank you.

[Seana630]

OrderID: ba57a175-1286-4b91-97f1-e3dae03a035a
EventID: 19f259dd-be95-4683-a9ab-72ec84747aaa

Didnt go threw Please help!
Thanks

[twiegp]

I have a BitInstant order via Dwolla that ended up failing like I guess a lot of others have:

Order ID    9c18ecf4-1a92-41e5-8528-67b314e76387
Quote ID    e7e9c762-c205-46f0-b457-a29417472553
Event ID    b40d0eb3-024f-411f-aeb8-f6862d3fe049

A resolution would be appreciated, thanks.

[navaman]

Talked to Seth earlier but if you can help my Dwolla purchase come through a little quicker I'd appreciate it

Order ID   a4428b65-48f9-4be9-9ad6-146d42bb9ec4
Quote ID   48c91963-884e-4fd8-bf71-9aaa27a83485

[Bullfrog6288]

Hello Yankee,

I just attempted to execute a transfer from Dwolla to Mt.Gox and apparently the transaction has failed!

The funds were withdrawn from my Dwolla account, but weren’t transferred to my Mt.Gox account.

The same thing happened to me on my previous two transfers, but you guys sorted it out fairly quickly.

Order ID    3798fee7-1abf-4331-88cf-0e8440ee2c7b

Please help. 

Thanks,

[kneemoe]

...

[opusdigitus]

Has anybody heard from bitinstant in the past 48 hours?  I got an email from a "Seth" saying my coins would be sent in one business day... it's now been 2 business days and no coins.  I have emailed 4 or 5 times asking about the status and never heard back.  A reply would be nice... the coins, even better.

edit:  issue was resolved and coins received!

[navaman]

Has anybody heard from bitinstant in the past 48 hours?  I got an email from a "Seth" saying my coins would be sent in one business day... it's now been 2 business days and no coins.  I have emailed 4 or 5 times asking about the status and never heard back.  A reply would be nice... the coins, even better.

I spoke to Seth on support chat about 3 hours ago and he said it would take 24 hours for tech to fix the issue.

[docgonzo]

I need help. I purchased $490 worth of bitcoin from bit instant on Monday and received it. I bought an additional $490 on Tuesday and never received it. On Wednesday I wrote to technical support and got a response from Rachel stating that my issue had been turned over to tech support and I would have my money later that day. It is Thursday evening and I haven't received anything, I wrote another e-mail earlier today and didn't get a response. I am very annoyed considering I paid a premium to have my bit coins as soon as possible and going on 4 days later I have nothing. Also, I assume that when this does eventually get resolved I will receive the full original amount and not the current market price, correct? Thanks for any help you can provide. -Doc         OrderID: e2acc0cf-6722-4933-8287-d6f2981a3d5e

[tripptripp]

I gave it another shot today via Dwolla but it failed again.

Order ID: 71829e2f-fd66-4359-babf-7d8453823f97

Can you guys put a status on the front page of the site so we know ahead of time if there is going to be a delay?

Edit: Processed!  Thanks!

[navaman]

I just got a confirm a half hour ago from Dwolla confirming payment to Bitinstant.  Maybe they can get these paid.

[Dragonguyguy]

How will I know how much bitcoins I will get. and how will I move the bitcoins into my wallet? I'm sorry for newb questions.

[v3miner]

I had two orders, you funded one but not the other.
I received payment confirmation from ZipZap on both, as well as emails
saying the order was executed and paid on both of them as well.

My order status shows it was paid and it was completed and paid but it is incorrect.

Order: 25774b97-d6fb-4509-bc3c-bf6a42f88eef

Thanks.

[Bullfrog6288]

Hello Yankee,

I just attempted to execute a transfer from Dwolla to Mt.Gox and apparently the transaction has failed!

The funds were withdrawn from my Dwolla account, but weren’t transferred to my Mt.Gox account.

The same thing happened to me on my previous two transfers, but you guys sorted it out fairly quickly.

Order ID    3798fee7-1abf-4331-88cf-0e8440ee2c7b

Please help. 

Thanks,

~~~~~~~~~~~~~~~~~~~~
Good Morning Yankee,

It's been about 12 hours and my funds still haven't been deposited into Mt.Gox.

Order ID    3798fee7-1abf-4331-88cf-0e8440ee2c7b
Quote ID    ed511738-37ca-430e-8687-3a474ce6ad09
Event ID    ef1d7d32-d049-4b66-a3f4-ccc32174e06e

Will you please look into this for me?!?

Thanks

[turt1e]

I need help. I purchased $490 worth of bitcoin from bit instant on Monday and received it. I bought an additional $490 on Tuesday and never received it. On Wednesday I wrote to technical support and got a response from Rachel stating that my issue had been turned over to tech support and I would have my money later that day. It is Thursday evening and I haven't received anything, I wrote another e-mail earlier today and didn't get a response. I am very annoyed considering I paid a premium to have my bit coins as soon as possible and going on 4 days later I have nothing. Also, I assume that when this does eventually get resolved I will receive the full original amount and not the current market price, correct? Thanks for any help you can provide. -Doc         OrderID: e2acc0cf-6722-4933-8287-d6f2981a3d5e

-EDITED-

Just PM Yankee. He will help get you sorted out.

He just refunded me the difference on my order from over a week ago. Just do honest math and let him know how much is lost.

I could imagine it would be difficult and time consuming to go through and find out which orders he needs to be refund.

Thank you Yankee for getting this straightened out.

[KWatson]

We have something close to a dozen new support queries about nonpayments in the last 24hrs... and dozens more in the last 30 days.

Charlie, why don't you guys scale down volume until you can keep the coins flowing properly? You're undermining the future of your company by maintaining unethical practices early in its life. The image you promote is deceptive, and the fees are paying for a service you aren't providing.

I've seen the occasional case were these guys refund those fees too, but I've never been offered despite sometimes waiting for more than 5 days.

[RobbedbyBitinstant]

Its all selective scamming.

In this case,
You fuckup a bunch of orders, then you refund only the people who complain.

In the meantime,
You makeup excuses ranging from "technical error" to "fraud alert" and try to maintain your image as "too big to steal".

You publicize refunding fees so you may seem ethical, but that doesn't really happen.

[RobbedbyBitinstant]

I need help. I purchased $490 worth of bitcoin from bit instant on Monday and received it. I bought an additional $490 on Tuesday and never received it. On Wednesday I wrote to technical support and got a response from Rachel stating that my issue had been turned over to tech support and I would have my money later that day. It is Thursday evening and I haven't received anything, I wrote another e-mail earlier today and didn't get a response. I am very annoyed considering I paid a premium to have my bit coins as soon as possible and going on 4 days later I have nothing. Also, I assume that when this does eventually get resolved I will receive the full original amount and not the current market price, correct? Thanks for any help you can provide. -Doc         OrderID: e2acc0cf-6722-4933-8287-d6f2981a3d5e

I wouldn't count on getting the original full amount for the price of bitcoin at the time of purchase. You're going to get what you get.

Plenty of people were told they were going to get refunds for the fees and market price at time of purchase (if you look a few pages back), but never did, including myself. Since they delayed the transaction, I had to pay $21.XX/bitcoin, but at the time of purchase it was $19.XX/bitcoin

It would have equivalent to an extra bitcoin or two on my purchase.

That's just strong arm robbery.

These guys will take all week trying to shop around for BTC at low rates, and then they'll charge you whatever high rate it popping on the day they get it through.

4%? Try 10%

[heatcheck]

Hi,

I placed an order with Bit Instant on three days ago on the 5th. The money never arrived in the bitcoin wallet that I had specified to send it to. According to the blockchain.info listing, the bitcoins seem to have hit my wallet for a split second and then bounced elsewhere. My wallet though, shows no evidence of the bitcoins ever showing up, even for a second so I know that they didn't get pulled from my wallet somehow.

The order number is "1dcd2a90-239f-4e81-a9fa-d26cba845c98". I contacted customer support and Rachel said that the issue would be taken care of. I have not received another response though and still do not have the coins. I wrote again to Rachel to check in on the progress, but I never got a response.

What should I do next?