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Author Topic: JAXX Bitcoin/Ethereum wallet - DO NOT USE  (Read 24371 times)
HowlingMad
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April 11, 2016, 08:14:29 PM
 #1

Hello all,
I just had an update to the Android version of the Jaxx wallet.  Lost all my coins!  The default wallet address has been changed.  I download the Windows wallet and used 'restore' with the mnemonic for the Android wallet.  Guess what a new wallet address and no coins either. 

In other words, don't bother using this wallet!  They do not have their act together!
 Angry

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April 12, 2016, 09:17:07 PM
 #2

Sounds pretty hefty. A real unacceptable error in management of development of such app. Can't believe they tested it before. Well, they will sweat blood now I guess. Cheesy

Hope your loss wasn't too high.

Please ALWAYS contact me through bitcointalk pm before sending someone coins.
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April 24, 2016, 08:10:14 AM
 #3

Thats the reason you shouldnt trust any low quality 3rd party application as well as dont install any worthless altcoin wallets.

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May 27, 2016, 06:40:49 AM
 #4

How much did you lose? I hope it wasn't too much. This is just another example not to use an untrusted wallet. Breadwallet and mycelium is there for phones already.


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June 14, 2016, 12:49:25 AM
 #5

I sincerely hope that your loss wasn't too big.

But something still puzzles me... Why did you restore the wallet? And why didn't you made a Backup before the update? I guess you did something wrong and not the other way around...
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June 14, 2016, 01:27:15 PM
 #6

And why didn't you made a Backup before the update?

Most Android apps perform auto-update.

Google Play Help - Update downloaded apps

Quote
You can update your Android device's apps individually or allow them to be updated automatically. Keeping apps updated gives you access to the latest features and improves app security and stability. Note: If Google determines an app update will fix a critical security vulnerability, we may make certain app updates regardless of update settings in the app or on your device.

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June 14, 2016, 01:56:14 PM
 #7

And why didn't you made a Backup before the update?

Most Android apps perform auto-update.

Google Play Help - Update downloaded apps

Quote
You can update your Android device's apps individually or allow them to be updated automatically. Keeping apps updated gives you access to the latest features and improves app security and stability. Note: If Google determines an app update will fix a critical security vulnerability, we may make certain app updates regardless of update settings in the app or on your device.

Pretty sure the Jax wallet doesn't auto update the keyfiles. Something is fishy here.

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June 07, 2017, 06:18:10 PM
 #8

i have two withdrawals i noticed that i didn't do on my desktop jaxx wallet

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June 07, 2017, 06:24:03 PM
 #9

I've been using Jaxx wallet since the first time I've run into any problems.

Could it be that you have the problem?

Are you sure of yours? Please ask for help from Jaxx before the final judgment is reached.

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June 07, 2017, 08:56:52 PM
 #10

Hello all,
I just had an update to the Android version of the Jaxx wallet.  Lost all my coins!  The default wallet address has been changed.  I download the Windows wallet and used 'restore' with the mnemonic for the Android wallet.  Guess what a new wallet address and no coins either. 

In other words, don't bother using this wallet!  They do not have their act together!
 Angry


Another user had similar problems with jaxx wallet a while ago. The fix in the quote restored his coins. It involves installing mycelium's wallet on your phone and importing your jaxx wallet's seed into it.


There are similar complaints in this thread. This one reply says jaxx switches address automatically at certain time intervals, and often has problems syncing, so balances don't get displayed correctly. If that's true there's a chance your coins might still be accessible.

https://forum.z.cash/t/restore-t-adress-jaxx-wallet-warning/8225/34

Quote
Don´t worry about the changed address. The address changes automatically at certain time intervals. Nevertheless, any previous address is still valid and can still be used.
I have just looked in my wallet: I am also missing some coins. But that´s not because the change of your adress. Jaxx currently must have a problem when retrieving the blockchain, so not all coins will be displayed. You can simply enter your t-address at Zchain11 and then you can see that all your coins are still there. Hopefully, Jaxx fixes the problem quickly!

Try importing your jaxx wallet's seed into mycelium's android wallet and see if your coins show up in it. According to this post the two wallets can use each others seed.

https://www.reddit.com/r/BitcoinBeginners/comments/5xt8m6/my_12_word_seed_from_jaxx_isnt_showing_my_balance/

Quote
Jaxx follows BIP 32/39/44, so Copay (mobile and desktop) and Mycelium (Android, probably iOS) can restore the Bitcoin wallet from Jaxx.
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June 08, 2017, 04:48:46 AM
 #11

This is the exact reason to download a desktop wallet and store them there.
Bitcoin Core is the one to use and nothing else.
Online wallets are for exchanges only.
Jaxxx has to many to choose from evena  browser wallet which I can see it being a disaster and to have your coins stolen quite easily. As I assume this is what has happened to your coins you claim the program has done in losing them.

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June 20, 2017, 08:53:20 AM
 #12

Jaxx does not support custom ERC20 tokens right now but they are working on it as far as i know.
Best option it to export your Jaxx wallet into MyEtherWallet to view the tokens there, or just use Ethplorer with your Jaxx address. This latter option means you still can't transfer the tokens with Jaxx.

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June 20, 2017, 07:29:12 PM
 #13

Thats the reason you shouldnt trust any low quality 3rd party application as well as dont install any worthless altcoin wallets.
They are actually well advertised by a lot of services and even Dash. How are people supposed to safely store coins if they have tons of altcoins? Jaxx isn't a web wallet. They let you control your private key. What do you consider a 3rd party application?

The real issue is that Jaxx is full of critical bugs that may end up making you lose your coins. But don't generalize all altcoins wallet because of jaxx's devs. Coinomi works very well and I never saw any issue while I was storing some coins for a while like DGB and Doge.


Jaxx does not support custom ERC20 tokens right now but they are working on it as far as i know.
That's not the real problem with their wallet. Their security is pretty bad and you can easily get hacked or lose your coins due to a bug.

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June 20, 2017, 07:54:17 PM
 #14

Jaxx does not support custom ERC20 tokens right now but they are working on it as far as i know.
Best option it to export your Jaxx wallet into MyEtherWallet to view the tokens there, or just use Ethplorer with your Jaxx address. This latter option means you still can't transfer the tokens with Jaxx.

This is true as I noticed there are work around it to get them sent to you jaxx wallet.
One of those ico coins were allowing it to be done with their which were erc20 based as well.
But only after a step by step process to get it to receive the coins properly.

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June 20, 2017, 08:35:14 PM
 #15

Hmm first time I read a bad review about JAXX. But this just goes to show you gotta keep your own backups/seed/private keys. Whatever happens to any wallet, you can always import private keys and you're good.

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June 25, 2017, 05:31:38 PM
 #16

I've been looking at Jaxx closer because of their weird "source control" view on their homepage seemed off and found this article that has turned me off of them: https://vxlabs.com/2017/06/10/extracting-the-jaxx-12-word-wallet-backup-phrase/
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June 25, 2017, 07:02:22 PM
 #17

Jaxx either mobile or desktop should be avoided,thought its a cool app at 1st glance not until i was unable to send out funds for days,had to send out amount in random orders every min for like 3-4 days till i took all out.
Please avoid!

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June 27, 2017, 01:38:57 PM
 #18

I lost ethereum in Jaxx. Their support is no help. They tell me they don't know where my eth went. Is that an acceptable answer for someone selling their product as secure storage?
File a complaints here https://www.consumerfinance.gov/complaint/
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June 27, 2017, 11:34:01 PM
 #19

That is why official wallet of altcoin will be still a good choice to use unlike other wallet like jax anytime our coins will gone..
I heard many times issue about jax walelt and only newbie can say that jaxx wallet is good but the fact its not a good wallet anymore.. for safety use the official wallet if you are holding ethereum better to use official ethereum wallet instead ..
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July 01, 2017, 11:39:37 PM
 #20

Jaxx either mobile or desktop should be avoided,thought its a cool app at 1st glance not until i was unable to send out funds for days,had to send out amount in random orders every min for like 3-4 days till i took all out.
Please avoid!

There was a news article about jaxx wallet users having their paraphrase used to access their wallet can be easily comprised.
I lost the article but when I find it I will post it for all to look at and be aware that it could happen to them as well.
If not taken care of with setting 2FA security on your wallet and this sort of thing or you can have your wallet comprised and the coins in there stolen as well.

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