Hello and thanks for the heads up on this. We are almost done going through and cleaning these up. Please check your balance and see if it now back to normal.
This was a view bug (the coins were never moved) that resulted from the unconfirmed transactions earlier this week. Basically a bunch of pending transactions got added which were not processed yet but they were still affecting the balance calculation.
Did a major rewrite of it saturday and pushed it out, so this *should* be a thing of the past. Definitely made us look bad though as the balance is one thing that should never get messed up.
We are still going through support requests but if you see anything else definitely let us know. Thank you for bearing with us!
Brian, thank you for the damage control at this point. Things are, in fact, all corrected on my end. Confirmed transaction has left my coinbase 'wallet'.
I have concerns about your method of maintaining 'wallets' and the way in which people are led to believe they have a wallet of their own on coinbase. It seems to me that what people have is a number on their account page, which only really corresponds to a number in a database. This database is likely linked to the 'hot wallet'. As the coins were mine, and should have been in my own 'block' and 'wallet' that my account should have had access too, I should never have encountered this issue. If I had a pending 'purchase' I would not think this a problem.
I realize this thing is bigger than both of us, surely more than your combined staff. I suggest getting a PR person or method of handling support emails beyond twitter and blog posts. Affected customers need to be notified immediately. Think about your bank, when it is down, you get an email, and another when it is back up. This, along with reasons why they are down. This affect cannot be understated when running a business.
As it is, I still believe Coinbase to be one of the best ways to get BTC. I cannot, however, recommend leaving coins there for longer than it takes to send them to a personal, offline, cold wallet.
Brian, thank you for clearing this matter up. I'm sure we have all learned a little about ourselves through this. I hope it sticks with us all and improvements happen across the board.
Regards,
A Dead Weasel
