Are Coinabul still operating?

[shiftybugger]

Has anyone successfully ordered from or communicated with Coinabul recently?

I ordered over 80btc worth of stuff from them over six months ago and received nothing. I have received about five emails from them in that time (despite me emailing them many many times, sending PMs on this site, and attempting contact via IRC), and have had no contact from them in about five weeks now. None of those emails have been much more than "we'll look into it" or "someone will get back to you".

I'm wondering if they've gone underground or if they've just stopped responding to me hoping that I'll just go away.

[Driice]

Watching this thread

[FuzzyBear]

yeah just a warning I never got my 2 bars of silver from coinabul some 6 months ago, or a refund on my 8btc paid... why ?? because the guy never paid customs and apparently the bars were returned to sender, but coinabul never repaid me the BTC or declared they recieved the bars back... a trusted friend of mine then told me to watch out for coinabul as the guy running it is a sly piece of work and skimps on anything and he was not surprised by my situation...

btw it took like 2 months for the guy to even send the bars in the first place.... if he ever did...

[Littleshop]

yeah just a warning I never got my 2 bars of silver from coinabul some 6 months ago, or a refund on my 8btc paid... why ?? because the guy never paid customs and apparently the bars were returned to sender, but coinabul never repaid me the BTC or declared they recieved the bars back... a trusted friend of mine then told me to watch out for coinabul as the guy running it is a sly piece of work and skimps on anything and he was not surprised by my situation...

btw it took like 2 months for the guy to even send the bars in the first place.... if he ever did...

I have not heard if a situation where the sender pays customs.

[Justin00]

what the ?
They still owe you 8btc ?

yeah just a warning I never got my 2 bars of silver from coinabul some 6 months ago, or a refund on my 8btc paid... why ?? because the guy never paid customs and apparently the bars were returned to sender, but coinabul never repaid me the BTC or declared they recieved the bars back... a trusted friend of mine then told me to watch out for coinabul as the guy running it is a sly piece of work and skimps on anything and he was not surprised by my situation...

btw it took like 2 months for the guy to even send the bars in the first place.... if he ever did...

[shiftybugger]

what the ?
They still owe you 8btc ?

They still owe me over 80 btc!

So this post finally shook loose a response email. I had been communicating with someone via IRC a few months ago, but given the lack of any other forms of communication I had my doubts if that person was really part of Coinabul. This email confirms that it was and the story goes like this:

I ordered a stack of silver from Coinabul in July 2012 and paid for insured shipping. It took over six weeks for them to (allegedly) send it. In that whole time I received no emails or other comms initiated by them and progress was only due to me harassing them via IRC.

When I didn't receive the shipment in a reasonable time frame I contacted them again. It should have been easy to find with a tracking number... but they don't use tracking numbers! How they can use insured shipping with no tracking numbers eludes me.  Because I have no proof that it was ever sent, I have doubts that it ever was.

They then said they'd start an insurance claim but apparently the insurance company refused to cover it for some reason. Jay said he'd "probably replace all or part of it at [his] own cost" but then changed his mind.

The last: "There is nothing more that I can do for you".

Moral of the story: If they do bother to send your shipment, they apparently have no need to replace it if it gets lost -- even if you pay for insurance.

[Coinabul]

yeah just a warning I never got my 2 bars of silver from coinabul some 6 months ago, or a refund on my 8btc paid... why ?? because the guy never paid customs and apparently the bars were returned to sender, but coinabul never repaid me the BTC or declared they recieved the bars back... a trusted friend of mine then told me to watch out for coinabul as the guy running it is a sly piece of work and skimps on anything and he was not surprised by my situation...

btw it took like 2 months for the guy to even send the bars in the first place.... if he ever did...

Have you tried contacting us?

[Rawted]

yeah just a warning I never got my 2 bars of silver from coinabul some 6 months ago, or a refund on my 8btc paid... why ?? because the guy never paid customs and apparently the bars were returned to sender, but coinabul never repaid me the BTC or declared they recieved the bars back... a trusted friend of mine then told me to watch out for coinabul as the guy running it is a sly piece of work and skimps on anything and he was not surprised by my situation...

btw it took like 2 months for the guy to even send the bars in the first place.... if he ever did...

Sellers aren't responsible for duty/VAT fees at the destination country. That's beyond absurd that you don't understand that.

As to the other claims, if something was sent via USPS and insured, it came with tracking. If the USPS confirms receipt of the item (i.e. it is in process, went out for distribution,etc), then it's between the buyer and the USPS. I'm only here clarifying these things because i sell online as well, and didn't want the incorrect information here to become accepted fact to someone who doesn't know better.

I'd also be curious to know - in both cases of non-receipt, was the shipping address on both overseas (i.e. out of the continental US)?

[shiftybugger]

As to the other claims, if something was sent via USPS and insured, it came with tracking. If the USPS confirms receipt of the item (i.e. it is in process, went out for distribution,etc), then it's between the buyer and the USPS. I'm only here clarifying these things because i sell online as well, and didn't want the incorrect information here to become accepted fact to someone who doesn't know better.

That's what I would have thought. I asked them for a tracking number and they told me that there wasn't one. I suspect that they don't send it via insured post, but send it via regular post and insure it some other way? Why else would an insurance company be involved?

I'd also be curious to know - in both cases of non-receipt, was the shipping address on both overseas (i.e. out of the continental US)?

Outside of continental US here, Australia. Where, incidentally, consumer protection laws make what happened here blatantly illegal.

[Rawted]

As to the other claims, if something was sent via USPS and insured, it came with tracking. If the USPS confirms receipt of the item (i.e. it is in process, went out for distribution,etc), then it's between the buyer and the USPS. I'm only here clarifying these things because i sell online as well, and didn't want the incorrect information here to become accepted fact to someone who doesn't know better.

That's what I would have thought. I asked them for a tracking number and they told me that there wasn't one. I suspect that they don't send it via insured post, but send it via regular post and insure it some other way? Why else would an insurance company be involved?

I'd also be curious to know - in both cases of non-receipt, was the shipping address on both overseas (i.e. out of the continental US)?

Outside of continental US here, Australia. Where, incidentally, consumer protection laws make what happened here blatantly illegal.

Check the below two links. Both are orders i had from customers in Australia over the last few months. Both confirmed received well over a month ago, both never had their tracking status updated after they left the United States. Every problem i've ever had with international shipping occurs after it leaves the USPS's hands. Other country's postal systems are just poorly run. However, i'd be willing to bet if you spent more time than just checking the tracking number online, and dug a little deeper (called your country's postal system), you would find your answer. I don't believe that you were scammed at all.

https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=LN384879108US

https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=LN389079020US

[Coinabul]

what the ?
They still owe you 8btc ?

They still owe me over 80 btc!

So this post finally shook loose a response email. I had been communicating with someone via IRC a few months ago, but given the lack of any other forms of communication I had my doubts if that person was really part of Coinabul. This email confirms that it was and the story goes like this:

I ordered a stack of silver from Coinabul in July 2012 and paid for insured shipping. It took over six weeks for them to (allegedly) send it. In that whole time I received no emails or other comms initiated by them and progress was only due to me harassing them via IRC.

When I didn't receive the shipment in a reasonable time frame I contacted them again. It should have been easy to find with a tracking number... but they don't use tracking numbers! How they can use insured shipping with no tracking numbers eludes me.  Because I have no proof that it was ever sent, I have doubts that it ever was.

They then said they'd start an insurance claim but apparently the insurance company refused to cover it for some reason. Jay said he'd "probably replace all or part of it at [his] own cost" but then changed his mind.

The last: "There is nothing more that I can do for you".

Moral of the story: If they do bother to send your shipment, they apparently have no need to replace it if it gets lost -- even if you pay for insurance.

Hello,

All of our orders, insured or not, having tracking information.

We filed a claim with the insurance company but they refused the claim. It is not our fault, and we cannot be possibly expected to act as a fallback insurance company, we'd be bankrupt after a couple incidents.

Jay offered to pay you back out of his pocket, but apparently you rubbed him the wrong way after "harassing them via IRC." At no point did he say you were getting any money back, he said he would probably pay you back, out of his own pocket, because he felt bad about the situation. Company policy dictates that we can't do that. We can't afford to provide that privilege to all customers that have claims that get denied.

As for the tracking info: I can send you a PM with the tracking number if you would like for *proof*.

I do apologize for this whole event. We've processed well over a million dollars in precious metals transactions, we don't tend to lose packages, and we almost never have to file insurance claims. It was an unlucky break and you should be complaining to the insurance company, not us.

Furthermore, here is a timeline of events!

July 30th, order placed.

August 22nd, order shipping

August 25th, order leaves shipping facility. Heading overseas, where it is lost, probably in customs.

17 business days or ~3 weeks of processing. Not 6 weeks.

We've had a lot of issues with gmail deleting our confirmation emails, but we always urge customers to either check the dashboard, where all that info is listed, or to email us.

All in all, it was unfortunate, but not our fault. When you ship anything internationally there is always an added risk, also insurance companies can be awful.

Once again, I apologize for this incident,
-Jon

[Littleshop]

As to the other claims, if something was sent via USPS and insured, it came with tracking. If the USPS confirms receipt of the item (i.e. it is in process, went out for distribution,etc), then it's between the buyer and the USPS. I'm only here clarifying these things because i sell online as well, and didn't want the incorrect information here to become accepted fact to someone who doesn't know better.

That's what I would have thought. I asked them for a tracking number and they told me that there wasn't one. I suspect that they don't send it via insured post, but send it via regular post and insure it some other way? Why else would an insurance company be involved?

I'd also be curious to know - in both cases of non-receipt, was the shipping address on both overseas (i.e. out of the continental US)?

Outside of continental US here, Australia. Where, incidentally, consumer protection laws make what happened here blatantly illegal.

Check the below two links. Both are orders i had from customers in Australia over the last few months. Both confirmed received well over a month ago, both never had their tracking status updated after they left the United States. Every problem i've ever had with international shipping occurs after it leaves the USPS's hands. Other country's postal systems are just poorly run. However, i'd be willing to bet if you spent more time than just checking the tracking number online, and dug a little deeper (called your country's postal system), you would find your answer. I don't believe that you were scammed at all.

https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=LN384879108US

https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=LN389079020US

There was a series of changes (all to the worse) for tracking.  USPS had to pay the other countries for scanning and slowly USPS stopped doing that.  Now it is luck of the draw for packages to get scanned.  USPS stopped tracking for the small flat rate box international last year though again sometimes they DID get scanned and tracked anyhow. 

There needs to be a worldwide standard for postal tracking and scanning.

[Coinabul]

As to the other claims, if something was sent via USPS and insured, it came with tracking. If the USPS confirms receipt of the item (i.e. it is in process, went out for distribution,etc), then it's between the buyer and the USPS. I'm only here clarifying these things because i sell online as well, and didn't want the incorrect information here to become accepted fact to someone who doesn't know better.

That's what I would have thought. I asked them for a tracking number and they told me that there wasn't one. I suspect that they don't send it via insured post, but send it via regular post and insure it some other way? Why else would an insurance company be involved?

I'd also be curious to know - in both cases of non-receipt, was the shipping address on both overseas (i.e. out of the continental US)?

Outside of continental US here, Australia. Where, incidentally, consumer protection laws make what happened here blatantly illegal.

Check the below two links. Both are orders i had from customers in Australia over the last few months. Both confirmed received well over a month ago, both never had their tracking status updated after they left the United States. Every problem i've ever had with international shipping occurs after it leaves the USPS's hands. Other country's postal systems are just poorly run. However, i'd be willing to bet if you spent more time than just checking the tracking number online, and dug a little deeper (called your country's postal system), you would find your answer. I don't believe that you were scammed at all.

https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=LN384879108US

https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=LN389079020US

There was a series of changes (all to the worse) for tracking.  USPS had to pay the other countries for scanning and slowly USPS stopped doing that.  Now it is luck of the draw for packages to get scanned.  USPS stopped tracking for the small flat rate box international last year though again sometimes they DID get scanned and tracked anyhow. 

There needs to be a worldwide standard for postal tracking and scanning.

I was dealing with customs in Thailand and they demand an enormous fee if the buyer initiates a RTS procedure. It's absolute thievery.

[johnniewalker]

shoulda gone with amagimetals!

[FuzzyBear]

yeah just a warning I never got my 2 bars of silver from coinabul some 6 months ago, or a refund on my 8btc paid... why ?? because the guy never paid customs and apparently the bars were returned to sender, but coinabul never repaid me the BTC or declared they recieved the bars back... a trusted friend of mine then told me to watch out for coinabul as the guy running it is a sly piece of work and skimps on anything and he was not surprised by my situation...

btw it took like 2 months for the guy to even send the bars in the first place.... if he ever did...

Have you tried contacting us?

Yes i contacted you initially when the item was returned to sender... your response was that you would look into it once the bars were returned.. i sent emails about 1-2 months ago asking if anything had been recieved and if i could get a refund... no replies i can send again if u need to look up tracking info and order numbers etc?

ty for replying in here

[Coinabul]

yeah just a warning I never got my 2 bars of silver from coinabul some 6 months ago, or a refund on my 8btc paid... why ?? because the guy never paid customs and apparently the bars were returned to sender, but coinabul never repaid me the BTC or declared they recieved the bars back... a trusted friend of mine then told me to watch out for coinabul as the guy running it is a sly piece of work and skimps on anything and he was not surprised by my situation...

btw it took like 2 months for the guy to even send the bars in the first place.... if he ever did...

Have you tried contacting us?

Yes i contacted you initially when the item was returned to sender... your response was that you would look into it once the bars were returned.. i sent emails about 1-2 months ago asking if anything had been recieved and if i could get a refund... no replies i can send again if u need to look up tracking info and order numbers etc?

ty for replying in here

I'm not sure who you are, so please send again. I'll figure out what happened!

Thanks,
-Jon

[FuzzyBear]

yeah just a warning I never got my 2 bars of silver from coinabul some 6 months ago, or a refund on my 8btc paid... why ?? because the guy never paid customs and apparently the bars were returned to sender, but coinabul never repaid me the BTC or declared they recieved the bars back... a trusted friend of mine then told me to watch out for coinabul as the guy running it is a sly piece of work and skimps on anything and he was not surprised by my situation...

btw it took like 2 months for the guy to even send the bars in the first place.... if he ever did...

Have you tried contacting us?

Yes i contacted you initially when the item was returned to sender... your response was that you would look into it once the bars were returned.. i sent emails about 1-2 months ago asking if anything had been recieved and if i could get a refund... no replies i can send again if u need to look up tracking info and order numbers etc?

ty for replying in here

I'm not sure who you are, so please send again. I'll figure out what happened!

Thanks,
-Jon

Hi jon just sent an email to contact@coinabul.com, I await your response

[Coinabul]

yeah just a warning I never got my 2 bars of silver from coinabul some 6 months ago, or a refund on my 8btc paid... why ?? because the guy never paid customs and apparently the bars were returned to sender, but coinabul never repaid me the BTC or declared they recieved the bars back... a trusted friend of mine then told me to watch out for coinabul as the guy running it is a sly piece of work and skimps on anything and he was not surprised by my situation...

btw it took like 2 months for the guy to even send the bars in the first place.... if he ever did...

Have you tried contacting us?

Yes i contacted you initially when the item was returned to sender... your response was that you would look into it once the bars were returned.. i sent emails about 1-2 months ago asking if anything had been recieved and if i could get a refund... no replies i can send again if u need to look up tracking info and order numbers etc?

ty for replying in here

I'm not sure who you are, so please send again. I'll figure out what happened!

Thanks,
-Jon

Hi jon just sent an email to contact@coinabul.com, I await your response

Can you send it to jon [at] coinabul.com. Contact emails do not always go to me.

[FuzzyBear]

yeah just a warning I never got my 2 bars of silver from coinabul some 6 months ago, or a refund on my 8btc paid... why ?? because the guy never paid customs and apparently the bars were returned to sender, but coinabul never repaid me the BTC or declared they recieved the bars back... a trusted friend of mine then told me to watch out for coinabul as the guy running it is a sly piece of work and skimps on anything and he was not surprised by my situation...

btw it took like 2 months for the guy to even send the bars in the first place.... if he ever did...

Have you tried contacting us?

Yes i contacted you initially when the item was returned to sender... your response was that you would look into it once the bars were returned.. i sent emails about 1-2 months ago asking if anything had been recieved and if i could get a refund... no replies i can send again if u need to look up tracking info and order numbers etc?

ty for replying in here

I'm not sure who you are, so please send again. I'll figure out what happened!

Thanks,
-Jon

Hi jon just sent an email to contact@coinabul.com, I await your response

Can you send it to jon [at] coinabul.com. Contact emails do not always go to me.

Can do just sent

[shiftybugger]

We filed a claim with the insurance company but they refused the claim. It is not our fault, and we cannot be possibly expected to act as a fallback insurance company, we'd be bankrupt after a couple incidents.

Under Australian consumer law you would be legally obliged to act as a fallback. Your insurance company insures you, not me. So, I certainly CAN expect it.

Jay offered to pay you back out of his pocket, but apparently you rubbed him the wrong way after "harassing them via IRC." At no point did he say you were getting any money back, he said he would probably pay you back, out of his own pocket, because he felt bad about the situation. Company policy dictates that we can't do that. We can't afford to provide that privilege to all customers that have claims that get denied.

I rubbed him the wrong way? I was never anything but polite. Communication was never initiated by anyone but me. Please remember that this has been going on for over 7 months. Excuse me if I was persistent.

That he had the gall to act affronted when I am the one aggrieved speaks volumes about your business.

Jay offered to pay you back out of his pocket... At no point did he say you were getting any money back.

Pick one. You can't have both.

As for the tracking info: I can send you a PM with the tracking number if you would like for *proof*.

That would be nice, thank you. Please PM it.

you should be complaining to the insurance company, not us.

Why? I'm not their customer, Coinabul is.

Furthermore, here is a timeline of events!

Apologies if my dates were off. One of the downfalls of not receiving email is that I have no record on which to fall back. I suspect that is one of the benefits for the other side of only interacting via IRC.