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Author Topic: Bitstarz Removes 3.45 Btc Balance According to Breaking Bonus Terms  (Read 10574 times)
laughinglion
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February 24, 2017, 11:42:19 AM
 #221

Similar issue I just got robbed for at bitstarz.

My ordeal is as such.

No bonuses accepted or activated.

I deposit 0.2 btc, play slots and lose it.
I deposit 0.1 btc, play slots and lose it.
I decide one last time, deposit just under 0.1 BTC for some netent slots so into the eur account and receive 100.5eur. When I made this deposit it took me to fill in details which it did not do for btc deposit before so I just filled in random details thinking it would not matter.

I proceed to play when piggs fly netent slot, I finally get to run good and end up just over 1000euro.

So I proceed to try withdraw, I am asked to provide my ID and utility bill (wtf, I thought this is anonymous casino site that dont require such things since I am only depositing/withdrawing btc)

I then inform then, I did not know the account page mattered because I was looking for casino that does not require details when dealing with btc but if it does I am willing to provide ID and utility bill but they would then have to update my account details to reflect my real details.

Chris at support then email me telling me I broke rules filling in fake details (it is absolutely obvious I just pressed random letters and was not a clear attempt to enter fake details, everthing was entered 12343 etc.) and that they will remove my winnings and credit back my last deposit.

What the fuck ? First off, I did not gain an advantage, when I found out about my details issue I informed them to correct it, my ID and utility is completely valid. They are simply looking for a way to weasel out of paying me the 1000euro balance and at the same time they are stealing my first 2 deposits by just allowing me to withdraw my third deposit.

How does that make any sense, please dont ever deal with this site. If they go out of their way to weasel out of paying such a relatively small win and also steal my first 2 deposits, I cant imagine what they will do to anyone winning more than that.

Chris at bitstarz, I will continue to make people aware of your practices and zero valid reason to void my winnings and also steal my first 2 deposits.

I am telling you now publicly in case you read this, I will not stop, the internet will get daily details about how you stole from me until you return my full valid winnings that I won fair and square. Failure to do so will hopefully get your clear scam and theft exposed day in and day out.

Chris at bitstarz, my next step is to open google campaigns to make search engine properly aware of your practices.

If you decide to steal from me, be prepared to lose business long term.

You tried to fuck with the wrong guy.
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March 08, 2017, 08:58:55 PM
 #222

They implemented update today which will prevent players to bet more than their limit, at least something.

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March 08, 2017, 09:54:47 PM
 #223

If you have a limit on these games why are they allowed to bet past the limit in the first place? The gesture is nice to give a bonus but to put limits on and allow to player to go past those limits than say ohh sorry you broke the rules is a joke.


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March 08, 2017, 11:35:31 PM
 #224

They implemented update today which will prevent players to bet more than their limit, at least something.

This is very good news.  Is it exclusively a Bitstarz thing or all across softswiss platforms?

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March 09, 2017, 07:43:22 AM
 #225

They implemented update today which will prevent players to bet more than their limit, at least something.

This is very good news.  Is it exclusively a Bitstarz thing or all across softswiss platforms?

Maybe only exclusively by Bitstarz, they really need to set the limit to disallow people to play above the limit, but they didn't make the solution, therefore always such complaints.
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March 10, 2017, 03:38:54 PM
 #226

So they claim that they had acted wrong, now they implement new system. They should pay back my stolen btcs.

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Yaryar1078
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July 05, 2017, 11:30:30 PM
Last edit: July 06, 2017, 12:26:40 AM by Yaryar1078
 #227

I was robbed at bitstarz too!

I've made around 20 deposits for a total of around 1btc over the past 2 weeks and lost it all, until yesterday when I was up to .85 bitcoins.

When I went to withdraw I was notified that my account was being closed due to having a 2nd account. I'll admit, I opened a second account to bypass the cooling off period (which has already expired).

I never used the bonus system on this account, as a matter of fact, bitstarz must know that I opened a 2nd account because a bonus wasn't automatically added. Bitstarz has basically stolen 1btc in deposits and .85 I had in my account.

Keep in mind, if you are in the US, it's in their TOC that you're not allowed. If you win too big, please be aware that they WILL confiscate your winnings if you win.
 

Here's a post I made on Reddit with the chat and their responses.

Bitstarz asking for passport and utility when only played with bitcoin https://www.reddit.com/r/BitcoinGambling/comments/6ijkls/bitstarz_asking_for_passport_and_utility_when/

Please be careful at Bitstarz as they have no problem stealing money from you. Your money is not safe there. Go to fortunejack.


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July 06, 2017, 01:21:13 AM
Last edit: July 06, 2017, 01:38:25 AM by Yaryar1078
 #228

I knew it for a long time Bitstarz are scammers just yesterday they stole me 0.08 btc, i will not put more details but "mike" the hero supporter know about it.

Hi there,

I'd like to throw some light on this situation as I think that when someone uses the word "scammer" I always appreciate
it's being presented with some kind of evidence too. We all want a fair gaming situation here and it's important that if
there are any experienced issues, this should be presented in the open with a fair argument so we can work it out as
civilized people.

In your case (if I recall correctly) you were playing rounds to a total of 0.08 BTC and the your got disconnected for some
reason, and the came to talk to us on the live chat claiming you got disconnected and now the slot "forgot your 0.08 BTC
you put in" and you had to start all over. So, let's kill a myth right here, it has absolutely nothing to do with the progress
of your continued playing unless there's a progress feature in the game such as in Immortal Romance where you collect
achievements and whatnot. I do apologize for the disconnection however as I know it's quite frustrating when you're
in the middle of something.

Also, the argument that we sat there and waited for you and disconnected you on purpose, I'm sorry mate but that's not
the case either.

I'm happy to answer any questions any of you have, but I think it's fair for both of us, player and operator that we play with
open cards (pun intended for sure) before we throw out words as liars and scammers. Let's keep this friendly and to the point.

Regards,

Mike

Hi Mike, Can you explain why you took my bitcoin though you allowed me to deposit thousands of dollars and only stop me when I tried to withdraw?

Can you explain why you asked for ID and utility bill when I only played with bitcoin?

Can you also explain why I wasn't credited a bonus on my 2nd account but still let me deposit?

Can you tell me bitstarz stance on US players?

Thank you in advance for being so transparent.
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July 06, 2017, 01:58:41 AM
 #229


is philippines allowed to play no deposit bonus??

Hi there,

Players from the Philippines are not able to play with the no deposit bonus I'm afraid,
but I'll make an exception for you. Just send me your username in a PM Smiley

Mike

This is exactly why you're such a scam site. "I'll make an exception for you"!!! Are you fucking serious! Hahaha. After everyone accuses you of a scam, you'll make an exception on a TOC?
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July 06, 2017, 02:28:05 AM
 #230


is philippines allowed to play no deposit bonus??

Hi there,

Players from the Philippines are not able to play with the no deposit bonus I'm afraid,
but I'll make an exception for you. Just send me your username in a PM Smiley

Mike

This is exactly why you're such a scam site. "I'll make an exception for you"!!! Are you fucking serious! Hahaha. After everyone accuses you of a scam, you'll make an exception on a TOC?
Wow what a nice exclusion there on which it do violate or changes its TOC in an instant for a certain player do request to avail the bonus. This act is really unfair for others which do have kind of restriction but now its very easy to say some words as long this site do get money on potential players. Very very suspicious on my part.^^ checking above they set new limits but they should arrange or resolve first pending issues.



.
.BIG WINNER!.
[15.00000000 BTC]


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Yaryar1078
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July 15, 2017, 02:40:28 AM
 #231

I've asked them to respond to this thread and the response was "someone else responds to those". If they'll lose good, honest customers for a few btc's, then good luck to Mike and Chris and beware to players. Your btc isn't safe.
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July 15, 2017, 09:48:59 AM
 #232

I've asked them to respond to this thread and the response was "someone else responds to those". If they'll lose good, honest customers for a few btc's, then good luck to Mike and Chris and beware to players. Your btc isn't safe.

This is bad, losing customers like this is one of the worst things a casino do.

Reliability and responsability comes in first place in a business, specially in Casinos, these sort of contempt by the owners / managers with loyal customers can and will kill the business into the long therm.
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July 15, 2017, 12:18:46 PM
 #233

We, community, are all know that this casino is full of scam. Be aware guys do not deposit bitstarz, stay away.

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July 16, 2017, 11:48:59 AM
 #234

I dont get the discussion about the maximum bet threshold...

I didnt play in this casino, I am just here to read, to learn..
The only thing I can think about is:
A player shouldnt be allowed (like it is not possible to PLACE the bet) to bet over the max...
If the house accept the bet, they can not (in my opionion) say: read the terms...
What the actual f**k.


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July 16, 2017, 01:32:21 PM
Last edit: July 18, 2017, 08:48:26 PM by Lucky7btc
 #235

I dont get the discussion about the maximum bet threshold...

I didnt play in this casino, I am just here to read, to learn..
The only thing I can think about is:
A player shouldnt be allowed (like it is not possible to PLACE the bet) to bet over the max...
If the house accept the bet, they can not (in my opionion) say: read the terms...
What the actual f**k.



Exactly...If a casino accepts a bet then its in order that they pay a bet. Mike at bitstarz has become so arrogant that it's not even funny. I haven't deposited there in a long long time...

Am I spamming? Report me!
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October 14, 2017, 01:50:30 PM
 #236

I think that this conflict is still not solved. Bitstarz has changed their customer relations employee from Mike to Olle.

He is trying to change bitstarz image here. However they have got many of their red trusts from this topic.

Olle should solve this issue too. Until then i dont mind to play in bitstarz.
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October 14, 2017, 01:55:53 PM
 #237

I was following this topic. I was really sorry for @worthyou. I was a big player on bitstarz but after this case i have not made any deposit there.

It is good to see that bitstarz and Olle try to do fair and admit their faults.

This problem should also be solved and bitstarz should pay 3.45 to player. It is really honorable to admit your past faults.
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October 14, 2017, 02:00:25 PM
 #238

3.45 btc is huge amount. It is like 20k usd at the moment. If bitstarz is a scam casino, it fully understandable that why they refuse to pay. If they are not, bitstarz should pay this player's balance fully back.

I think that player worthyou is %100 right here.
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October 16, 2017, 07:52:19 AM
 #239

3.45 btc is huge amount. It is like 20k usd at the moment. If bitstarz is a scam casino, it fully understandable that why they refuse to pay. If they are not, bitstarz should pay this player's balance fully back.

I think that player worthyou is %100 right here.

I do not think that they are going to pay them back again. Every site have their own terms and you should read them well before playing on their site. Although some site refuse to pay you back just because of making multiple account or may be just little thing issue. You will always called they scam right? So better for them to hold your amount and being called scam rather than pay it back and still get red trust, this is what I saw from their view

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October 16, 2017, 01:55:24 PM
 #240

3.45 btc is huge amount. It is like 20k usd at the moment. If bitstarz is a scam casino, it fully understandable that why they refuse to pay. If they are not, bitstarz should pay this player's balance fully back.

I think that player worthyou is %100 right here.

I do not think that they are going to pay them back again. Every site have their own terms and you should read them well before playing on their site. Although some site refuse to pay you back just because of making multiple account or may be just little thing issue. You will always called they scam right? So better for them to hold your amount and being called scam rather than pay it back and still get red trust, this is what I saw from their view

If you would read the other pages, you would know that this has been sorted(not by bitstarz but by someone else).

https://bitcointalk.org/index.php?topic=1454521.msg14745743#msg14745743


just a little more to go. . .
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