Bitstarz Removes 3.45 Btc Balance According to Breaking Bonus Terms

[joksim299]

Nope. They already have these 2 conditions. But it's still sketchy.

Let's see what happens... hopefully you will get the money

Its rare someone who steal money to give them back

Their (small) reputation is at stake.

He will not get win...

You acknowledge that Bitstarz.com shall be the final decision-maker of whether you have violated Bitstarz.com’s rules, terms or conditions in a manner that results in your suspension or permanent barring from participation in our site.

LIMITATION OF LIABILITY T&C 

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[FruitsBasket]

Hi again,

Just to make this clear, this is a standard term for betting with bonus and can be found at almost every
casino, including Betchain, stated here.

Here are you saying that the max bet is 0.05btc.

Wow that's sketchy as hell. I understand their part of it (betting over 2mBTC) but to remove the entire balance makes no sense at all. I'm eagerly awaiting to hear what happens here.

Hi there,

It's 25 mBTC just making that clear.

Mike

And here u say the max bet is 0.025btc.

[BoXXoB]

Hi again,

Just to make this clear, this is a standard term for betting with bonus and can be found at almost every
casino, including Betchain, stated here.

Here are you saying that the max bet is 0.05btc.

Wow that's sketchy as hell. I understand their part of it (betting over 2mBTC) but to remove the entire balance makes no sense at all. I'm eagerly awaiting to hear what happens here.

Hi there,

It's 25 mBTC just making that clear.

Mike

And here u say the max bet is 0.025btc.

It's an example from another site

[Dogedigital]

Any follow up?

[rambeazle]

Here is the story:

I am a big player of bitstarz. I deposit big, bet bigger. Last week i lost 2.54 btc. They credited my account with 0.25 btc loyalty/cashback bonus.

Then i started to play. I played one slot with 0.024 btc. I hit about 2btc win. Then i lowered my bet to 0.012 btc. I get bored, then i played with 0.03 and 0.06 btc. Most of my winnings come from my first 0.024 btc bets.

Then i finished bonus rollover. Requested a 3.45 btc withdraw. They cancelled it and they removed my entire balance. Their claim is " You broke our rules by betting over 0.025 btc ".

I respect their rules. I did not know that rule. However while most of my winnings comes from 0.024 btc bet, they remove whole balance.

I feel scammed. They could remove my bets over 25mbtc (both wins and loses comes from that bets) then remains my balance with comes from 0.025 below bets. Then i could go on to rollever bonus amount.

My advise is that do not play on bitstarz. They can easily remove your balance for any reason as i lose 3.45 btc.

Hi there,

First of all I'm sorry we had to do this but I believe many players here on this forum are well aware of the
max betting with bonuses and stay below the stated limit in the casino's terms and conditions. It's quite
common practice on online casinos.

This was also a free bonus we threw your way and gave you the loyalty bonus back to give you another
shot at winnings, which we believed was a decent gesture in all this. We as a casino has obligations
but as the same time you have an obligation as a player to follow the rules, and we are sorry they
were not followed this time which resulted in this confiscation.

It was not a case of a one time over the limit thing, I unfortunately counted over 50 bets which were over the limit.
If there was a case of a one-off thing, we would have looked the other way most likely, but it was not the case this time.

If the OP or any of the other players here have any questions regarding this, I'm here to answer.

Hope everyone has a great weekend,

Mike

Wow mike, nice scame you are running there. I would not recommend anyone plays at bitstars anymore

[worthyou]

Nothing has changed. Despite having 2 different "conflicting" terms, this site still refusing to pay back my winnings.

They lose 1 customer. I hope in this forum who read this topic, will not deposit more there.

In conclusion, i want to end my message with this quote:

Under UK consumer law (based on an EU directive), where two different terms are in conflict, the one that is deemed to apply is the one most advantageous to the consumer, not the company.

[bitstars.net]

Nothing has changed. Despite having 2 different "conflicting" terms, this site still refusing to pay back my winnings.

They lose 1 customer. I hope in this forum who read this topic, will not deposit more there.

In conclusion, i want to end my message with this quote:

Under UK consumer law (based on an EU directive), where two different terms are in conflict, the one that is deemed to apply is the one most advantageous to the consumer, not the company.

Hi there,

Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met.

Kind Regards,

Mike

[RHavar]

I really don't like to make enemies, but I've left negative trust based on this.

I don't see how bitstars.net is able to justify taking the users money for betting too big when:
*  it's clear he wasn't advantage gambling
*  didn't derive his money from "disallowed bets"
*  the system never stopped him
*  and rule violation that bitstars.net screenshoted saying the max allowable bet is 0.025 btc isn't even on the website as of now! ( https://web.archive.org/web/20160502231900/https://www.bitstarz.com/terms )


I will happily remove if I'm mistaken or missing something

[worthyou]

It is strange to trace that while most of the users justify me, bitstarz not. They are highly deserve this negative trust, as they had removed the player balance while they have 2 different "conflicting" terms.

[bitbaby]

Based on the terms about the bonus, yes you broke the rules. Once you broke the rules means you did not deserve to win anything IMHO.
And if you said that they just need to removed your winning and lossing from the over 0.025 bets, it is not fair for them because rules is still rules. If they removed your all your bets above 0.025 means that you did not meet the wagering requirement yet, it will be a double work for the admin because they need to re calculate your wagering.
Be careful next time and read all terms before doing something on any casinos.

Just my opinion.

Where is this rule stated, that the max bet for bonus is 25 mBTC? I can't seem to find it here: https://web.archive.org/web/20160502231900/https://www.bitstarz.com/terms
If it is stated anywhere then they're not completely at fault, because according to them:

It was not a case of a one time over the limit thing, I unfortunately counted over 50 bets which were over the limit.

Which would mean that OP after hitting big on one bet, made 50 bets which were over the limit to complete their wagering requirement quickly.

A solution would be to remove all those bets which were over the limit and let the OP complete the wagering requirement again and let them withdraw the bonus which is then remaining in the account. Don't think Bitstarz should have any problems with that.
PS: My advice to Bitstars is, either don't give away such big bonuses as free bets with so many T&Cs which are hard to follow for anyone, make sure that the user reads the terms before playing with bonus(es) by having them confirm that they understood the rules ([✓]I confirm that I have read and understand the rules) or make sure that these rules are applied technologically on the site which would restrict them from going overboard. OR just give free bonuses like Primedice does, which are without any rules, either play or withdraw is up-to player's discretion.

[bitstars.net]

Based on the terms about the bonus, yes you broke the rules. Once you broke the rules means you did not deserve to win anything IMHO.
And if you said that they just need to removed your winning and lossing from the over 0.025 bets, it is not fair for them because rules is still rules. If they removed your all your bets above 0.025 means that you did not meet the wagering requirement yet, it will be a double work for the admin because they need to re calculate your wagering.
Be careful next time and read all terms before doing something on any casinos.

Just my opinion.

Where is this rule stated, that the max bet for bonus is 25 mBTC? I can't seem to find it here: https://web.archive.org/web/20160502231900/https://www.bitstarz.com/terms
If it is stated anywhere then they're not completely at fault, because according to them:

It was not a case of a one time over the limit thing, I unfortunately counted over 50 bets which were over the limit.

Which would mean that OP after hitting big on one bet, made 50 bets which were over the limit to complete their wagering requirement quickly.

A solution would be to remove all those bets which were over the limit and let the OP complete the wagering requirement again and let them withdraw the bonus which is then remaining in the account. Don't think Bitstarz should have any problems with that.
PS: My advice to Bitstars is, either don't give away such big bonuses as free bets with so many T&Cs which are hard to follow for anyone, make sure that the user reads the terms before playing with bonus(es) by having them confirm that they understood the rules ([✓]I confirm that I have read and understand the rules) or make sure that these rules are applied technologically on the site which would restrict them from going overboard. OR just give free bonuses like Primedice does, which are without any rules, either play or withdraw is up-to player's discretion.

Hi there,

https://www.bitstarz.com/bonus-terms-and-conditions

There you go.

Kind Regards,

Mike

[hopenotlate]

I really don't like to make enemies, but I've left negative trust based on this.

I don't see how bitstars.net is able to justify taking the users money for betting too big when:
*  it's clear he wasn't advantage gambling
*  didn't derive his money from "disallowed bets"
*  the system never stopped him
*  and rule violation that bitstars.net screenshoted saying the max allowable bet is 0.025 btc isn't even on the website as of now! ( https://web.archive.org/web/20160502231900/https://www.bitstarz.com/terms )


I will happily remove if I'm mistaken or missing something

Agree on the whole Rhavar line but what piss me most is the bolded part: I mean, come on, your system allow players to place bets for which they may have their funds removed !!!!


I would call this behaviour unloyal/unfair .

Why don't you prevent players from finding themselves in wrong situations?

*Someone* could think that the purposes of letting players to make such bets is to keep their money if those betr will be losing ones and to confiscatre their funds if those bets turn winning.   

[RHavar]

Agree on the whole Rhavar line but what piss me most is the bolded part: I mean, come on, your system allow players to place bets for which they may have their funds removed !!!!

Yeah, it seems incredibly scummy. Searching the forums, it seems they've used this trick multiple times before, once to avoid paying out 20 BTC as well:
https://bitcointalk.org/index.php?topic=651730.msg14194712#msg14194712

And funnily enough, even when looking for the conditions I was unable to find it. It's hidden in the fine print of a completely different page. No one in their right mind would assume making a bet that is allowable by the UI is a punishable offense to the tune of your entire balance.

It hard to see it this as anything but a predatory and scammy way to avoid paying winners (if you lose with large bets, they seem to have no problems taking your money).

[joksim299]

They do not show T&C for particular bonus before you activate it!
This is just dishonest rule to take user funds

[BoXXoB]

Losing reputation and players for measly 3 BTC. WAY TO GO!

[Dogedigital]

Losing reputation and players for measly 3 BTC. WAY TO GO!

According to the link Ryan posted, they pulled this stunt to confiscate 20BTC as well. 

That more than warrants negative feedback imo.

[joksim299]

Losing reputation and players for measly 3 BTC. WAY TO GO!

I do not know how they managed to get 9.13 mark (#4 OF 1085 CASINOS) on AskGamblers

[BoXXoB]

Losing reputation and players for measly 3 BTC. WAY TO GO!

I do not know how they managed to get 9.13 mark (#4 OF 1085 CASINOS) on AskGamblers

Bunch of clowns

[xCacheMoney]

Losing reputation and players for measly 3 BTC. WAY TO GO!

I do not know how they managed to get 9.13 mark (#4 OF 1085 CASINOS) on AskGamblers

Bunch of clowns

I love this smear campaign. Truly the world's best catch-22 situation.

Either they will break their law to pay him the 3.45BTC, a huge sum, or they don't, and this viral thread will completely annihilate players and revenue.
huehuehue evil little @worthyou.

Excellent bait. Hats off to you.

[BetKing.io]

Hi worthyou,

As a casino owner who has always made it top priority to provide a trusted and safe place for players to play I am tired of seeing players get screwed over time and time again by other Bitcoin casinos.

In future I would recommend you play only on provably fair sites that have a solid reputation, proven to be trustworthy and no history of withdrawal issues.

There are a few you have been suggested in this thread already and obviously I suggest https://betking.io where we have the highest betting limits, instant withdrawals and proof of funds so you know you will be paid if you win.

I would like to offer you some consolation by sending you 3.45 Bitcoin that you had taken from you unfairly by Bitstarz.

You can either pm me a Bitcoin address or a https://betking.io user id and I can tip it to you on the site. No obligation to play, instant withdrawal if you like.

All the best