Bitstarz Removes 3.45 Btc Balance According to Breaking Bonus Terms

[worthyou]

Here is the story:

I am a big player of bitstarz. I deposit big, bet bigger. Last week i lost 2.54 btc. They credited my account with 0.25 btc loyalty/cashback bonus.

Then i started to play. I played one slot with 0.024 btc. I hit about 2btc win. Then i lowered my bet to 0.012 btc. I get bored, then i played with 0.03 and 0.06 btc. Most of my winnings come from my first 0.024 btc bets.

Then i finished bonus rollover. Requested a 3.45 btc withdraw. They cancelled it and they removed my entire balance. Their claim is " You broke our rules by betting over 0.025 btc ".

I respect their rules. I did not know that rule. However while most of my winnings comes from 0.024 btc bet, they remove whole balance.

I feel scammed. They could remove my bets over 25mbtc (both wins and loses comes from that bets) then remains my balance with comes from 0.025 below bets. Then i could go on to rollever bonus amount.

My advise is that do not play on bitstarz. They can easily remove your balance for any reason as i lose 3.45 btc.

edit: They are breaking their own terms and conditions. Here is the proof:



According the their terms and conditions page:

Should the Casino become aware of any user who has accepted the bonus or a promotion with sole purpose of creating a positive expected value on bonus return by using known practices aimed at securing a cash out of said bonus or at any way try to take advantage of bonuses received by BitStarz, then BitStarz will enforce immediate confiscation of winnings and closure of the account with the right to withhold any further withdrawals. An example of advantage play would be delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.

Bonus was 0.25btc 30% of that is 0.075. 50 bets of 0.06 would not therefore be in breach of the terms.

[1714778972]

1714778972

[1714778972]

1714778972

[mixan]

Been hearing bad things about big bitcoin casinos lately. First mbit not allowing withdraws from an account after depositing so much money and now this. These are the two that I have frequently used but not anymore after hearing about these things.

[carlison]

That s really bad to hear this removal.

I think solution should be like @OP stated. Remove player's all winnings and loses that gained from 25 above mbtc. Keep player balance with the bets below 25 btc.

I will not deposit again to bitstarz while they are acting like scamer.

[bitstars.net]

Here is the story:

I am a big player of bitstarz. I deposit big, bet bigger. Last week i lost 2.54 btc. They credited my account with 0.25 btc loyalty/cashback bonus.

Then i started to play. I played one slot with 0.024 btc. I hit about 2btc win. Then i lowered my bet to 0.012 btc. I get bored, then i played with 0.03 and 0.06 btc. Most of my winnings come from my first 0.024 btc bets.

Then i finished bonus rollover. Requested a 3.45 btc withdraw. They cancelled it and they removed my entire balance. Their claim is " You broke our rules by betting over 0.025 btc ".

I respect their rules. I did not know that rule. However while most of my winnings comes from 0.024 btc bet, they remove whole balance.

I feel scammed. They could remove my bets over 25mbtc (both wins and loses comes from that bets) then remains my balance with comes from 0.025 below bets. Then i could go on to rollever bonus amount.

My advise is that do not play on bitstarz. They can easily remove your balance for any reason as i lose 3.45 btc.

Hi there,

First of all I'm sorry we had to do this but I believe many players here on this forum are well aware of the
max betting with bonuses and stay below the stated limit in the casino's terms and conditions. It's quite
common practice on online casinos.

This was also a free bonus we threw your way and gave you the loyalty bonus back to give you another
shot at winnings, which we believed was a decent gesture in all this. We as a casino has obligations
but as the same time you have an obligation as a player to follow the rules, and we are sorry they
were not followed this time which resulted in this confiscation.

It was not a case of a one time over the limit thing, I unfortunately counted over 50 bets which were over the limit.
If there was a case of a one-off thing, we would have looked the other way most likely, but it was not the case this time.

If the OP or any of the other players here have any questions regarding this, I'm here to answer.

Hope everyone has a great weekend,

Mike

[panjul07]

Based on the terms about the bonus, yes you broke the rules. Once you broke the rules means you did not deserve to win anything IMHO.
And if you said that they just need to removed your winning and lossing from the over 0.025 bets, it is not fair for them because rules is still rules. If they removed your all your bets above 0.025 means that you did not meet the wagering requirement yet, it will be a double work for the admin because they need to re calculate your wagering.
Be careful next time and read all terms before doing something on any casinos.

Just my opinion.

[Kozan]

I knew it for a long time Bitstarz are scammers just yesterday they stole me 0.08 btc, i will not put more details but "mike" the hero supporter know about it.

[bitstars.net]

I knew it for a long time Bitstarz are scammers just yesterday they stole me 0.08 btc, i will not put more details but "mike" the hero supporter know about it.

Hi there,

I'm sorry to hear about that you feel that you've been unfairly treated but I'm sure there is a logical explanation
to what happened and it can be resolved. Also, it would be fantastic if you could provide me with more information
in a PM?

I'm sure it's just a misunderstanding somewhere.

Regards,

BitStarz

[socks435]

I knew it for a long time Bitstarz are scammers just yesterday they stole me 0.08 btc, i will not put more details but "mike" the hero supporter know about it.

If thats the case better to stay away from that site and i think better to announce it into scam accusation before someone else are depositing in that site... also to prevent newbie to join in that site..

[bitstars.net]

I knew it for a long time Bitstarz are scammers just yesterday they stole me 0.08 btc, i will not put more details but "mike" the hero supporter know about it.

Hi there,

I'd like to throw some light on this situation as I think that when someone uses the word "scammer" I always appreciate
it's being presented with some kind of evidence too. We all want a fair gaming situation here and it's important that if
there are any experienced issues, this should be presented in the open with a fair argument so we can work it out as
civilized people.

In your case (if I recall correctly) you were playing rounds to a total of 0.08 BTC and the your got disconnected for some
reason, and the came to talk to us on the live chat claiming you got disconnected and now the slot "forgot your 0.08 BTC
you put in" and you had to start all over. So, let's kill a myth right here, it has absolutely nothing to do with the progress
of your continued playing unless there's a progress feature in the game such as in Immortal Romance where you collect
achievements and whatnot. I do apologize for the disconnection however as I know it's quite frustrating when you're
in the middle of something.

Also, the argument that we sat there and waited for you and disconnected you on purpose, I'm sorry mate but that's not
the case either.

I'm happy to answer any questions any of you have, but I think it's fair for both of us, player and operator that we play with
open cards (pun intended for sure) before we throw out words as liars and scammers. Let's keep this friendly and to the point.

Regards,

Mike

[worthyou]

Please stay in the topic. Our subject is removing 3.45 btc balance and confiscate winnings.

[bitstars.net]

Please stay in the topic. Our subject is removing 3.45 btc balance and confiscate winnings.

Hi worthyou,

Again, I'm sorry about having to confiscate but you violated the terms and conditions on 50 separate bets,
and any other casino would have done the exact same thing. Again, if it was one or two times, I would
look the other way for sure, but you didn't leave me much of a choice.

You also have responsibilities as a player to follow the rules of the site, but when they are breached
multiple times, I have to follow protocol. I'm not getting a thrill out of doing it, believe me, but it's important
that the rules are the same for all players and that everyone is treated equally.

Mike

[worthyou]

You know me. I am not a typical bonus hunter or etc. I am a depositor. A big depositor. I have no thought while i break this rule. Simply i didn't know that. As my gambling habit i generally bet big amount, as you know very well.

While you can re-calculate my bets against rules, you are not doing this. I have no idea while i am betting high. Moreover, i won most of this amount from 0.024btc bets which is accepted by rules.

You could do a 1 time exception, however you did not. Paying 3.45 btc make you furious, you immediately remove my balance. We could make a dea by removing my higher bets and re-calculate my wagerin. I could go on to wagering again.

There is no "good will" on the decision of not paying 3.45 btc.

[carlison]

What a shame for a casino. They confiscate  player winnings. They generate new rules. I think they do not have even 3.45 btc. Please stay away from this scammer casino.

[kenzie95]

Lol bitstars you know this guy is a honest player and he didnt use that bonus in order to do something illegal. He was just playing and he would probably bet big again if u didn't remove his bonus cause he simply didn't know that rule. I don't know why are u acting so bad if u could just reverse these 50 plays from his balance and give him remaining. I'm the first but surely not the last one that will not join ur site but spread that u're simply a scammer.

[bitstars.net]

You know me. I am not a typical bonus hunter or etc. I am a depositor. A big depositor. I have no thought while i break this rule. Simply i didn't know that. As my gambling habit i generally bet big amount, as you know very well.

While you can re-calculate my bets against rules, you are not doing this. I have no idea while i am betting high. Moreover, i won most of this amount from 0.024btc bets which is accepted by rules.

You could do a 1 time exception, however you did not. Paying 3.45 btc make you furious, you immediately remove my balance. We could make a dea by removing my higher bets and re-calculate my wagerin. I could go on to wagering again.

There is no "good will" on the decision of not paying 3.45 btc.

Hi again,

Big player or small player makes a difference in the amount of perks you get in the casino, which I think all casino players think are fair,
you basically get rewards according what you put in. But rules are the same for every player in the casino.

In all this, we did give you the loyalty bonus back after confiscating, giving you a third chance in the casino to play according to the bonus rules and
the first bet you did was 10x over the limit again with the new bonus we gave you.

You have an obligation to follow the rules in the casino and on this occasion you did not mate and unfortunately had to pay the consequences for it,
it's not like randomly decided to deduct money from your account because we felt like it.

If you play at BitStarz or some other casino in the future I kindly advice you to read through the terms and conditions
and utilize the customer support to make sure this doesn't happen again.

I wish you all the best in your future gambling,

Mike

[bitstars.net]

What a shame for a casino. They confiscate  player winnings. They generate new rules. I think they do not have even 3.45 btc. Please stay away from this scammer casino.

Hi there,

This rule is one of the most common bonus terms out there and has been there since
the launch of BitStarz, but you are of course free to play at any casino out there.

Best of luck!

Mike

[bitstars.net]

Lol bitstars you know this guy is a honest player and he didnt use that bonus in order to do something illegal. He was just playing and he would probably bet big again if u didn't remove his bonus cause he simply didn't know that rule. I don't know why are u acting so bad if u could just reverse these 50 plays from his balance and give him remaining. I'm the first but surely not the last one that will not join ur site but spread that u're simply a scammer.

Hi there,

He might have known about the rule or not, but it's still an obligation to read through the terms and conditions
of the bonus prior to playing, there are not many actually and they're very much standard rules like you would
find anywhere else.

You can claim anything on the internet and spread any information, but my definition of a scam would not be
to discipline a playing breaking a clear rule. But you are free to make up your own mind about that one

Mike

[joksim299]

You should never trust a licensed bitcoin casino such as BitStarz, mBit Casino, Bitcasino.io and other from SoftSwiss, CoinProfit familly.
They will always find a way to not pay the winners.
Play only on trusted sites without senseless terms such as Rollin, PrimeDice , if you are a fan of classic casino games then play at Coin Royale and Bustabit

[worthyou]

They are breaking their own terms and conditions rules. Here it is:



Bonus was 0.25btc 30% of that is 0.075. 50 bets of 0.06 would not therefore be in breach of the terms.

Everything is so clear. However they are still confiscate  my bitcoin.

[bitstars.net]

They are breaking their own terms and conditions rules. Here it is:

Bonus was 0.25btc 30% of that is 0.075. 50 bets of 0.06 would not therefore be in breach of the terms.

Everything is so clear. However they are still confiscate  my bitcoin.

Hi there,

Here you go.




Mike