Poloniex Account Hacked (Account Locked) [Resolved]

[MataKhobRazi]

Someone from Russia (apparently) has found a way to steal the password of my poloniex account. Fortunately, I received an email from poloniex saying that an unknown address IP accessed my account and it suggested me to freeze it.

So I froze my account and then I opened a support ticket for that problem. Some minutes later a member ot the staff announced me that he will send me a new password to connect to my account but only after I "protected my email address with 2FA security". I responded just six minutes later that my gmail address was ok.

But the staff didn't send me the new password. It makes almost two days now and they are not answering to my questions for 1 day now. I wanted to sell some altcoins earlier, but with that problem I lost about 300$ because the alt I wanted to sell went down during this time...

Did you have similar problems with poloniex ? Is it normal that they are taking so much time for this ? Someone hacked my account, they should be a little bit more reactiv for theses kind of circumstances...

[mrcash02]

This happened with me because I signed up on many sites with the same password. Used the same password for faucets, exchanges, PTCs, e-mail...
Luckly I changed the e-mail password fast and the hacker didn't steal it, so I freezed my Poloniex account (the hacker didn't change my password there on the exchange).

So I logged there later and changed my Poloniex password by myself, never had any problem after that. But now I use one password for each different site.

[crazyivan]

This happened with me because I signed up on many sites with the same password. Used the same password for faucets, exchanges, PTCs, e-mail...
Luckly I changed the e-mail password fast and the hacker didn't steal it, so I freezed my Poloniex account (the hacker didn't change my password there on the exchange).

So I logged there later and changed my Poloniex password by myself, never had any problem after that. But now I use one password for each different site.

The same password for lots of websites?? Wtf? Why? Are you 90 and cant remember 5 passwords?

[mrcash02]

This happened with me because I signed up on many sites with the same password. Used the same password for faucets, exchanges, PTCs, e-mail...
Luckly I changed the e-mail password fast and the hacker didn't steal it, so I freezed my Poloniex account (the hacker didn't change my password there on the exchange).

So I logged there later and changed my Poloniex password by myself, never had any problem after that. But now I use one password for each different site.

The same password for lots of websites?? Wtf? Why? Are you 90 and cant remember 5 passwords?

I just didn't think about the risk. I didn't think anyone would steal my password.

Now I need to write all passwords on a notebook, because there is a lot.

[Hausi]

This happened with me because I signed up on many sites with the same password. Used the same password for faucets, exchanges, PTCs, e-mail...
Luckly I changed the e-mail password fast and the hacker didn't steal it, so I freezed my Poloniex account (the hacker didn't change my password there on the exchange).

So I logged there later and changed my Poloniex password by myself, never had any problem after that. But now I use one password for each different site.

please use some service for you passwords. like lastpass for example.
Creates passwords in your choosen settings, stores them safe and can also autofill and login to 99% of all websites.
also tells you, if you use the same pass on other sides 

[mobnepal]

Sorry for your loss, but i hope poloneix support will send you email within this week. It is always advisable not to use same password everywhere as in some website login / registration form the password you enter aren't hashed before saving to site database so they can be viewed by the site owner and he may try login into different online accounts of yours with your given email and pass combination.

Use strong password, long one, unique one in the exchangers, wallets etc.

[MataKhobRazi]

Sorry for your loss, but i hope poloneix support will send you email within this week. It is always advisable not to use same password everywhere as in some website login / registration form the password you enter aren't hashed before saving to site database so they can be viewed by the site owner and he may try login into different online accounts of yours with your given email and pass combination.

Use strong password, long one, unique one in the exchangers, wallets etc.

Thanks for the answer. I always chose unique passwords for my email addresses and for every website account in which I have money. So no problem for this aspect.

I just regret the fact that the poloniex support is not reacting to my ticket as fast as I would have liked... It is really embarrassing to wait like that, especially during a time when the market is going crazy...  

[MataKhobRazi]

It makes almost 5 days now that they are not treating my problem. They just need to send me a new password... It should take max 2 days to do such an easy action, shouldn't it ? I have many btc blocked there...

[Avirunes]

The same thing happened with me but luckily i got saved as i only used to mine some altcoins like bytecoins and pretty much more and their value is less than 100 satoshis.  .. As you said in the main OP i also received a successfull login email from poloniex with Ip address from Russia. I will be providing more details with screenshot soon.

Though I am secured now as i have enabled 2FA

[TastyChillySauce00]

The same thing happened with me but luckily i got saved as i only used to mine some altcoins like bytecoins and pretty much more and their value is less than 100 satoshis.  .. As you said in the main OP i also received a successfull login email from poloniex with Ip address from Russia. I will be providing more details with screenshot soon.

Though I am secured now as i have enabled 2FA

thats remind me when i got bruteforced by someone in my poloniex account,a mail which contain a confirmation link always popping up in my email until i changed my password,i wonder where he got my email from but gratefully i have different password for every site

[sbtctalk]

Are you using the same password for other bitcoin sites?

[alyssa85]

The same thing happened with me but luckily i got saved as i only used to mine some altcoins like bytecoins and pretty much more and their value is less than 100 satoshis.  .. As you said in the main OP i also received a successfull login email from poloniex with Ip address from Russia. I will be providing more details with screenshot soon.

Though I am secured now as i have enabled 2FA

thats remind me when i got bruteforced by someone in my poloniex account,a mail which contain a confirmation link always popping up in my email until i changed my password,i wonder where he got my email from but gratefully i have different password for every site

If you used that email address on MtGox, Mintpal, Cryptsy or bitcointalk, then it  is on a list somewhere being traded. Your only protection is making your passwords completely different and 16 characters long.

[crazyivan]

It s not about his pass, I m sure he s fixed that. It s about Polo not reactivating his account. Any news?

[crairezx20]

This happened with me because I signed up on many sites with the same password. Used the same password for faucets, exchanges, PTCs, e-mail...
Luckly I changed the e-mail password fast and the hacker didn't steal it, so I freezed my Poloniex account (the hacker didn't change my password there on the exchange).

So I logged there later and changed my Poloniex password by myself, never had any problem after that. But now I use one password for each different site.

The same password for lots of websites?? Wtf? Why? Are you 90 and cant remember 5 passwords?

I just didn't think about the risk. I didn't think anyone would steal my password.

Now I need to write all passwords on a notebook, because there is a lot.

Sometimes it will happen that you can remember the password even you are always using it before. its a kind mental block..
But you can still save your password to a safe places like in your computer i just put my notepads password in my drive D..
Also just dont use the same password with your email.. i'm already experience hacking my account but his not successful to hack my account because i was register in unknown site using other password.. i was receive in my email someone from uk are trying to access my account in other site most of them in perfectmoney business partner they are tartgeting it because they can convert usd to bitcoin easily....

[MataKhobRazi]

It s not about his pass, I m sure he s fixed that. It s about Polo not reactivating his account. Any news?

No news... They are not responding. I really don't know what to do.

[sbtctalk]

Is this an isolated case of poloniex problem? Are they reliable in general?

[Dev_Sempak_coin]

you can trying at chat room, using your new account (similliar name) just to ask the mod for responds your ticket.

[MataKhobRazi]

you can trying at chat room, using your new account (similliar name) just to ask the mod for responds your ticket.

I just did that. The moderator told me that I have to open a support ticket. So I informed him that I already contacted the support team without having an answer for 4-5 days [soon 6 days]... But now even the moderator ignores me...

EDIT : I just saw an other person that was complaining in the trollbox about the fact that the support is not responding to him for weeks about a request to raise his withdrawal limit. The poloniex support seems to be very bad...

[Cyaren]

Never had any problems of that sort with Poloniex. I have used them for many trades and exchanges as well as loans, and they have always come through. They have one of the best reputations as well in the crypto world.

Probably just some unexpected delays on their end. Ask for compensation, and you might receive it. After all it's not really your fault for this long wait.

[TastyChillySauce00]

The same thing happened with me but luckily i got saved as i only used to mine some altcoins like bytecoins and pretty much more and their value is less than 100 satoshis.  .. As you said in the main OP i also received a successfull login email from poloniex with Ip address from Russia. I will be providing more details with screenshot soon.

Though I am secured now as i have enabled 2FA

thats remind me when i got bruteforced by someone in my poloniex account,a mail which contain a confirmation link always popping up in my email until i changed my password,i wonder where he got my email from but gratefully i have different password for every site

If you used that email address on MtGox, Mintpal, Cryptsy or bitcointalk, then it  is on a list somewhere being traded. Your only protection is making your passwords completely different and 16 characters long.

but sometimes i'm thinking when the hacker dumping a website and my data was there,even ultra hard password is useless because they simply know it from the database nor bruteforce,maybe 2 factor authentication is the safest one