blockchain - lost 2 factor authentification

[n0rupp]

Hi. I made two wallets friday, put two factor authentification on and saturday my phone was stolen.
I did'nt make any backup, paperwallet or anything yet.
I filled the form about deactivating 2 factor authentification, so far i got declined on one of them.

I think the blockchain support is extremely slow. I find it strange why they decline, why have this function then?

I'm a bit confused on how to get access to my wallets again, any advise?
Thanks

[1715293090]

1715293090

[1715293090]

1715293090

[piuk]

I think the blockchain support is extremely slow. I find it strange why they decline, why have this function then?

Likely because of either you did not click confirm link in the two factor reset request email or a the correct secret phrase was not provided.

Please PM me your wallet details and I will check.

[aznmonky]

I think the blockchain support is extremely slow. I find it strange why they decline, why have this function then?

Likely because of either you did not click confirm link in the two factor reset request email or a the correct secret phrase was not provided.

Please PM me your wallet details and I will check.

i hate to bump a old topic but i also lost my information for my account, i been trying to contact support for a week and i am a little bit panicking. could you help?