XAPO Hot Wallet Service did turn into SCAM! BE AWARE !

[HCP]

The thing is... my Xapo wallet still works fine. Granted, I don't have anything close to 1BTC in it... in fact, it barely has close to 0.001BTC

But I can still log in and send/receive bitcoins to the account. So what is happening here, is that a few users (I think there was more than one?) are having some issues with Xapo, and throwing around SCAM accusations, because they're upset at the poor service and that their bitcoins are unavailable to them. Fact of the matter is, Paypal freezes peoples accounts all the time and people don't label them a scam. Annoying and shitty? yes... scam? no.

If they have blocked the OPs account because he violated the ToS, well... then it depends on exactly what ToS they are claiming he violated. If they're playing the "issue violations on technicalities" game, and failing to provide any sort of customer service to help resolve the issue, then that sucks and shows poor management and customer service on Xapo's part... but that doesn't make them a scam. It makes them a crappy Bitcoin wallet.

[Hazir]

The thing is... my Xapo wallet still works fine. Granted, I don't have anything close to 1BTC in it... in fact, it barely has close to 0.001BTC

But I can still log in and send/receive bitcoins to the account. So what is happening here, is that a few users (I think there was more than one?) are having some issues with Xapo, and throwing around SCAM accusations, because they're upset at the poor service and that their bitcoins are unavailable to them. Fact of the matter is, Paypal freezes peoples accounts all the time and people don't label them a scam. Annoying and shitty? yes... scam? no.

If they have blocked the OPs account because he violated the ToS, well... then it depends on exactly what ToS they are claiming he violated. If they're playing the "issue violations on technicalities" game, and failing to provide any sort of customer service to help resolve the issue, then that sucks and shows poor management and customer service on Xapo's part... but that doesn't make them a scam. It makes them a crappy Bitcoin wallet.

Yes. This is what happened basically. XAPO is not a scam wallet, they are far away from being one, as far as I am aware.
But XAPO customers are blindly believing that their bitcoins are not being 'regulated' by XAPO internal set of rules - clearly presented in their ToS.
And later when someone's account is suspended because he broke some 'stupid' rule (probably without even realizing it) he cries and call it a scam.

[Mauser]

The thing is... my Xapo wallet still works fine. Granted, I don't have anything close to 1BTC in it... in fact, it barely has close to 0.001BTC

But I can still log in and send/receive bitcoins to the account. So what is happening here, is that a few users (I think there was more than one?) are having some issues with Xapo, and throwing around SCAM accusations, because they're upset at the poor service and that their bitcoins are unavailable to them. Fact of the matter is, Paypal freezes peoples accounts all the time and people don't label them a scam. Annoying and shitty? yes... scam? no.

If they have blocked the OPs account because he violated the ToS, well... then it depends on exactly what ToS they are claiming he violated. If they're playing the "issue violations on technicalities" game, and failing to provide any sort of customer service to help resolve the issue, then that sucks and shows poor management and customer service on Xapo's part... but that doesn't make them a scam. It makes them a crappy Bitcoin wallet.

Yes. This is what happened basically. XAPO is not a scam wallet, they are far away from being one, as far as I am aware.
But XAPO customers are blindly believing that their bitcoins are not being 'regulated' by XAPO internal set of rules - clearly presented in their ToS.
And later when someone's account is suspended because he broke some 'stupid' rule (probably without even realizing it) he cries and call it a scam.

Any new user should take a look at the website first before using it. Especially with all these high profile names involved with xapo I believe they will try everything to avoid illegal activities. The negative PR would cost them more than earning on the site.

[ammy009]

Same happened to me. Xapo locked my verified account without showing any reason. Scam company 

[Mauser]

Same happened to me. Xapo locked my verified account without showing any reason. Scam company 

Scam? They are just being careful with the users to avoid criminal misuse.

After having 1 BTC on Xapo they also locked my accounted. After uploading proof of address and verifying my name the account was unlocked instantly. I don't believe they delete your account and take your money.

[ammy009]

Same happened to me. Xapo locked my verified account without showing any reason. Scam company 

Scam? They are just being careful with the users to avoid criminal misuse.

After having 1 BTC on Xapo they also locked my accounted. After uploading proof of address and verifying my name the account was unlocked instantly. I don't believe they delete your account and take your money.

About One Week Already Passed And Still My Account Is Under Review After Submitting My ID & Address Proof

[Wandering Soul~]

I've been using xapo wallet for a long time but I did not encounter any problems . I think before entering some online wallet you should check how it works cause almost all online wallets has their own way of protecting their clients coins

[0day]

I also now not have any trust on xapo, as they will lock your account and will freeze your funds without any reason and will ask for to provide your documents which is against the anonymity of bitcoin. try to choose blockchain that is looking as more reliable.

[mindrust]

If you don't want to follow their bullshit TOS, then don't use XAPO. There plenty others our there. I never liked XAPO anyway. Can't deny that transferring bitcoins without a fee is a good feature though.

 If i were to use an online wallet, it would be blockchain. Nothing else.

[swogerino]

Not news one would like to hear when looking at a service they were going to use. 

[TheBlues]

is bad news
because xapo is good wallet in without fee send

[x4]

I don't have any trust to this web wallets that has no fees. And I would like to recommend Blockchain web wallet, and mycelium if you're a smartphone user because all this web wallets without fees are questionable why they do this service for free without charge whats the good benefits to them. So don't ask if one day they will become scam.

[bitbunnny]

First of all Xapo is not only a wallet, they offer other services and business is regulated by different laws and regulations, like the one that reffers to anti-money laundering. If Xapo realy holds the coins there must be a serious reason for it, like violations of some rules and laws or problems with your ID and other documentation. I'm sure that if you contact the support they will clear up the situation.

[Hazir]

First of all Xapo is not only a wallet, they offer other services and business is regulated by different laws and regulations, like the one that reffers to anti-money laundering. If Xapo realy holds the coins there must be a serious reason for it, like violations of some rules and laws or problems with your ID and other documentation. I'm sure that if you contact the support they will clear up the situation.

Then tell my why we hear all the stories about Xapo's suspended and frozen accounts, but on the contrary I never heard anything similar happening with blockchain.info?
It seems that Xapo invasive ToS regulations are a bit too much for some bitcoin users to handle.

[dibon]

I can't access my Xapo Main Wallet since two months.
XAPO is SCAM!
Do not use it if you do not want to lose your coins!

[StarofBTC]

I can't access my Xapo Main Wallet since two months.
XAPO is SCAM!
Do not use it if you do not want to lose your coins!

Never talk without proof. Would you mind to share here what is the error you are facing when you are trying to access your Xapo wallet. What were the responses you got when you are trying to conduct their support /customer care. I have been using them for years but not facing any problems till today.

[dibon]

I can't access my Xapo Main Wallet since two months.
XAPO is SCAM!
Do not use it if you do not want to lose your coins!

Never talk without proof. Would you mind to share here what is the error you are facing when you are trying to access your Xapo wallet. What were the responses you got when you are trying to conduct their support /customer care. I have been using them for years but not facing any problems till today.

The only proof I can show you is gif with never-ending loading animation that I see since two months. After using account for 2 years. Support is not responding.
There is another topic on this forum where I explained everything. I do not want to double posts.
Maybe this is not a scam and finally after some months they will find out problem that affected some accounts or maybe not.
But imagine you have frozen money because support is not responding for weeks. You do not have an option to export your private keys because they are shared there.
So this is only a warning.

[neochiny]

I can't access my Xapo Main Wallet since two months.
XAPO is SCAM!
Do not use it if you do not want to lose your coins!

Never talk without proof. Would you mind to share here what is the error you are facing when you are trying to access your Xapo wallet. What were the responses you got when you are trying to conduct their support /customer care. I have been using them for years but not facing any problems till today.

The only proof I can show you is gif with never-ending loading animation that I see since two months. After using account for 2 years. Support is not responding.
There is another topic on this forum where I explained everything. I do not want to double posts.
Maybe this is not a scam and finally after some months they will find out problem that affected some accounts or maybe not.
But imagine you have frozen money because support is not responding for weeks. You do not have an option to export your private keys because they are shared there.
So this is only a warning.

Should have included the link for your topic then. You can also imagine how irritating it is to keep on seeing people claiming SCAM, and not see any details or proofs whatsoever.

Anyway, I think everyone knows Xapo freezes accounts. They ask for verification. Their support sucks. So, if in spite of all of these, one still wants to use them, then READ their TOS.
Nothing users here can really help you with. I guess you could keep on searching for ways to contact support.
Hope you get a response.

[ammy009]

My account re-verification is almost pending for 1 month 

[Gahs]

Xapo is starting to sound just like PayPal and when you do that in crypto-community, you will lose users gradually.