Please help spectrocoin get my money

[Ghzoan]

Please I need help spectrocoin.com verify my company account and I have email from them, and I transferred from my bank account 80$ when I see every thing is good I transfer 2100$$ and it's received on my account, after that my account blacked, I ask them on chat they didn't answer then they said sorry by mistake we blocked you , at the same day I try to transfer to my wallet they give me a message that I have to verify my account the support told me just transfer your money to any wallet !! , and no one answer me why they did that and they blocked me from chat and Skype and when I open ticket they close it without answer, I send email to the helpdesk , Info and CEO and they didn't answer.

I spend 2 weeks with sending emails, chat and open tickets and calling them on the phone without any solution and I lost money for nothing even I didn't get my visa and I told them about that but they don't care,

Please help me just I need to refund my money we are a certified company and I have costumers.

[PacePay]

I think this section is not for that discussion, I think you should have to transfer your thread to trading discussion, or you have to complaint against them in scam accusation section.
Thanks

[Ghzoan]

Thank you friend I just move it.

[torry28]

provide some proofs OP, you have no valid proof if you just say like that. 2 weeks is too long for get answer from email, why  you didn't open this accustions from 1 week ago? just hope you can get back all your money.

[Ghzoan]

I have the emails and chat, they was not reply at all and in toast week they reply but they didn't give any reason for that or solution after that they ignore me at all, and I found this site by Google I don't know what to do.

[Nobitcoin]

Post the emails and all the evidence to show that you have done exactly what you wrote. This should shame them into answering you back and if that doesn't happen you at least warned other users not to make the same mistake.

[lottery248]

nope, instead, want more evidence of how you get scammed by the spectrocoin.
if it comes to be shady, then i will give you a hand.
there is one questionable accusation about that site, not sure why the card provider bans that user by adding a lot of them.

[Ghzoan]

[img=https://s31.postimg.org/u300uqhlj/Screenshot_18.png]

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click image upload

[actmyname]

Since newbies can't post images.

Screenshot order:
18, 19, 20, 21, 13, 14, 15, 10, 11, 12, 16, 17 as per request of Ghzoan (OP)

[Ghzoan]

Thank you actmyname for helping me, I just re-order the images to let user understand the start of the issue if you can re-order I will appreciate that

[Ghzoan]

I just did that, I don't want anything from them just refund my money back to my bank account and I can proof that I transferred the money from my private account

Post the emails and all the evidence to show that you have done exactly what you wrote. This should shame them into answering you back and if that doesn't happen you at least warned other users not to make the same mistake.

[lottery248]

what the shit?
they ban you without even a reason? that's not even possible.
anyway i will post your accusation to his announcement board, so more people will be aware of that.
sorry for spreading the falsified word, but refusing to verify his valid document is not tolerated in general.

[VytautasK]

SpectroCoin,CEO here.

Firstly, we have not banned your account. You are able to use your account, funds as you wish.

Secondly, we cannot verify you as long as you provide valid documents. Believe me we have an interest to verify everyone, as you are our clients, but when we cannot be guaranteed about validity of your documents, we cannot do it for legal purposes.

To everyone, this guy is unhappy, because he wants to collect bank transfers from third parties to his SpectroCoin account, let's say his name ir Jack Johnson and he wants to receive money from Daniel Peterson, however we only allow deposits from a bank account belonging to the person under which name the account is verified.

I hope I made it clear.

[Ghzoan]

Dear VytautasK,

I'm not posting to shame anyone, if you looking to the images you will see how many emails I sent even to your email, I just want to refund my money.

Firstly, we have not banned your account. You are able to use your account, funds as you wish.


A : No, you blocked me without any use for my account, If you let me as a normal user to get support by chat I will show you how your support what they say and unblock me ( but you blocked me from chat now) .
After unblock my account goes to unverified
*Also I can't even transfer 1$ or bitcoin to bank account or Bitcoin wallet !!!! ( this is my issue, that till now I don't know how I can refund my money, Just back to the image you will see the wrong message or just check the ticket #465873  and #256979

Secondly, we cannot verify you as long as you provide valid documents. Believe me we have an interest to verify everyone, as you are our clients, but when we cannot be guaranteed about validity of your documents, we cannot do it for legal purposes.

A: But already sent valid documents , even they order to get selfie with my passport !!

[img=https://s31.postimg.org/j5mgrsonr/Screenshot_22.png]

[img=https://s31.postimg.org/z554bckpj/Screenshot_23.png]

[img=https://s31.postimg.org/dwrftx68n/Screenshot_24.png]

[img=https://s32.postimg.org/8bqkck9wx/Screenshot_25.png]

To everyone, this guy is unhappy, because he wants to collect bank transfers from third parties to his SpectroCoin account, let's say his name ir Jack Johnson and he wants to receive money from Daniel Peterson, however we only allow deposits from a bank account belonging to the person under which name the account is verified.

A: No, you are wrong even you don't check the name , I sent the money from my account Ghazi alabed as I registered in your site, as the passport and the certified company paper.

It's my personal bank account in my country and I did the transfer, Even if you are true why you didn't answer me? why you don't notice me ?


This is the transaction i did it from my account and anyone can translate the name, but when you receive the money they will write the name in english
I think this is not secure to put my IBAN in the internet

[img=https://s31.postimg.org/lmu82y6mv/Screenshot_25.jpg]
[img=https://s31.postimg.org/9alt8ty1z/IMAG3733.jpg]
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If you don't want my company to work with you for reason even you don't know it. So, Please I just want to re-verify my account just for some days again to let me get my money or just you did the refund to my bank account, then you can remove my account from the root.

[VytautasK]

Dear VytautasK,

I'm not posting to shame anyone, if you looking to the images you will see how many emails I sent even to your email, I just want to refund my money.

Firstly, we have not banned your account. You are able to use your account, funds as you wish.


A : No, you blocked me without any use for my account, If you let me as a normal user to get support by chat I will show you how your support what they say and unblock me ( but you blocked me from chat now) .
After unblock my account goes to unverified
*Also I can't even transfer 1$ or bitcoin to bank account or Bitcoin wallet !!!! ( this is my issue that till now I don't now how I can refund my money.

Secondly, we cannot verify you as long as you provide valid documents. Believe me we have an interest to verify everyone, as you are our clients, but when we cannot be guaranteed about validity of your documents, we cannot do it for legal purposes.

A: But already sent valid documents , even they order to get selfie with my passport !!

[img=https://s31.postimg.org/j5mgrsonr/Screenshot_22.png]

[img=https://s31.postimg.org/z554bckpj/Screenshot_23.png]

[img=https://s31.postimg.org/dwrftx68n/Screenshot_24.png]

To everyone, this guy is unhappy, because he wants to collect bank transfers from third parties to his SpectroCoin account, let's say his name ir Jack Johnson and he wants to receive money from Daniel Peterson, however we only allow deposits from a bank account belonging to the person under which name the account is verified.

A: No, you are wrong even you don't check the name , I sent the money from my account Ghazi alabed as I registered in your site, as the passport and the certified company paper.

It's my personal bank account in my country and I did the transfer, Even if you are true why you didn't answer me? why you don't notice me ?


This is the transaction i did it from my account and anyone can translate the name, but when you receive the money they will write the name in english
I think this is not secure to put my IBAN in the internet

[img=https://s31.postimg.org/lmu82y6mv/Screenshot_25.jpg]
[img=https://s31.postimg.org/9alt8ty1z/IMAG3733.jpg]
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Please I just want to re-verify my account just for some days again to let me get my money or just you did the refund to my bank account.

Hi,
We have investigated your case, what we can offer is to refund money to the same bank account you have made a transfer to us. Sorry, but you do not pass our compliance requirements. However, I would like to ask that after you receive the refund you would delete this thread and indicate that the issue was solved.
Regards,
Vytautas

[Ghzoan]

Dear VytautasK,

I'm not posting to shame anyone, if you looking to the images you will see how many emails I sent even to your email, I just want to refund my money.

Firstly, we have not banned your account. You are able to use your account, funds as you wish.


A : No, you blocked me without any use for my account, If you let me as a normal user to get support by chat I will show you how your support what they say and unblock me ( but you blocked me from chat now) .
After unblock my account goes to unverified
*Also I can't even transfer 1$ or bitcoin to bank account or Bitcoin wallet !!!! ( this is my issue that till now I don't now how I can refund my money.

Secondly, we cannot verify you as long as you provide valid documents. Believe me we have an interest to verify everyone, as you are our clients, but when we cannot be guaranteed about validity of your documents, we cannot do it for legal purposes.

A: But already sent valid documents , even they order to get selfie with my passport !!

[img=https://s31.postimg.org/j5mgrsonr/Screenshot_22.png]

[img=https://s31.postimg.org/z554bckpj/Screenshot_23.png]

[img=https://s31.postimg.org/dwrftx68n/Screenshot_24.png]

To everyone, this guy is unhappy, because he wants to collect bank transfers from third parties to his SpectroCoin account, let's say his name ir Jack Johnson and he wants to receive money from Daniel Peterson, however we only allow deposits from a bank account belonging to the person under which name the account is verified.

A: No, you are wrong even you don't check the name , I sent the money from my account Ghazi alabed as I registered in your site, as the passport and the certified company paper.

It's my personal bank account in my country and I did the transfer, Even if you are true why you didn't answer me? why you don't notice me ?


This is the transaction i did it from my account and anyone can translate the name, but when you receive the money they will write the name in english
I think this is not secure to put my IBAN in the internet

[img=https://s31.postimg.org/lmu82y6mv/Screenshot_25.jpg]
[img=https://s31.postimg.org/9alt8ty1z/IMAG3733.jpg]
-------------------------------
Please I just want to re-verify my account just for some days again to let me get my money or just you did the refund to my bank account.

Hi,
We have investigated your case, what we can offer is to refund money to the same bank account you have made a transfer to us. Sorry, but you do not pass our compliance requirements. However, I would like to ask that after you receive the refund you would delete this thread and indicate that the issue was solved.
Regards,
Vytautas

Yes, Sure I don't want anything from you just refund the amount even I lose 60$ for sending and exchange and if you like to cost me the refund it's okay also, I just want to close this work.
I just post here because I was looking for solutions or answers, when I get the refund I will post here ( solved with thanks).

[img=https://s31.postimg.org/52pa5q2qf/Screenshot_26.png]
Available balance 2,099.50 $
Wallet account balance 2,099.50 $
Reserved amount 0.00 $

Regards,

[Nobitcoin]

Did you see how they tried to get you to buy BTC with your money so they could make profit 

[VytautasK]

Did you see how they tried to get you to buy BTC with your money so they could make profit 

We were not trying to make any profit from him, we are sorry we cannot serve him, that is our compliance rules. We have already made a refund and money should reach him soon.

[talatk]

Why did it take so long then?

[VytautasK]

Why did it take so long then?

I only find out about this case today. And account was blocked by our compliance department and our customer support team do not have an obligation to unblock such account. Sorry for the inconvenience.