theymos is very busy & if he does get back to your request it may take quite a while. You will need to have a lot of patience.
Sometimes the process might take very long or it can also be done very quickly if theymos has enough evidence.
Exactly. It totally depends on the evidence. If they can sign a message, if they have access to the original email on the account etc. It could still take months because honestly Theymos has a lot of other things to do. He really should be delegating the menial things to someone else.