Coins.ph Official Thread

[harizen]

...okay din sana kung taasan na nila yung withdrawal limit kahit hindi ka full verified (level2 account)

Nope nope. Di puwede lol.

Lugi ang mga nasa higher tier na halos isubo na sa coins.ph ang lahat ng personal details para lang maabot ang mas mataas na withdrawal limit for smooth big cashout transaction especially iyong mga nakwestiyon pa gaya nung sa akin at sa iba pa. If pang malakasan na talaga, mag undergo na lang ng Level 3 madali lang naman sya. Sama sama na tayo makaranas lol.

Ang magandang gawin na lang ng coins.ph dyan is to improved more their verification process. Gawing mabilis at di iyong i-fofollowup pa sa kanila if ano na status. Usually, yan naman ang concern ng iba, mabagal na process.

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[mirakal]

Ang magandang gawin na lang ng coins.ph dyan is to improved more their verification process. Gawing mabilis at di iyong i-fofollowup pa sa kanila if ano na status. Usually, yan naman ang concern ng iba, mabagal na process.

I can suggest that they follow the verification style of GCASH, it's instant as long as you provide the whole documents required and a selfie verification.

[cryp2poseidon]

Tanung lang, bakit matagal na ang processing sa withdrawal ninyo from coins.pro to coins.ph umaabot na ng almost 24hrs. samantalang dati naman 2-3hrs mag confirmed na.

[Ryker1]

Tanung lang, bakit matagal na ang processing sa withdrawal ninyo from coins.pro to coins.ph umaabot na ng almost 24hrs. samantalang dati naman 2-3hrs mag confirmed na.

Well, naranasan ko din yan pero hinde naman umabot ng 24 hours. Kung ako sayo pwide mo contact yong support nila or email ka dito.  help@coins.ph. Kasi dito halos users lang din naman sila ng coins.ph siguro may naka experienced ng delay service pero hinde masyadong matagal. Indeed, pinaka magandang gawin contact their support team about sa withdrawal mo.

[ice18]

Sino pabor dito na ma add sa next update yung Convert All option sa coins ph kung mag convert btc to php, etc.. Mas maka save ng time sa pagconvert hindi na mag input manually lalo na sa eth maraming decimals.

Or i-clicked na lang iyong Available Balance na gaya sa mga trading sites pag naglalapag ng order.

Ok din aman yan. Pero lagyan nila ng at leat 1-2 prompt for confirmation. Baka nagkamali lang kasi iyong iba although unlikely. Sa ngayon kasi kapag magcoconvert, ang kadalasang prompt lang is pag nagbago ang price rate.

Ito den yung matagal ko ng hinihintay na i update ng coinsph dapat matagal na nilang ginawa yan o kaya may purpose kaya ayaw nila gawin yan kasi minsan may naiiwan na konteng value pa kahit sa pagwithdaw pwede naman ilagay cash out all balance isang click lang hindi yung itytype mo pa talaga lahat lalot kung mhaba minsan ganyan ako parang ganito 0.02116854687. 

[bitcoin31]

Tanung lang, bakit matagal na ang processing sa withdrawal ninyo from coins.pro to coins.ph umaabot na ng almost 24hrs. samantalang dati naman 2-3hrs mag confirmed na.

Well, naranasan ko din yan pero hinde naman umabot ng 24 hours. Kung ako sayo pwide mo contact yong support nila or email ka dito.  help@coins.ph. Kasi dito halos users lang din naman sila ng coins.ph siguro may naka experienced ng delay service pero hinde masyadong matagal. Indeed, pinaka magandang gawin contact their support team about sa withdrawal mo.

That is normal nowadays for me because I also experienced that but I did not contact the support because I know that is always happens. But for you better to contact to support for them to know the problem to fix it fast.

[harizen]

Ang magandang gawin na lang ng coins.ph dyan is to improved more their verification process. Gawing mabilis at di iyong i-fofollowup pa sa kanila if ano na status. Usually, yan naman ang concern ng iba, mabagal na process.

I can suggest that they follow the verification style of GCASH, it's instant as long as you provide the whole documents required and a selfie verification.

And judging how much the customer's volume, I think di nagkakalayo ang GCASH to coins.ph and parang nga mas marami pa nga GCASH users compare to coins.ph. And yes, saglit lang ang verification dito. Less than 24 hours lang after I submitted my ID and selfie.

Tanung lang, bakit matagal na ang processing sa withdrawal ninyo from coins.pro to coins.ph umaabot na ng almost 24hrs. samantalang dati naman 2-3hrs mag confirmed na.

The last time I experienced that almost 24 hours withdrawal process is few days after maging operational ulit sila since nung week long majority problem nila during the last week of June from first week of July. Wala tayo magawa diyan pero buti na lang not majority is experiencing that, "FOR NOW".

Is that the only withdrawal transaction you did this month? If no, baka nagkataon lang na naging delay sau.

[crairezx20]

tanong lang mga bosing sino naka receive ng ganito sa inyo?

   

Dane (Coins.ph)

Jul 18, 13:51 CST

Hi,

In line with our continuous efforts to better understand the relationship with our customers, we are inviting you to participate in a customer interview.

This is a requirement for financial companies like Coins.ph to better understand our customers and how they use their account.

The video interview will be facilitated by our team, and you may book your schedule by going to this link - https://coinsphschedule.youcanbook.me.

Please make sure to schedule within our office hours from 10am to 6pm, Monday to Friday.

We are looking forward to speaking with you soon.

naka punta ba kayo dito sa interview about coins.ph or interview lang yan through video call? bakit kaya sila nag message nang ganitong interview?

[Muzika]

tanong lang mga bosing sino naka receive ng ganito sa inyo?

   

Dane (Coins.ph)

Jul 18, 13:51 CST

Hi,

In line with our continuous efforts to better understand the relationship with our customers, we are inviting you to participate in a customer interview.

This is a requirement for financial companies like Coins.ph to better understand our customers and how they use their account.

The video interview will be facilitated by our team, and you may book your schedule by going to this link - https://coinsphschedule.youcanbook.me.

Please make sure to schedule within our office hours from 10am to 6pm, Monday to Friday.

We are looking forward to speaking with you soon.

naka punta ba kayo dito sa interview about coins.ph or interview lang yan through video call? bakit kaya sila nag message nang ganitong interview?

Saakin wala naman akong narereceive na ganyan as of this moment, pero tulad nung mga nakaraang mga interview wala pa din akong interview sa coins.ph. Siguro sa mga users na may mga malalaking transactions na nakikita nila ang kailangan mag update sa kanila thru interview.

[Question123]

tanong lang mga bosing sino naka receive ng ganito sa inyo?

   

Dane (Coins.ph)

Jul 18, 13:51 CST

Hi,

In line with our continuous efforts to better understand the relationship with our customers, we are inviting you to participate in a customer interview.

This is a requirement for financial companies like Coins.ph to better understand our customers and how they use their account.

The video interview will be facilitated by our team, and you may book your schedule by going to this link - https://coinsphschedule.youcanbook.me.

Please make sure to schedule within our office hours from 10am to 6pm, Monday to Friday.

We are looking forward to speaking with you soon.

naka punta ba kayo dito sa interview about coins.ph or interview lang yan through video call? bakit kaya sila nag message nang ganitong interview?

Saakin wala naman akong narereceive na ganyan as of this moment, pero tulad nung mga nakaraang mga interview wala pa din akong interview sa coins.ph. Siguro sa mga users na may mga malalaking transactions na nakikita nila ang kailangan mag update sa kanila thru interview.

Kahit ako rin naman baka yung mga nakakatanggap lang niyan ay ang mga malalaking kinacashout na pera kaya kailangan nila yan. Pero kung maliit lang naman wala ka sigurong matatanggap gaya ko at gaya ng kramihan sa atin. Pero icomply mo na lang para wala kang maging problema sa kanila at maging tuloy tuloy ang transaction mo sa kanila.

[Muzika]

tanong lang mga bosing sino naka receive ng ganito sa inyo?

   

Dane (Coins.ph)

Jul 18, 13:51 CST

Hi,

In line with our continuous efforts to better understand the relationship with our customers, we are inviting you to participate in a customer interview.

This is a requirement for financial companies like Coins.ph to better understand our customers and how they use their account.

The video interview will be facilitated by our team, and you may book your schedule by going to this link - https://coinsphschedule.youcanbook.me.

Please make sure to schedule within our office hours from 10am to 6pm, Monday to Friday.

We are looking forward to speaking with you soon.

naka punta ba kayo dito sa interview about coins.ph or interview lang yan through video call? bakit kaya sila nag message nang ganitong interview?

Saakin wala naman akong narereceive na ganyan as of this moment, pero tulad nung mga nakaraang mga interview wala pa din akong interview sa coins.ph. Siguro sa mga users na may mga malalaking transactions na nakikita nila ang kailangan mag update sa kanila thru interview.

Kahit ako rin naman baka yung mga nakakatanggap lang niyan ay ang mga malalaking kinacashout na pera kaya kailangan nila yan. Pero kung maliit lang naman wala ka sigurong matatanggap gaya ko at gaya ng kramihan sa atin. Pero icomply mo na lang para wala kang maging problema sa kanila at maging tuloy tuloy ang transaction mo sa kanila.

Wala naman sigurong problema yan kasi wala pa naman nagbabahagi na nafreeze account nila after the interview kaya kaya ng mga kababayan natin yan na icomply nag aask lang ang coins.ph for further clarification about sa ginagawa nilang transaction.

[harizen]

tanong lang mga bosing sino naka receive ng ganito sa inyo?

naka punta ba kayo dito sa interview about coins.ph or interview lang yan through video call? bakit kaya sila nag message nang ganitong interview?

Maybe you hit the alarm. Yes, you need to undergo to that bro. If di ka makapag-book sa kanila within a certain period, they will change your account level to 0. You can't initiate a withdrawal but however, you can still send funds to others.

If you were able to follow my concerns about that during the first quarter of this year, more than 1 month ko di pinansin yan kasi nga nabwisit nga ako dahil panibagong video interview na naman and almost all of my preferred dates are fully booked.

You will not go to their office, it's a video interview. Get ready for the questions.

[bisdak40]

You will not go to their office, it's a video interview. Get ready for the questions.

If mangyari sa atin yan brad, what are the possible questions na pwede nating paghahandaan? Hindi pa naman ako nakaranas ng ganito, baka sakali lang.

[harizen]

You will not go to their office, it's a video interview. Get ready for the questions.

If mangyari sa atin yan brad, what are the possible questions na pwede nating paghahandaan? Hindi pa naman ako nakaranas ng ganito, baka sakali lang.

My response to you will be based on my own experienced:

a) Source of income (regular day job)
- Just an update if it's still the same as the previous one that I submitted. Kaunting details including average salary and location. They are matching it kasi sa form so dapat parehas ang sagot (may form na sasagutan aside sa interview. In my case, I submitted the form first).

b) Where does my coins.ph funds came from.
- My response is thru my source of income plus I explained some of my crypto related activities.

c) Annoying part, they pick one of my transaction history and asked details about it.
- I just answered them and no follow up questions asked.

Estimated time of interview: 15-20 minutes

Mag-prepare din ng ID. Sa last part ng interview pipicturan nila kayo ulit. Then after 10 days, my account was back again to normal tier. Medyo nakakainis ang ibang question because almost violated na ang privacy pero I have to be nice e.

[Muzika]

You will not go to their office, it's a video interview. Get ready for the questions.

If mangyari sa atin yan brad, what are the possible questions na pwede nating paghahandaan? Hindi pa naman ako nakaranas ng ganito, baka sakali lang.

My response to you will be based on my own experienced:

a) Source of income (regular day job)
- Just an update if it's still the same as the previous one that I submitted. Kaunting details including average salary and location. They are matching it kasi sa form so dapat parehas ang sagot (may form na sasagutan aside sa interview. In my case, I submitted the form first).

b) Where does my coins.ph funds came from.
- My response is thru my source of income plus I explained some of my crypto related activities.

c) Annoying part, they pick one of my transaction history and asked details about it.
- I just answered them and no follow up questions asked.

Estimated time of interview: 15-20 minutes

Mag-prepare din ng ID. Sa last part ng interview pipicturan nila kayo ulit. Then after 10 days, my account was back again to normal tier. Medyo nakakainis ang ibang question because almost violated na ang privacy pero I have to be nice e.

Bro nacurious lang ako, sabi mo yung account mo bumalik sa normal tier? kung hindi ka mag cocomply sa interview nila ano lang limit ng account mo? or ano status ng account mo kay coins.ph?

[zorenskye1212]

Hello po.

Tanong ko lang po if legit ba yung bibili ka na lang ng Verified Coins PH account? Ang dami pong gumagamit nun para mang scam ngayon. I know someone na nascam ng 10k. She's new to online transactions and unfortunately, nascam siya ng isang coins ph user.

How did he scam: Edited the Cash-in through 7eleven barcode so that it will look like it is for payment pero ang totoo e papunta sa mismong coins ph account niya. Natricked yung kilala ko and so walang Mobile number or email address para matrace, neither a name kasi FB Page sia nakipagtransact, just the receipt from 7 eleven.

And also, may way pa po kaya na matrace yung scammer? Basing sa investigations ko kasi nasa 100k na ang nascam nia. SAD. Punishable by law na po yun. Any thoughts?

[SuicidalDemon69]

Hello po.

Tanong ko lang po if legit ba yung bibili ka na lang ng Verified Coins PH account? Ang dami pong gumagamit nun para mang scam ngayon. I know someone na nascam ng 10k. She's new to online transactions and unfortunately, nascam siya ng isang coins ph user.

How did he scam: Edited the Cash-in through 7eleven barcode so that it will look like it is for payment pero ang totoo e papunta sa mismong coins ph account niya. Natricked yung kilala ko and so walang Mobile number or email address para matrace, neither a name kasi FB Page sia nakipagtransact, just the receipt from 7 eleven.

And also, may way pa po kaya na matrace yung scammer? Basing sa investigations ko kasi nasa 100k na ang nascam nia. SAD. Punishable by law na po yun. Any thoughts?

Bawal magbenta ng account. The only way to trace the scammer is sending report to coins.ph support. Every details na napag-usapan nyo para mas madaling matrace yong scammer.

[harizen]

~snipped~

Bro nacurious lang ako, sabi mo yung account mo bumalik sa normal tier? kung hindi ka mag cocomply sa interview nila ano lang limit ng account mo? or ano status ng account mo kay coins.ph?

The account level will be changed to "Limited" account status. 

Any form of deposits and withdrawals are not allowed pero puwede magsend ng existing funds to external address. Hassle that time everytime I want to withdraw. I'm asking my friends to do the withdrawal for me lol.

Hello po.

Tanong ko lang po if legit ba yung bibili ka na lang ng Verified Coins PH account? Ang dami pong gumagamit nun para mang scam ngayon. I know someone na nascam ng 10k. She's new to online transactions and unfortunately, nascam siya ng isang coins ph user.

How did he scam: Edited the Cash-in through 7eleven barcode so that it will look like it is for payment pero ang totoo e papunta sa mismong coins ph account niya. Natricked yung kilala ko and so walang Mobile number or email address para matrace, neither a name kasi FB Page sia nakipagtransact, just the receipt from 7 eleven.

And also, may way pa po kaya na matrace yung scammer? Basing sa investigations ko kasi nasa 100k na ang nascam nia. SAD. Punishable by law na po yun. Any thoughts?

That's the reason why merong bumibli ng verified accounts, to scam. Unverified users kasi can't initiate a withdrawal.

The best thing to do is to provide coins.ph all the information you have. May mga nakikita nga rin akong naghahanap ng verfified coins.ph account gamit ang dummy Facebook account. Damay ang mismong owner dyan although they can just easily say na nahack sila. Surely, that's not the only case na may natanggap ang coins.ph ng ganyang concern so maybe they have steps now to traced it. 

Pero prior sa scam, sa ganyang kalaking amount na involved, bakit di gumamit ng common sense na malaman ang real identity ng kausap niyo bago makipag deal.

[Muzika]

~snipped~

Bro nacurious lang ako, sabi mo yung account mo bumalik sa normal tier? kung hindi ka mag cocomply sa interview nila ano lang limit ng account mo? or ano status ng account mo kay coins.ph?

The account level will be changed to "Limited" account status. 

Any form of deposits and withdrawals are not allowed pero puwede magsend ng existing funds to external address. Hassle that time everytime I want to withdraw. I'm asking my friends to do the withdrawal for me lol.

I see, parang mapipilitan ka talagang mag pa-verify ulit para magamit mo ng normal ang account mo. Medyo hassle nga lang talaga kapag di ka kagad nakapag paverify lagi ka kasing makikisuyo sa iba for your cash out.

[bisdak40]

I'm planning to withdraw my funds from Coins through Gcash but as i open my Gcash account it say's

" Oops! There seems to be a problem. Please try again later (Code HJL3).

Do you encounter this kind of problem? Have not open my Gcash account for almost two months now. What should i do with this?