Tried to even do a password reset and that wouldn't work. Maybe they are in on it, who knows. Since I can't change my password or add 2FA I get an email address indicating the user signing in daily to make sure I have no funds in there. All I have is their IP address which is most likely not their real one. Be very careful if you have a balance there. Just trying to help.
Go ahead, try to do a password reset on your own and you'll see.
I don`t have an account there and i will never use it.
Maybe the problem is in your account only.
Have you asked customer support?