BITMAIN REFUSE TO REPAIR FAULTY S9 - DOA

[Tupsu]

From Bitmain shipping rules


View original size - Click on the picture


Returning policy:

1.   Warranty period: 90 days after the product is shipped out. Repair tickets should be created within 90 days, otherwise the warranty will be void.

2.   Please MAKE SURE the declare value should be “within $45” and the description of the product should be
     “Warranty part” on the waybill, otherwise the extra fee of custom clearance will be billed to the client.
 3.   For the miner, please DO NOT return the whole unit , and simply return the defective part (Hash board, IO board or BB board),please refer to the pictures below.
      For the PSU ,please  do not disassemble it and ship back the whole unit.
 4.   Be sure enclosed  the RMA info in the format below in the parcel .

5.  The package will be rejected if there is no Repair Ticket created.



So I can not insure the shipment with   the real value of it.

[HagssFIN]

Well that's pretty shitty policy.
So their advise to make a claim for the logistics agent makes no sense at all.
Best case scenario with that claim would be getting 45USD back if I'm understanding this correctly.

[Tupsu]

Well that's pretty shitty policy.
So their advise to make a claim for the logistics agent makes no sense at all.
Best case scenario with that claim would be getting 45USD back if I'm understanding this correctly.

Yes. But I shipped with the value of 20 USD

I have exactly the same package sent three more blades to repair. The same courier company, without any issue.

EDIT.
Read more

in this thread
https://bitcointalk.org/index.php?topic=914354.0

[philipma1957]

Lets pretend it was 100% legit that they fell off during transit what does this mean the current warranty policy is next to worthless.  That simply encourages GPU MINING OF ETH

So basically Bitmaintech is encouraging mining ETH with gpus.

The real question is why?

I have a lot of ETH gear  and less  BTC gear simply because of this.

Instead of making miners go crazy  with warranty how about letting a miner just buy a board at a discount.

My account shows I purchased 6 s-9's why not allow me to buy up to 3 replacement boards  rather then spend good money shipping to a dead board to china only to be told  you lose

can't repair it.

[Unacceptable]

Lets pretend it was 100% legit that they fell off during transit what does this mean the current warranty policy is next to worthless.  That simply encourages GPU MINING OF ETH

So basically Bitmaintech is encouraging mining ETH with gpus.

The real question is why?

I have a lot of ETH gear  and less  BTC gear simply because of this.

Instead of making miners go crazy  with warranty how about letting a miner just buy a board at a discount.

My account shows I purchased 6 s-9's why not allow me to buy up to 3 replacement boards  rather then spend good money shipping to a dead board to china only to be told  you lose

can't repair it.

They are getting tired of whiny,bitchy,ahole customers (just my thoughts,not that you are Tupsu) & want to be rid of us like KnC & other ASIC companies have done 

I'm glad I'm done mining BTC,it was a great time for 4 years & I'll never forget those long nights setting up GPU/ASIC miners or just waiting for BFL gear to show up 

[Tupsu]

no idea what 'the pin' is supposed to mean.

Anyway-  Bitmain have now offered to pay for me to return the 2nd faulty hash board at their expense.

AND they have said they will 'try' to replace both the faulty boards. So I am feeling hopeful now.

Shame I had to write them 100 threatening emails to get to this point but hey - at least they seem to be honoring their warranty now...

we will see.... if I ever get any hash boards back again! I hope so...

Did you get your Hashboards back ?

My topic is here

https://bitcointalk.org/index.php?topic=914354.0

Do I have to write

I might just fly over to Hong Kong and put a brick through their car window.
Maybe not today, maybe in 5 years time, I will find some Bitmain staff's car and smash it up with a baseball bat.
I am a big fan of revenge served up cold.
They will never know why but one day something valuable of theirs will be broken.
i do not forget my enemies.

So I PAID $1800 USD for a fuckign 4 TH/s miner - YIPPEEEEEE !!!!!!!!

I AM GOING TO TAKE THEM TO SMALL CLAIMS TRIBUNAL.

HERE IS ALL THE INFO YOU NEED TO DO IT (Hong Kong)

http://www.judiciary.gov.hk/en/crt_services/pphlt/html/sc.htm

I am wondering if I need to go to court in China or Hong Kong?

The warranty repars are in Hong Kong - but the machine was sent to me from China - i think....

Any ideas?

no i dont have a picture, but when i sent it to them it looked comletely normal - no burnt parts or anything like that.

now a 2 nd board has died.

I don't know if i should send the whole machine back to them. Maybe there is a fault with the fans, who knows?

I don't trust those A**HOLES to send me a new machine.

$1800 ..... turned to shit.

F**K YOU BITMAIN

I HAVE THIS F**KING MACHINE LESS THAN 60 days

AND IT IS F**KED, WHY WON'T THEY REPLACE IT !?

[spazzdla]

I wish they would go back to their S3 design....

Low power draw, very reliable...

[Ortek]

I've been reading a few threads about the "Pain given by Bitmain" problems and i must say its friggin ridicilous how they treat good paying loyal customers. Its time for people to unite and put a stop to this.
We miners are the one's who made Bitpain big and we shouldnt accept this from them.

[Unacceptable]

I've been reading a few threads about the "Pain given by Bitmain" problems and i must say its friggin ridicilous how they treat good paying loyal customers. Its time for people to unite and put a stop to this.
We miners are the one's who made Bitpain big and we shouldnt accept this from them.

Only way is to STOP BUYING from them...but fools & their money are soon parted as always 

I only know of 2 maybe 3 people in this forum with low enough power to make mining barely work............