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alfabitcoin
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June 05, 2013, 09:04:41 AM |
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Or browse as guest wo registering...
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Tigggger
Legendary
 Offline
Activity: 1098
Merit: 1000
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June 05, 2013, 10:05:21 AM |
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It's shocking that a few still haven't received their batch #1, and there is also a user who's machine arrived broken who despite initial promises from avalon still hasn't heard anything about a replacement
I get these are technical guys who don't want to deal with all the customer service but why the hell don't they just hire someone to process emails and support tickets, they'd be happy and customers would be happy, it's not like they can't afford it.
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jspielberg
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June 05, 2013, 12:28:19 PM |
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My guess is that until they have the SMT line dialed in, building the custom parts of these machines is a pain in the butt (i.e., they need to schedule time on someone else's SMT line).
Having to deal with the one off problem components and diagnostics even more so. It seems like they attempted to built them to be bullet proof so they wouldn't have to deal with support headaches. Unfortunately it looks like they still have 3% or 4% that need some kind of assistance.
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FCTaiChi
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June 06, 2013, 04:30:57 AM |
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Don't worry, they're safe in Kansas.  |
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anti76
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June 07, 2013, 06:04:10 AM |
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BitSyncom when the delivery?
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melmo
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June 10, 2013, 02:21:09 AM |
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Anyone in this thread receive anything recently?
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Begru
Member
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Activity: 344
Merit: 24
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June 10, 2013, 04:17:30 AM |
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No, avalon is quiet as before....
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Begru
Member
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Activity: 344
Merit: 24
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June 10, 2013, 04:20:32 AM |
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I already thought about going to chinese subforum and pay someone there that is going to visit them. Its unbelievable that even their payment provider cant get in contact with them. Or zefir, who lost 782.1BTC because a payment took longer than 8 hours to confirm.
Something must happen. Im not sure why they do like nothing is happening out there. What must happen that they get that this non existing support is a problem? A demonstration before their companies rooms?
Wait a second, you can visit them? It's probably worth the airfare, but of course you would have to actually be in communication with them so they have units ready for pickup. I cant visit him easily. So i wrote i thought about searching someone in chinese subforum here at bitcointalk that lives near avalon. So that this person can visit them and ask the questions that should be asked. I dont want to pickup, i only have questions. And since they dont speak with their customers anymore i thought of this way to contact them... Its pretty useless trying to get in contact. I think i got lucky when i opened a help-thread at bitcointalk but emailing avalon, or emailing directly yifu, opening a ticket or spam the irc channel didnt work for me yet. I can understand that people slowly get angry. Let me know where Avalon exactly is located |
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SebastianJu
Legendary
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Activity: 2674
Merit: 1082
Legendary Escrow Service - Tip Jar in Profile
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June 10, 2013, 10:07:03 PM |
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I already thought about going to chinese subforum and pay someone there that is going to visit them. Its unbelievable that even their payment provider cant get in contact with them. Or zefir, who lost 782.1BTC because a payment took longer than 8 hours to confirm.
Something must happen. Im not sure why they do like nothing is happening out there. What must happen that they get that this non existing support is a problem? A demonstration before their companies rooms?
Wait a second, you can visit them? It's probably worth the airfare, but of course you would have to actually be in communication with them so they have units ready for pickup. I cant visit him easily. So i wrote i thought about searching someone in chinese subforum here at bitcointalk that lives near avalon. So that this person can visit them and ask the questions that should be asked. I dont want to pickup, i only have questions. And since they dont speak with their customers anymore i thought of this way to contact them... Its pretty useless trying to get in contact. I think i got lucky when i opened a help-thread at bitcointalk but emailing avalon, or emailing directly yifu, opening a ticket or spam the irc channel didnt work for me yet. I can understand that people slowly get angry. Let me know where Avalon exactly is located I dont have a clue. Does someone who got a miner knows the address or is there only the address of the shipping provider? At least the bill should contain the address right? Anyone? |
Please ALWAYS contact me through bitcointalk pm before sending someone coins.
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SebastianJu
Legendary
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Activity: 2674
Merit: 1082
Legendary Escrow Service - Tip Jar in Profile
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June 11, 2013, 10:09:58 PM |
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Or is there a phone-number known from avalon? I mean its a company registered in china isnt it? The info should be possible to find out.
If i would have known the trouble with avalon i would simply have bought some more asicminer shares and thats all.
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Please ALWAYS contact me through bitcointalk pm before sending someone coins.
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anti76
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June 12, 2013, 06:01:30 AM |
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If there are representatives of the avalon team, let them answer when I get device? Order #200000846
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SebastianJu
Legendary
Offline
Activity: 2674
Merit: 1082
Legendary Escrow Service - Tip Jar in Profile
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June 13, 2013, 01:31:49 PM |
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You noticed that avalon now gives support? I tested it last night... i got a very quick positive answer (about chip batches).
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Please ALWAYS contact me through bitcointalk pm before sending someone coins.
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Begru
Member
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Activity: 344
Merit: 24
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June 14, 2013, 07:54:39 AM |
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yes, we got a email. Try to login with the user and PW as we do alltime ==> now we are unknown user.....no login possible. It seems it was a automatic generated email. Send email to avalon....and wait....
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jerseyjon
Newbie
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Activity: 17
Merit: 0
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June 16, 2013, 05:32:16 PM |
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Just got a reply to support query...my Batch 1 order has been confirmed and I have a DHL ref, so hopefully will arrive in the next couple of weeks. It got tied up due to a mismatch on funds receipts. That's the long overdue good news. Not so good...my Batch 2.1 order for 2 units got added to my account and then a day later is showing up as cancelled !?  |
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anti76
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June 17, 2013, 09:09:44 AM
Last edit: June 02, 2018, 04:34:51 PM by anti76 |
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Do either a refund or delivery.
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anti76
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June 18, 2013, 04:59:17 AM |
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Order # 200000846 do the delivery or return of funds to address 1MAv44YHbeh9mt3tHUdxDqG7J8acjA9byh
waited 5 months. no 6 Avalon devices that were paid or refund.
will no longer have to deal with yifu.guo @ avalon-asic.com
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Bowjob
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June 18, 2013, 05:04:07 AM |
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it would be interesting if Yifu refunds with the BTC amount paid.. or do it with $1500 in btc ala BFL.
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It seemed like a good idea at the time.
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Begru
Member
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Activity: 344
Merit: 24
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June 18, 2013, 06:06:14 AM |
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Just got a reply to support query...my Batch 1 order has been confirmed and I have a DHL ref, so hopefully will arrive in the next couple of weeks. It got tied up due to a mismatch on funds receipts. That's the long overdue good news. Not so good...my Batch 2.1 order for 2 units got added to my account and then a day later is showing up as cancelled !? Lucky guy on one side ;-) Our account was unknown, open a new one with the same name ==> empty!!! WOW, what a great system from Avalon. |
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Begru
Member
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Activity: 344
Merit: 24
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June 18, 2013, 06:08:39 AM |
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it would be interesting if Yifu refunds with the BTC amount paid.. or do it with $1500 in btc ala BFL.
if I remember right, was written down in any of the letters, refunds in $ in BTC at the present day. |
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