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[brassnuts]

The risk department has requested new documents from you and will be taking the next steps when these documents have been received.
We appreciate your patience.

Yes. Out of the blue they're now asking for and I quote:

Crytpo exchange statement showing the account hold name who has transferred the money to your bank account
Crypto exchange statement showing how the funds have been accumulated

Neither of these things have anything to do with what's been going on whatsoever. So it is clearly just another small minded attempt at a delay.

Anyhow I have sent what they asked for and we will see how long it takes them to fix this priority issue.

[brassnuts]

Still no response. Nothing at all. Hardly a surprise.

[brassnuts]

It's now been 8 days since any reply from these guys. They are just totally ignoring the fact that they owe me 3k GBP.

I'll start formal complaint in next couple of days. People need to be protected from these crooks.

[brassnuts]

Just to update on this if anyone cares. After all sorts of absurd requests they are now asking me to prove how I fund my crypto and bank accounts. Bare in mind all I did was deposit once from a crypto wallet, like every other customer, and now here we are 2 months later with yet another delay tactic. Added to that they take days and sometimes weeks to respond, to what you would assume is an urgent matter.

Please please stay away from these crooks.

Here is the email they wrote to me:

The risk team has checked your screenshot and is informing you that the information from the screenshot is not relevant enough.
We need to see all the data and names on how your crypto account was funded and all the statements about where the funds to your bank account have been coming from.
Without that information, it is not possible to conclude the case. Please be so kind and provide us with these.

Kind regards!


Sincerely,
Ana Taylor

[iv4n]

Just to update on this if anyone cares. After all sorts of absurd requests they are now asking me to prove how I fund my crypto and bank accounts. Bare in mind all I did was deposit once from a crypto wallet, like every other customer, and now here we are 2 months later with yet another delay tactic. Added to that they take days and sometimes weeks to respond, to what you would assume is an urgent matter.

Please please stay away from these crooks.

Here is the email they wrote to me:

The risk team has checked your screenshot and is informing you that the information from the screenshot is not relevant enough.
We need to see all the data and names on how your crypto account was funded and all the statements about where the funds to your bank account have been coming from.
Without that information, it is not possible to conclude the case. Please be so kind and provide us with these.

Kind regards!


Sincerely,
Ana Taylor

I follow what is happening here. They are delaying the payment, after asking for a notarized passport, they are also asking for proof of the origin of the money.  It's strange to me when a casino asks about the origin of money, I don't even know what kind of statements can be attached, or what names and data they are talking about. No casino has ever asked me for that, honestly, even their email confuses me.

They are neither the first nor the last to do these kinds of things, and every time it is a bitter experience. I guess you should ask them to clarify what they are actually looking for, I guess 3k is not small so I expect you to keep fighting. Just take it slow and be patient, maybe you should think about opening a topic in the scam accusation section.

Good luck.

[brassnuts]

It's strange to me when a casino asks about the origin of money, I don't even know what kind of statements can be attached, or what names and data they are talking about. No casino has ever asked me for that, honestly, even their email confuses me.

Exactly this. They are purposely requesting something that is quite literally impossible hoping that I give up. Even then, like you, I am not even sure what they're asking for.

Unfortunately, for unaware customers, they have good reviews on several aggregate sites which tempted me in to playing there. 2 of those sites I have threads opened detailing what has happened and investigations are getting started. They've sometimes been taking a week to reply to me so it's just very very slow and frustrating.

[khaled0111]

...

First, they claimed that their sportsbook flagged your account for "unusual patterns" then they asked for all kind of personal documents and now they are not only asking for the source of funds but they want to know everything about your financial transactions! This is unacceptable.
I'm dure Even if yoy send them what they requested, they will wait few days/weeks then they will come up with something else and will keep doing so till you give up.
I'm sorry you had to go through all of this!

[bitterguy28]

Just to update on this if anyone cares. After all sorts of absurd requests they are now asking me to prove how I fund my crypto and bank accounts. Bare in mind all I did was deposit once from a crypto wallet, like every other customer, and now here we are 2 months later with yet another delay tactic. Added to that they take days and sometimes weeks to respond, to what you would assume is an urgent matter.

Please please stay away from these crooks.

Here is the email they wrote to me:

The risk team has checked your screenshot and is informing you that the information from the screenshot is not relevant enough.
We need to see all the data and names on how your crypto account was funded and all the statements about where the funds to your bank account have been coming from.
Without that information, it is not possible to conclude the case. Please be so kind and provide us with these.

Kind regards!


Sincerely,
Ana Taylor

I think we know where this all heading , as this behavior of casino in delating withdrawal means either they are trying to let you get tired and stop claiming or they have no funds at all to pay you directly and still accumulating funds from other depositors to pay your winning 

Hi there Brassnuts,
We have seen that support has accidentally requested a notarized passport anyway,.

Your Chipstars Team

how come that you have just accidentally request for notarized passport but now even asking for where did the funds comes from and your bank accounts fund? this is something we must be careful in dealing with this site.

[michellee]

This is the first time I know of a casino that asks about the source of funds for someone who gambles at their place. It should be that once the casino gets all kinds of personal documents, it is enough to prove that he did the verification well. Moreover, even asking for a passport.

This exceeds all the data sent. It seemed like they wanted to delay everything and had no intention of completing it. We don't know what they will ask for again after you send the documents they requested.

Hopefully, they will process everything and send you the money after what you do.

[Bitinity]

This is the first time I know of a casino that asks about the source of funds for someone who gambles at their place. It should be that once the casino gets all kinds of personal documents, it is enough to prove that he did the verification well. Moreover, even asking for a passport.

This exceeds all the data sent. It seemed like they wanted to delay everything and had no intention of completing it. We don't know what they will ask for again after you send the documents they requested.

Hopefully, they will process everything and send you the money after what you do.

Basically most casinos has the right to ask document like that, but most other casinos implement like leveling KYC. When it comes to source of funds document, it is the highest level of KYC and afaik it is rare to be asked. For normal gamblers who gamble recreationally and deposit/withdraw normal amount (not that huge), I think they wont be asked to provide source of funds document. Looking at the above issue by brassnuts, it seems that this casino do not serve him fairly and seems to be trying to delay the withdrawal as long as possible (hopefully I'm wrong) as I hope brassnuts will get his money as soon as possible.

[Mahdirakib]

Just to update on this if anyone cares. After all sorts of absurd requests they are now asking me to prove how I fund my crypto and bank accounts.

The risk team has checked your screenshot and is informing you that the information from the screenshot is not relevant enough.
We need to see all the data and names on how your crypto account was funded and all the statements about where the funds to your bank account have been coming from.

Source of funds verification isn't common, betting sites rarely ask the users to complete this process. However, most of the casino reserves the right to ask the user to complete source of funds verification. Although it is a bit strange when casino asks the crypto user to complete this verification. I think Chipstars team wants to know the origin of the funds, that's why they have asked you to send the full transaction data.

[michellee]

Basically most casinos has the right to ask document like that, but most other casinos implement like leveling KYC. When it comes to source of funds document, it is the highest level of KYC and afaik it is rare to be asked. For normal gamblers who gamble recreationally and deposit/withdraw normal amount (not that huge), I think they wont be asked to provide source of funds document. Looking at the above issue by brassnuts, it seems that this casino do not serve him fairly and seems to be trying to delay the withdrawal as long as possible (hopefully I'm wrong) as I hope brassnuts will get his money as soon as possible.

Yes, they do have the right to request documents for the verification process. But if you ask for a passport and source of funds documents, that is very rare and I have never found one. Maybe a passport can be requested too but as for the source of funds, that's very rarely asked.

Ordinary gamblers who don't gamble very often and only with small amounts of money won't think much about verification. They won't want to spend a lot of money because it could cause problems for them. They are better off continuing to gamble with just enough money.

Yes, we hope he can get the money. We all also have to be careful when gambling.

[kotajikikox]

It's strange to me when a casino asks about the origin of money, I don't even know what kind of statements can be attached, or what names and data they are talking about. No casino has ever asked me for that, honestly, even their email confuses me.

Exactly this. They are purposely requesting something that is quite literally impossible hoping that I give up. Even then, like you, I am not even sure what they're asking for.

Unfortunately, for unaware customers, they have good reviews on several aggregate sites which tempted me in to playing there. 2 of those sites I have threads opened detailing what has happened and investigations are getting started. They've sometimes been taking a week to reply to me so it's just very very slow and frustrating.

They are just proving what they are in treating you like this and with their silence now not addressing your case properly I think they will lose support from bitcointalk and am sure this will let their name in bad looks with this behavior they are showing.
with those reason and strategy of  delaying  , they are not that safe for us to deal with .

[panjul07]

Just to update on this if anyone cares. After all sorts of absurd requests they are now asking me to prove how I fund my crypto and bank accounts.

The risk team has checked your screenshot and is informing you that the information from the screenshot is not relevant enough.
We need to see all the data and names on how your crypto account was funded and all the statements about where the funds to your bank account have been coming from.

Source of funds verification isn't common, betting sites rarely ask the users to complete this process. However, most of the casino reserves the right to ask the user to complete source of funds verification. Although it is a bit strange when casino asks the crypto user to complete this verification. I think Chipstars team wants to know the origin of the funds, that's why they have asked you to send the full transaction data.

Based on their terms, they have 3 different level of KYC based on risk identified. They are low, medium and high.
Source of funds is listed under the high level but there is no specific information about the criteria for each level of the KYC.
Yes I have to agree that it is quite rare in this crypto gambling industry where casino ask source of funds.
I myself will not provide it if the casino ask me to provide it if there is no good reason why they ask it and if there is no good reason for me to provide it.

[brassnuts]

No reply for nearly a week again. It so frustrating being this helpless.

I will give them till tomorrow and I will start a scam thread against them, to add to the ones I have on AskGamblers and CasinoGuru.

[Chipstars]

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[brassnuts]

I've been told that there was some kind of mix up and Chipstars will be paying the money owed on Monday. I will post here if and when it is actually received.

[Slow death]

I've been told that there was some kind of mix up and Chipstars will be paying the money owed on Monday. I will post here if and when it is actually received.

 

I had to go back a few pages to understand your case and I was very shocked when I saw that you have been posting in this thread since April 3rd asking these guys to solve your problem and they didn't solve your problem and now they are telling you that they will pay tomorrow, I wonder why they don't pay you today when you're clean in this story? Why do they need to wait until tomorrow to pay you a small amount? I wonder what it would be like if I were a person who deposited a lot of money? they would probably tell the person to wait months to receive full payment. In my opinion this is a very suspicious way for a casino to operate

It appears that this casino has financial problems, and for that reason they took more than 1 month to pay you and they are telling you that they will pay you tomorrow because they want to collect today's profits that they have in the casino. I could be wrong in this theory of mine, I'm not accusing them of anything, it's just a theory I have. In case they really pay you tomorrow, I suggest you immediately withdraw everything from the casino to your wallet and then stop using the casino for a while, I saw that they recently had some complaints against them at the casino.guro



source: https://casino.guru/chipstars-casino-review#tab=js-tab-reviews

These are not scam accusations, but they are problems that the casino is having and in my opinion staying away from them at the moment is the best option, maybe after months you will use them again when you see that you have already forgotten about this problem and that they also don't have any complain at casino.guro and elsewhere on the internet

[brassnuts]

Monday has come and gone and no payment received. All I received were some payment issue excuses. I will update here as anything else changes.

[Slow death]

Monday has come and gone and no payment received. All I received were some payment issue excuses. I will update here as anything else changes.

In my opinion you should wait for today to end, then when tomorrow arrives while the casino hasn't paid you, you can create a thread in this section:

Scam Accusations

Scam Report Format (Use it to make scam reports properly)

The casino representative has not been active since the 10th of this month, so it is difficult to understand why they still haven't paid you while your case is already over 1 month old.

Name: Chipstars
Posts: 70
Activity: 70
Merit: 0
Position: Copper Member
Date Registered: April 19, 2021, 04:14:00 PM
Last Active: May 10, 2024, 11:53:28 AM

This is not a good way for a casino to behave. I don't understand why a casino would take so long to pay out a small amount like yours, if we were talking about millions of dollars, would it make sense for the casino to take a few days to pay out if it was stated in the casino's tos that when someone wins x amount, the casino reserved the right to take a few days to pay, now in your case it doesn't make sense for that casino to take so long for you to pay. If you get paid, I advise you to remove everything from the casino and stay away from that casino. They didn't seem to care about your problem, they act as if your problem was nothing