TATAR (OP)
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Activity: 69
Merit: 10
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September 21, 2016, 10:58:51 PM
Last edit: September 22, 2016, 03:56:39 PM by TATAR |
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Hello. Today i won 1.75BTC from free spin's. I ask support, they say max win from free spins is 0.1BTC(it is ok for me). When i try to make withdraw, support send me message that i break bonus terms(max bet 0.025) But it is not true. My max bet according wagering was 0.019BTC. After wagering i make few 0.03btc bet's. After this they decline my withdraw and take all balance. Proof's:   Wagered done at 12:49  Bets after wagering  In history i cant see even one 0.025BTC bet(during wagering). This is first time when i winning from freespin's. Now i feel really bad with this site. I lost more than 2btc(from own deposits) there and now they treat me like this.. |
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retardsystem
Member
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Activity: 89
Merit: 10
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September 22, 2016, 06:12:20 AM |
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Hello. Today i won 1.75BTC from free spin's. I ask support, they say max win from free spins is 0.1BTC(it is ok for me). When i try to make withdraw, support send me message that i break bonus terms(max bet 0.025) But it is not true. My max bet according wagering was 0.019BTC. After wagering i make few 0.03btc bet's. After this they decline my withdraw and take all balance. Proof's: Wagered done at 12:49 Bets after wagering In history i cant see even one 0.025BTC bet(during wagering). This is first time when i winning from freespin's. Now i feel really bad with this site. I lost more than 2btc(from own deposits) there and now they treat me like this.. This OP got 5 btc fund, you can PM him about the strategy to ask refund. BitStarz refusing to pay my 5 btc https://bitcointalk.org/index.php?topic=1619815.0Bitstarz Removes 3.45 Btc Balance According to Breaking Bonus Terms https://bitcointalk.org/index.php?topic=1454521.0Caution: Bitstarz Casino! https://bitcointalk.org/index.php?topic=1283697.0Delayed withdrawal https://bitcointalk.org/index.php?topic=1616958.0 |
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TATAR (OP)
Member
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Activity: 69
Merit: 10
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September 22, 2016, 08:49:51 AM |
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Thank's but i know i can't do nothing and they will never pay me. I just feel bad becouse i waste money and time on this scummy site.
They make everything to not pay. Beware guys dont play even freespins on this sites.
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torry28
Legendary
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Activity: 1680
Merit: 1001
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September 22, 2016, 09:00:28 AM |
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Thank's but i know i can't do nothing and they will never pay me. I just feel bad becouse i waste money and time on this scummy site.
They make everything to not pay. Beware guys dont play even freespins on this sites.
you still can doing something, give negative trust to their main account https://bitcointalk.org/index.php?action=trust;u=307265 for warning another people when they want playing in their site, add valid reference too. |
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joksim299
Legendary
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Activity: 2198
Merit: 1014
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September 22, 2016, 01:38:44 PM |
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They went totally rogue  ,sadly they used to be my favorite. |
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ndnh
Legendary
Offline
Activity: 1302
Merit: 1005
New Decentralized Nuclear Hobbit
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September 22, 2016, 01:39:50 PM |
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When i try to make withdraw, support send me message that i break bonus terms(max bet 0.025)
But it is not true. My max bet according wagering was 0.019BTC. After wagering i make few 0.03btc bet's. After this they decline my withdraw and take all balance.
To understand this better, are you saying that none of your bets before completing the wagering requirement of 1.352 BTC were above 0.025  |
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bitstars.net
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September 22, 2016, 02:31:01 PM |
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Hi TATAR,
We are very sorry to hear that you had a bad experience at BitStarz. While wagering a bonus the largest bet allowed is indeed 25 mBTC, this means while you are wagering the amount won from the spins as well.
After reviewing your game history it looks like you had a few bets that were higher than 25 mBTC, but we have decided to make an exception and added the 0.1 BTC back to your account now.
Feel free to contact us if you have any further questions about or site or our promotions.
/BitStarz
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bit★Starz - Dream Big, Win Bigger | www.bitstarz.com
Bitcoin Casino | 1,000+ slots | Free Spins and bonuses | Biggest win to date: 150.042 BTC | Lightning fast cashouts
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TATAR (OP)
Member
Offline
Activity: 69
Merit: 10
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September 22, 2016, 03:25:16 PM
Last edit: September 22, 2016, 03:54:30 PM by TATAR |
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Hi TATAR,
We are very sorry to hear that you had a bad experience at BitStarz. While wagering a bonus the largest bet allowed is indeed 25 mBTC, this means while you are wagering the amount won from the spins as well.
After reviewing your game history it looks like you had a few bets that were higher than 25 mBTC, but we have decided to make an exception and added the 0.1 BTC back to your account now.
Feel free to contact us if you have any further questions about or site or our promotions.
/BitStarz
Thank's for answer. Can i withdraw this money without problem ? |
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TATAR (OP)
Member
Offline
Activity: 69
Merit: 10
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September 22, 2016, 03:55:57 PM |
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Ok i got my withdraw. Thx bitstarz.
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bitstars.net
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September 22, 2016, 03:57:53 PM |
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Anytime!
I have sent an email to you with a screenshot for the spins, but as there was only a few we made an exception for you. Just remember the max bet of 25 mBTC in the future.
Of course, you can withdraw straight away and we will cash you out within 10 minutes as usual!
/BitStarz
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bit★Starz - Dream Big, Win Bigger | www.bitstarz.com
Bitcoin Casino | 1,000+ slots | Free Spins and bonuses | Biggest win to date: 150.042 BTC | Lightning fast cashouts
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hopenotlate
Legendary
Offline
Activity: 3486
Merit: 1231
Top Crypto Casino
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September 22, 2016, 04:09:53 PM |
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Anytime!
I have sent an email to you with a screenshot for the spins, but as there was only a few we made an exception for you. Just remember the max bet of 25 mBTC in the future.
Of course, you can withdraw straight away and we will cash you out within 10 minutes as usual!
/BitStarz
Why don't you just AUTOMATICALLY prevent players to break bonus rules?  I guess few lines of proper code could do the trick. Otherwise it just seems like you are trying to bollect excuses not to pay bonus winners. Don't you think it appears this way? |
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TATAR (OP)
Member
Offline
Activity: 69
Merit: 10
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September 22, 2016, 05:18:29 PM |
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Anytime!
I have sent an email to you with a screenshot for the spins, but as there was only a few we made an exception for you. Just remember the max bet of 25 mBTC in the future.
Of course, you can withdraw straight away and we will cash you out within 10 minutes as usual!
/BitStarz
Maybe i make some mistakes but i really dont saw that bet's in my history. Next time i will be more careful. Thx for your support. Cheer's ! |
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btcgmbling
Newbie
Offline
Activity: 32
Merit: 0
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September 29, 2016, 05:57:29 PM |
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Anytime!
I have sent an email to you with a screenshot for the spins, but as there was only a few we made an exception for you. Just remember the max bet of 25 mBTC in the future.
Of course, you can withdraw straight away and we will cash you out within 10 minutes as usual!
/BitStarz
Why don't you just AUTOMATICALLY prevent players to break bonus rules? I guess few lines of proper code could do the trick. Otherwise it just seems like you are trying to bollect excuses not to pay bonus winners. Don't you think it appears this way? That's their plan... they have been doing it since I discovered them. They used the same rule to confiscate 20 BTC of my winnings without rectifying the situation in any way.. They have done the same for many other users who win at their casino... |
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royalpalm
Member
Offline
Activity: 88
Merit: 10
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September 30, 2016, 07:07:15 AM |
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Anytime!
I have sent an email to you with a screenshot for the spins, but as there was only a few we made an exception for you. Just remember the max bet of 25 mBTC in the future.
Of course, you can withdraw straight away and we will cash you out within 10 minutes as usual!
/BitStarz
Why don't you just AUTOMATICALLY prevent players to break bonus rules? I guess few lines of proper code could do the trick. Otherwise it just seems like you are trying to bollect excuses not to pay bonus winners. Don't you think it appears this way? That's their plan... they have been doing it since I discovered them. They used the same rule to confiscate 20 BTC of my winnings without rectifying the situation in any way.. They have done the same for many other users who win at their casino... 20 BTC. WTF, you should make a scam accusation too, do it immediately sir.  |
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