Hi
just so you guys know, they informed me from Jaxx that their service is down, but they will recover it hopefully.
I hope they recover the coins for you but since you are having trouble with this wallet and Jaxx is down why not switching to the best available wallet for Android and which is always online and with no intentions of going down like jaxx ? Just install Mycellium from the play store and it offers the maximum from the side of convenience and from the side of security for an Android wallet.