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Author Topic: [ANN] BITSANE.COM Cryptocurrency Exchange Platform Is Now Live  (Read 14222 times)
akamit
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January 03, 2018, 01:47:53 AM
 #401

Can we fund accounts with credit or debit cards?
No, currently only these 3 methods are available to fund USD or EURO : Okpay, advcash and wire transfers. Out of these, for wire transfer we need to complete account verification processes.

But I am sure, in near future Bitsane will add more payment methods to fund fiats (card payments maybe one of them). Probably they might be already working on this, love to hear on any update this too.

Do we need to verify in order to deposit/withdraw via okpay and advcash. Your post indicates for wire transfer only.
But I saw in their site written "Fiat Limit - Not eligible". So okpay and advcash also belongs to fiat family along with wire transfer?
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January 03, 2018, 07:40:52 AM
 #402

I would use it if you added more ripple based coins like casinocoin.

Moving to Puerto Rico...
BWayne
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January 04, 2018, 08:13:18 PM
 #403

Are there site issues currently with the exchange?
seriicool
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January 04, 2018, 11:40:59 PM
 #404

Are there site issues currently with the exchange?
Yes, you can check their facebook.
Phil H The Brit
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January 05, 2018, 07:02:26 PM
 #405

I am in exactly the same situation and their Facebook and Twitter pages show that there are LOTS of other people in our situation as well.

After reading the CNBC article I opened an account and transferred 50% of my Bitcoin from my Coinbase to Bitsane. After a half hour Coinbase emailed me showing the transaction went through. After 1 hour there was no Bitcoin in my Bitsane Wallet. I sent Bitsane a message through their system asking where are my Bitcoins. I immediately received their automated response email.

Then I started searching the web and found that many people are in the same position and the Bitsane Facebook page said that they were not expecting the high demand after the CNBC article and their system could not cope.

Now, some 30 hours later, there are no Bitcoins in my account, there has been no update on their Facebook page, I have not received anything from Bitsane and I am truly concerned that they are stealing peoples' money. Without any updates from Bitsane I have no other option than to think this way.

Is there any agency to complain to?
Can we force them to respond?
Has anyone opened an account recently and had their wallet show transfers?
Bitsane
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January 08, 2018, 01:01:59 PM
 #406

Transferred bitcoins to my bitsane wallet, transaction confirmed and verified on the blockchain.  However, the balance in my bitsane wallet is still showing "0". Submitted ticket to support team and received no response.

Im pissed!!!

https://www.facebook.com/bitsane

Kindly read the latest news
Bitsane
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January 08, 2018, 01:22:20 PM
 #407

I would use it if you added more ripple based coins like casinocoin.

We are considering this option and will highlight any important news on our Facebook page: https://www.facebook.com/bitsane
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January 08, 2018, 01:25:00 PM
 #408

Can we fund accounts with credit or debit cards?
No, currently only these 3 methods are available to fund USD or EURO : Okpay, advcash and wire transfers. Out of these, for wire transfer we need to complete account verification processes.

But I am sure, in near future Bitsane will add more payment methods to fund fiats (card payments maybe one of them). Probably they might be already working on this, love to hear on any update this too.

Do we need to verify in order to deposit/withdraw via okpay and advcash. Your post indicates for wire transfer only.
But I saw in their site written "Fiat Limit - Not eligible". So okpay and advcash also belongs to fiat family along with wire transfer?

Kindly specify the country of your residence.
Bitsane
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January 09, 2018, 09:57:42 AM
 #409

Dear Customers!

Please be advised that due to recent CNBC story, our servers were slammed quite a bit. Our equipment was not ready to process such number of new users simultaneously. We hope you understand that it gave us a jolt and we have been working non-stop since then to resolve all the issues. 
Update on the current system status:
A lot of withdrawals were successfully processed. We are sorry if this is too straightforward, but people just don't tend to post that everything is ok, they tend to vine and then when it's ok, they just leave and never give feedback.
New code rolled out to production.
Fixed "stuck" of order execution.
Fixed "duplicate" addresses given to 73 users.
Those users had their address cleared and deposit unset. Please write a ticket with a subject "My crypto address was changed" and deposit TXID to prioritize. (It that is not your case - please do not abuse, we will penalty for that)
Fixed ETH and BTC deposits/withdrawals.
There is still 143 (down from 1200) pending withdrawals that should be processed manually.
Please check your balances, and if you are quite sure that you have any deposit missing - open a new support ticket and be sure to provide TXID of deposit.
Tickets which contains no information like "where is my money?" will be silently closed as cannot be handled.

PS: update for the users comments:
12000 deferred withdrawals handled, 
about 7600 stuck deposits processed (but there can be more which we are unaware of, that’s why stated to open a support ticket)
Total users affected by locked orders is 12000, processed 8370, still working on it.
Total tickets created was 11000, all closed forcibly.

P.S.: We are hiring :blush: 
20 vacancies for senior C++/Golang programmers in Krakow/Poland 
A lot of vacancies for support specialist in Krakow/Poland, Odessa/Ukraine.
Few vacancies for support specialist in UK/London.

Sincerely,
Bitsane Team
dsindia
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January 14, 2018, 09:07:50 PM
 #410

i send to my bitsane wallet some ICN yesterday but never arrived to my account. This is the transaction

https://etherscan.io/tx/0xe57201246cdf04e601117ae3f3dc4b4a0d555d397543f05fa1e7bb7401d7210d

i had open 3 tickets but they don't reply. For now the price is changed and if ICN will arrive into mywallet however i lost about 30%....in the past, i have used bitsane for 4 operation with ripple and never problem...in this case, it is a very bad service.

i hope that my money come back into my account
dsindia
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January 15, 2018, 08:25:55 PM
 #411

i send to my bitsane wallet some ICN yesterday but never arrived to my account. This is the transaction

https://etherscan.io/tx/0xe57201246cdf04e601117ae3f3dc4b4a0d555d397543f05fa1e7bb7401d7210d

i had open 3 tickets but they don't reply. For now the price is changed and if ICN will arrive into mywallet however i lost about 30%....in the past, i have used bitsane for 4 operation with ripple and never problem...in this case, it is a very bad service.

i hope that my money come back into my account

after 2 days i have my money into bitsane balance...finally
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