Well, on the 2nd April I sent over 2k in eur to bitstamp, and it has not showed up on my account yet (9 April).
I opened a ticket, #674, asking if they had received it. After a day they replied asking for more details from the sending bank, which I supplied. I have not heard back yet. I've asked the sending bank to trace the money.
Perhaps they are too busy to reply to their customers, but I am now in the situation where my euros are lost in the aether for some considerable period of time and I am at a loss what to do.
Really, job #1 is not losing client funds. I have lost trust in the process some because of this event. Last time I used them it went silky smooth and the money was there the same day.
And of course I've missed out on a nearly doubling in price due to this fiasco (sob, sob
)
What are my options?