nightwolf2013
Newbie
 Offline
Activity: 4
Merit: 0
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September 09, 2013, 02:12:36 AM |
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Hi my order #13615 has been stuck on Private Key yet to be funded for a WEEK now... I am getting impatient and my funds should have been disbursed within an hour at MOST.. I bought these coins at 140$ market price and now they have gone down in value.
Please send me the hedged amount. Thanks!
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Ascension (OP)
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September 09, 2013, 04:14:38 AM |
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I can initiate a refund if you send the bitcoins back. Then you can place a new order at the existing rate.
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Ascension (OP)
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September 09, 2013, 01:31:46 PM |
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Dear btcQuick,
I'm stuck in the "Awaiting SMS Confirmation" for Order #14330, I have verified a new phone number which is 2818169129, still have not received the confirmation.
Thank you very much
the sms code has been resent. |
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malcono
Newbie
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Activity: 4
Merit: 0
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September 10, 2013, 05:14:34 PM |
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Hey there Ascension,
I made an order for some bitcoins on September 7th, and it's been "Under Review" since.
It is order #14222.
I've sent emails and made phone calls and haven't received a single response yet.
Thanks.
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malcono
Newbie
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Activity: 4
Merit: 0
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September 10, 2013, 06:25:44 PM |
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Hey there Ascension,
I made an order for some bitcoins on September 7th, and it's been "Under Review" since.
It is order #14222.
I've sent emails and made phone calls and haven't received a single response yet.
Thanks.
I got a call from Jerrod and he got my order to start going through. Thank you. |
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fishface
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September 11, 2013, 02:18:22 PM
Last edit: September 11, 2013, 02:31:38 PM by fishface |
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Order #14603 - my order is now showing "Complete", as it usually does when the private key is available and funded. However, it still says "Private key not yet funded" and the funds are not available. Just checking on the status, as I have not previously gone "Complete" without the transaction actually being completed.
Edit: resolved immediately, thanks again btcquick.
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Ascension (OP)
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September 11, 2013, 02:42:12 PM |
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Order #14603 - my order is now showing "Complete", as it usually does when the private key is available and funded. However, it still says "Private key not yet funded" and the funds are not available. Just checking on the status, as I have not previously gone "Complete" without the transaction actually being completed.
Edit: resolved immediately, thanks again btcquick.
Your order is funded. Typically if you get the email saying the private key is funded it means that our system has been triggered to fund the private key and all you have to do is wait for it to arrive. We are working on making this faster and should be in a week or so. |
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vesperwillow
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September 12, 2013, 08:56:10 PM |
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Order 14775 still waiting to be sent the link (or funded, whichever). Any clue? Placed about 8 hours ago. For the premium paid, I wish it was a smidge quicker.
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vesperwillow
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September 12, 2013, 11:54:50 PM |
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11 hours and counting.. with the value of BTC now vs when I ordered, I figured you guys have made $2.43USD with my pending coinage. Well played.  |
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Ascension (OP)
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September 13, 2013, 12:20:46 AM |
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11 hours and counting.. with the value of BTC now vs when I ordered, I figured you guys have made $2.43USD with my pending coinage. Well played. IF you view your order details you will see that your order is funded and has been for a while. The order is currently waiting for you to confirm via SMS. You will need to do so before the link is displayed. |
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vesperwillow
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September 13, 2013, 03:08:11 AM |
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Had to resend code, it worked that time. Thanks.
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cbhelp
Newbie
Offline
Activity: 56
Merit: 0
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September 15, 2013, 01:42:24 PM |
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Order 15209, still pending, money paid through Google wallet, taken from credit card, I need this fulfilled please, time sensitive this morning.
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Ascension (OP)
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September 15, 2013, 03:16:34 PM |
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Order 15209, still pending, money paid through Google wallet, taken from credit card, I need this fulfilled please, time sensitive this morning.
We are still awaiting payment confirmation from google checkout. You may consider giving Google Wallet (1-855-492-5538) a call or calling your bank to ensure they did not block the transaction. |
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keeron
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September 18, 2013, 07:53:07 PM
Last edit: September 18, 2013, 09:45:39 PM by keeron |
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Got emails that the key was funded, but no updates on the site yet. Maybe a glitch/delay, but just stating here incase there's other issues
order #s - 15693 and 15696
The order pages for both say "Private Key is in queue to be funded.", but the email says that it was funded.
Edit: Got offline help. The blockchain site/API being down probably contributed to this. The keys were funded quickly, but the site couldn't show accurate info (or link to key). Now it is all sorted.
For those not aware, there's a place in the accounts page to provide your own wallet address (just need to prove you own it by signing a message). Use that for simplicity and quick access to the funds.
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cbhelp
Newbie
Offline
Activity: 56
Merit: 0
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September 18, 2013, 08:03:30 PM |
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Order 15209, still pending, money paid through Google wallet, taken from credit card, I need this fulfilled please, time sensitive this morning.
This was resolved that morning, I forgot to post. Google wanted to make sure it was me using my account because I entered my card number wrong a few times (was early) |
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vesperwillow
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September 19, 2013, 02:51:46 PM |
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Providing more positive feedback:
Order #3 placed with btcquick, I had a funded key within minutes. Nice!
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thex12
Newbie
Offline
Activity: 6
Merit: 0
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September 20, 2013, 11:10:33 AM |
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Hey Ascension, Have had a few successful orders now all within a dollar or so of the bronze membership limit, I linked my TrustCloud membership yesterday and it didn't upgrade me to bronze+ membership, filed a support ticket but have not heard anything? Really need to get around 2-3btc ASAP and these 24hr limits are killing me (as is the lack of stock), could you please have a look? PS: I also attempted to sign up to miicard but they're having tech issues with verifying my bank account details etc, in support ticket line here aswell..  |
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Ascension (OP)
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September 20, 2013, 02:19:15 PM |
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Hey Ascension, Have had a few successful orders now all within a dollar or so of the bronze membership limit, I linked my TrustCloud membership yesterday and it didn't upgrade me to bronze+ membership, filed a support ticket but have not heard anything? Really need to get around 2-3btc ASAP and these 24hr limits are killing me (as is the lack of stock), could you please have a look? PS: I also attempted to sign up to miicard but they're having tech issues with verifying my bank account details etc, in support ticket line here aswell.. Your trustcloud score has to be above 650 in order for the Bronze+ to be activated. Send me a PM with your email address that is on your account so I can take a look. |
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Gwapo
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September 22, 2013, 03:07:05 PM
Last edit: September 22, 2013, 03:32:54 PM by Gwapo |
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order #16227
it says completed but no private key
Edit: nevermind went through thanks
i was just impatient
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knightlife999
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September 22, 2013, 05:20:59 PM |
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Bought BTC over 5 hours ago, and selected to have it sent directly to my wallet. The BTC still has not shown up in my wallet. Normally I wouldn't be so impatient, but I am trying to pay a time sensitive transaction today. My payment shows as being "complete". Will my BTC be sent shortly?
Order# 16218
Update:
Just went through. Thanks Ascension!
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