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Ascension (OP)
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April 10, 2013, 10:54:10 PM |
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This thread is for customer issues, service announcements, ect. of btcQuick.
It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)
Thanks for all your continued business and support!
-Ascension
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Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction.
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Wilikon
Legendary
 Offline
Activity: 1176
Merit: 1001
minds.com/Wilikon
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April 11, 2013, 12:27:20 AM |
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Joining the official support thread. Order#3302. Will check if I get the SMS.
Thank you.
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Wilikon
Legendary
Offline
Activity: 1176
Merit: 1001
minds.com/Wilikon
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April 11, 2013, 02:32:26 PM |
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Hello! pending Order #3302 (since April 2, 2013) here again.
I have updated my account to reflect (and prove) that I can receive SMS from you. Under Fax number is the number you can send SMS to.
According to the email I received yesterday you sent me an SMS at the number listed on my account. This is my home number. That number is not able to receive any SMS. I am just writing this here just in case the support service in charge on that thread is in sync with the support service in charge for the email reply
I will update this thread with my experience many times until this little misunderstanding is resolved.
Take care BTCquick.com
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Wilikon
Legendary
Offline
Activity: 1176
Merit: 1001
minds.com/Wilikon
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April 11, 2013, 03:05:29 PM |
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Hello! pending Order #3302 (since April 2, 2013) here again.
I got your SMS. I SMS back: I confirm the order.
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Wilikon
Legendary
Offline
Activity: 1176
Merit: 1001
minds.com/Wilikon
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April 11, 2013, 05:52:42 PM |
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Hello! pending Order #3302 (since April 2, 2013) here again.
I got your SMS. I SMS back: I confirm the order.
Order #3302: Case Closed! Thank you. Regards. P.S.: I WILL use your service again in the future. Peace. |
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bitsalame
Donator
Hero Member
Offline
Activity: 714
Merit: 510
Preaching the gospel of Satoshi
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April 22, 2013, 01:24:14 AM |
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When are you guys going to restock the inventory of bitcoins?
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Ascension (OP)
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April 22, 2013, 03:33:51 AM |
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When are you guys going to restock the inventory of bitcoins?
We currently have some in stock and we have all weekend. |
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bitsalame
Donator
Hero Member
Offline
Activity: 714
Merit: 510
Preaching the gospel of Satoshi
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April 22, 2013, 05:04:16 AM |
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When are you guys going to restock the inventory of bitcoins?
We currently have some in stock and we have all weekend. the 1 btc private key only? btw, don't you accept international phone numbers for verification? it keeps saying "invalid number" |
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torusJKL
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April 30, 2013, 07:12:49 AM
Last edit: April 30, 2013, 07:47:48 AM by torusJKL |
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btw, don't you accept international phone numbers for verification? it keeps saying "invalid number"
I had the same problem. Just tried again now and I received a voice call with the pin. |
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torusJKL
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May 01, 2013, 03:10:03 AM |
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I have bought 2 BTC from you.
The payment has been cleared 8 hours ago.
I did not get any Bitcoins yet.
I also wrote an email 7 hours ago asking to send me the Bitcoins as soon as possible.
What is happening? There is nothing quick about this.
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Ascension (OP)
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May 01, 2013, 03:12:08 AM |
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I have bought 2 BTC from you.
The payment has been cleared 8 hours ago.
I did not get any Bitcoins yet.
I also wrote an email 7 hours ago asking to send me the Bitcoins as soon as possible.
What is happening? There is nothing quick about this.
Please PM me your order #. Thanks, -Ascension |
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torusJKL
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May 01, 2013, 06:21:26 AM |
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I sent the PM and btcQuick has sent me the order.
Ok now but I wonder why my first email did not trigger any response.
In the long run It would be better if the process works more automated and with less problems.
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torusJKL
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May 01, 2013, 06:45:55 AM |
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A question regarding the price calculation.
I'm a bronze member so the fee should be 7.5%
But When I compare your prices and the current ask price on Mt.Gox I get a fee between 11-14%.
How do you calculate the price?
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SilentSonicBoom
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May 03, 2013, 05:25:46 AM |
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A question regarding the price calculation.
I'm a bronze member so the fee should be 7.5%
But When I compare your prices and the current ask price on Mt.Gox I get a fee between 11-14%.
How do you calculate the price?
I agree with this post. Also, how long until more bitcoin are available? |
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Ascension (OP)
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May 03, 2013, 06:48:20 AM |
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Price is calculated on the Mt.Gox Average price or the last price which ever is higher.
Stock will be added tomorrow around 12:00pm MST
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madmalkav
Newbie
Offline
Activity: 39
Merit: 0
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June 08, 2013, 10:01:53 AM |
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In the Address fields, there is no country option. Should I use State to put my country, or are you adding it?
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Aesthetics
Newbie
Offline
Activity: 11
Merit: 0
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July 05, 2013, 05:34:54 AM |
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When are we going to have BTC in stock again? Thank you
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Ascension (OP)
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July 05, 2013, 05:35:32 AM |
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When are we going to have BTC in stock again? Thank you
Tomorrow morning/noon |
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ninjaboon
Legendary
Offline
Activity: 2114
Merit: 1002
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July 07, 2013, 06:32:17 AM
Last edit: July 07, 2013, 06:57:01 AM by ninjaboon |
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They have 30 BTC in stock now.
Just made an order for 1 BTC : Order #7569
Still awaiting for the Private Key to be Funded,
SMS was confirmed 30 mins ago......
Ok, the BTC add has been funded, took about 32 mins.
203pm - SMS was confirmed
235pm - Private key funded.
256pm - I ordered 1 BTC but only received 0.9995 BTC. Your site should mention the network fee deductions as newbies might get upset about this.
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Ascension (OP)
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July 07, 2013, 06:51:22 AM |
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They have 30 BTC in stock now.
Just made an order for 1 BTC : Order #7569
Still awaiting for the Private Key to be Funded,
SMS was confirmed 30 mins ago......
Your order was just processed by our system. You should have received an email informing you that your private key was ready. Thanks, -Ascension |
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