Official btcQuick Support Thread (Active Customer Support)

[Dwayne7]

How often do you guys restock BTC?

[1715002496]

1715002496

[peengwinz]

I linked my TrustCloud account but I'm still bronze level. I need to buy $500 worth asap

[Ascension]

I have waited well over 12 hours now for order #16318. This is very frustrating. btcnotsoquick

Should be funded very soon.

[BaurusdB]

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[Ascension]

I have waited well over 12 hours now for order #16318. This is very frustrating. btcnotsoquick

Should be funded very soon.

"Very soon", as in taking more than 14 days?

https://bitcointalk.org/index.php?topic=127840.msg3225816#msg3225816

your order is funded.

[BaurusdB]

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[keeron]

Just to update, my order got funded after few hours. The delay wasn't normal from past experiences, no idea what happened. Did another similar order today and still waiting for the BTC after couple of hours. The wait (and no obvious reasons for it) is not looking good. I hope this is just a temporary issue, because the quick funding from btcquick is one of their strengths.

Quick check with regards to order #16352‏

This was for funding a personal wallet address and not a private key ... Been about 10 mins and I don't see any activity on blockchain for my address. Both the confirmation email and order page seem to suggest that this went through (past experience, this was almost instant).

The btcquick's order page still has the same number of bitcoins available as before I ordered (which was substantial), and my daily limit didn't go down as well (should've reset to 0)

Just checking whether something else is wrong or a known delay/issue.

Thanks

[Ascension]

Just to update, my order got funded after few hours. The delay wasn't normal from past experiences, no idea what happened. Did another similar order today and still waiting for the BTC after couple of hours. The wait (and no obvious reasons for it) is not looking good. I hope this is just a temporary issue, because the quick funding from btcquick is one of their strengths.

Quick check with regards to order #16352‏

This was for funding a personal wallet address and not a private key ... Been about 10 mins and I don't see any activity on blockchain for my address. Both the confirmation email and order page seem to suggest that this went through (past experience, this was almost instant).

The btcquick's order page still has the same number of bitcoins available as before I ordered (which was substantial), and my daily limit didn't go down as well (should've reset to 0)

Just checking whether something else is wrong or a known delay/issue.

Thanks

I just want to make some things clear. Your payment being processed is completely a separate issue from the private key being funded.

If your order is in a "Payment Received" state then we have received notification that a payment was submitted, we cannot fulfill the order until we receive payment confirmation. Once your order has reached "Payment Confirmed" it is processed by our system and the private key is then funded.

In this case, your order is in the "Payment Received" state.

[fishface]

I have waited well over 12 hours now for order #16318. This is very frustrating. btcnotsoquick

Should be funded very soon.

Resolved.

[keeron]

Thanks,

Just noticed it as well, though it is strange. I've checked the google wallet as well as my credit card website and can't see any action I can do. I guess I'll just wait for the payment to be processed.

- Keeron

Just to update, my order got funded after few hours. The delay wasn't normal from past experiences, no idea what happened. Did another similar order today and still waiting for the BTC after couple of hours. The wait (and no obvious reasons for it) is not looking good. I hope this is just a temporary issue, because the quick funding from btcquick is one of their strengths.

Quick check with regards to order #16352‏

This was for funding a personal wallet address and not a private key ... Been about 10 mins and I don't see any activity on blockchain for my address. Both the confirmation email and order page seem to suggest that this went through (past experience, this was almost instant).

The btcquick's order page still has the same number of bitcoins available as before I ordered (which was substantial), and my daily limit didn't go down as well (should've reset to 0)

Just checking whether something else is wrong or a known delay/issue.

Thanks

I just want to make some things clear. Your payment being processed is completely a separate issue from the private key being funded.

If your order is in a "Payment Received" state then we have received notification that a payment was submitted, we cannot fulfill the order until we receive payment confirmation. Once your order has reached "Payment Confirmed" it is processed by our system and the private key is then funded.

In this case, your order is in the "Payment Received" state.

[hl5460]

Hi Ascension,
Could you please update the status of BQ on BF. It still says:

Status: August 2013 Sales as of 08-26-2013 2:00 PM - $404,839.67! Number of orders so far this month 2,336

[Droganan]

My payment is confirmed but my private key is in queue to be funded. Really? And you guys have 23 BTC for sale? Hmmmm.

774739704836040

That order is marked Complete but private key isn't funded yet?

[cbhelp]

Private key funding hass been A LOT slower than in the past.  I waited like 12 hours after my payment was confirmed (not processing) on y last buy.  Is there a reason why its not taking 5-15 minutes, and now taking 12-24 hours? This is the best part of your service, if I am paying a huge markup for btc, I want them fast, as advertised, not slow.  If I want to wait, I will go onto coinbase, where I can get btc at a lot lower rate.

[Droganan]

It has now been over 15 hours since I placed the order and over 14 hours since it was marked payment confirmed or completed or whatever and it was still pending but now it is marked complete with the private key still in queue? I want my friggin bitcoins NOW! I will never use this service again after this if this is how long it takes to get your bitcoins. Used to be instant. Not anymore!

My order # 16562

Damn. Friggin crap...

[peengwinz]

It has now been over 15 hours since I placed the order and over 14 hours since it was marked payment confirmed or completed or whatever and it was still pending but now it is marked complete with the private key still in queue? I want my friggin bitcoins NOW! I will never use this service again after this if this is how long it takes to get your bitcoins. Used to be instant. Not anymore!

My order # 16562

Damn. Friggin crap...

I always get mine in 10 minutes or so

[peengwinz]

when will you guys restock?

[Ascension]

It has now been over 15 hours since I placed the order and over 14 hours since it was marked payment confirmed or completed or whatever and it was still pending but now it is marked complete with the private key still in queue? I want my friggin bitcoins NOW! I will never use this service again after this if this is how long it takes to get your bitcoins. Used to be instant. Not anymore!

My order # 16562

Damn. Friggin crap...

your order is funded.

[ffxtwo]

Ascension, hello,
We are all waiting an update of actual sales before dividend (last 08-26), the share price is too low!
Cordially

[BaurusdB]

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[Ascension]

I got my private key instantly, however when I try to export to blockchain.info, the network propagation remains at 0% (Transaction Unconfirmed obviously).

Please fix.

I cannot fix this, the network must confirm the transaction.