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April 12, 2013, 07:35:58 AM |
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Greetings,
I am very worried that MtGox might freeze my account and keep my money, essentially for no reason whatsoever. I verified my identity with them quite a while ago, and have been happily sending them bitcoins. Then I wanted to take some money out, set up a bank for funds retrieval, that was accepted, and made a bunch of orders starting five days ago. None of them have arrived, and now I find that they don't let me move out any funds (not even my bitcoins!) and they tell me that my account is under verification. When contacted, they told me that the name in the bank account is different than the one in my mtgox account... But it is the same name! The only difference is that a Manuel, my second name, that is speelled out in mtgox, is an M in the bank! I haven't been able to contact an actual human being that could understand that it is actually my name, despite the fact that I sometimes use the middle initial and sometimes the middle full name.
Should I be worried? Have they been known to keep people's money without giving them the opportunity to explain? Is there anything at all I can do? The couple of answers I've got so far could just as well come from a bot, and they take about two days to answer.
Any suggestion will be appreciated,
jm
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