If you have missing Bitstamp SEPA transfers, post here.

[miror]

I have made a SEPA deposit of €2.1k on November 18, and three 4-figure deposits on November 20.
The November 20 deposits all got credited within the same day! But the oldest (and largest) deposit, from november 18, is still missing. How is that possible?
I sent a ticket more than 20 hours ago - no reply. Is somebody from bitstamp here, who could look into this??

what also looks weird... is this normal?

Account -> History says: 2013-11-18 14:25:01   [IP-Address]   Opened SEPA deposit for EUR 2,100.00
but Deposits -> Your Deposit Requests says: Nov. 18, 2013   EU bank transfer (SEPA)   EUR 2,100.00   Finished

how can it be "Finished" when the money has not been credited yet??? it is also not shown in Account -> Transactions

[1715238361]

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[1715238361]

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[1715238361]

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[miror]

ok i'm getting mad

WHERE IS THE PROBLEM TO REPLY WITHIN 40!! HOURS?? U EARN SOME 10 or 100K PER DAY. EMPLOY MORE SUPPORT STAFF U GREEDY ****** ********!! 

AND SEND ME MY MONEY!


meanwhile btc price is exploding....

[mikhaeluk]

I do ... same problem

[devastator83]

SEPA deposit on 14th november.. with still no balance..

Same thing here ...

Deposit on 12/11, still nothing on my account ...
No response to tickets in 4 days !

Have they ran with my money ?

[Mudbankkeith]

SEPA deposit on 14th november.. with still no balance..

Same thing here ...

Deposit on 12/11, still nothing on my account ...
No response to tickets in 4 days !

Have they ran with my money ?

They are trading with our cash!

[SimpleStevie]

SEPA deposit made on 12th November...still nothing! I made a smaller deposit just to check it all out a couple of days before, surprise surprise this went through with no problems. Then as soon as I make a bigger deposit....nada! Not a happy bunny!!

[devastator83]

Has anyone got response to their tickets the last couple of days ?

[Rubenslash]

Same problem, sent the 18th 850€ to bitstamp but still not on my account.

User ID: 287992

[Mudbankkeith]

Has anyone got response to their tickets the last couple of days ?

Quote from ticket:-

ANŽEJ SIMIČAK    (1 DAY, 7 HOURS ago)
Dear xxxxx,

We have instructed our system administrator to look into your case and resolve it accordingly.

If you should have any additional issues or questions, in the future, please feel free to contact us again.

Best regards,
Anžej Simičak


STILL WAITING

They are no longer content with skimming the funds, They are now cynically scamming as well.

[Rubenslash]

My money arrived after 5 days. To everyone still waiting: open a ticket and wait, i am sure that it will get fixed. Just be patient

[devastator83]

My money arrived after 5 days. To everyone still waiting: open a ticket and wait, i am sure that it will get fixed. Just be patient

I've been patient for 10 days now ...
I can continue to be patient, however I hate it when tickets are ignored and nothing is communicated !

[devastator83]

2 days later ...
still no sign of my money nor any response to tickets, mails, facebook or twitter   

[dsattler]

My deposit from 11/11 has finally arrived! 

I think, depositing on a sunday shows, that bitstamp are still working off their backlog.

Unfortunately, I had to start an investigation for the money and my bank and bitstamp's bank charged me 85 € for that! 

[123thedude]

I made a SEPA withdrawal and it was confirmed via. email by bitstamp 28th of november:

Dear xxx xxx,

Your withdrawal request has been confirmed.

Transaction data:
xxx xxx

Address:
blahblahstreet
blerghland

IBAN: xxxx
BIC: xxxx

Requested amount: $$$$
EUR/USD exchange rate: $
Fee: $
Sent: $$$$ EUR

If you have any questions regarding Bitstamp exchange service please read our FAQ or use our support form (https://www.bitstamp.net/support/). Our support staff will be more than happy to assist you.

Best regards,
Bitstamp team

I waited a couple of days and opened a support ticket on 5th of december asking if everything was cool - they have not replied yet.
So.. 12 days and no money + 4 days without an answer. Now I'm starting to get really nervous. I understand if there is some delays, but when there is no answer and no explanation, it starts to get really uncomfortable.

[samanthakent]

I have been waiting for more than 14 days for confirmation of a wire transfer to Bitstamp > $5000. They asked for additional information. They have a lot of my money and I have contacted support 3 times, with no response in over a week. I understand they might be overwhelmed but they need to be better communicators or they will lose their reputation in the Bitcoin community.

[mvdn]

28 november 2013   EU-overboeking (SEPA)   $5.273,50   completed

Still no money in my bankaccount, they answerd my support ticket 2 weeks ago saying they started investigating the matter.

To date no more replies to my multiple tickets!

Bitstamp get your act together and work with another bank. This is outrageous and i have completely lost faith in your exchange!

[coiniemonster2014]

Question for Bitstamp.net Support or anyone else who might know??!

Does it matter or would it slow the processing of a transfer if one was to send lets say 10EUR more than was filled in in the Bitstamp Deposit form? Would the two numbers being off by 10EUR slow processing in any way? All my previous transfers only took 24hr max and this ones taking days

BTCBTCBTC

[lunarboy]

 These problems seem to be continuing.   

Sent transfer to Bitstamp on the 17th February and still nothing. Support are frustratingly slow to reply to simple questions, and keep asking me for redundant information that I have already supplied. My bank confirms the deposit arrived safely 24 hours after the SEPA instructions were received with all the relevant references and account numbers double checked. 

So my question to BITSTAMP is what are you playing at?

My question to everyone else, as I have not read the entire thread. Do these deposits go through EVENTUALLY?? Or have some gone completely missing?

I've experienced these problems before. Delayed deposits, eventually being returned to my account (6weeks later) and failing to transfer in...... Guess where??

GOX

[RunnerEm]

I submitted a wire transfer to Bitstamp today and forgot to put my account number in the message field.  How do I get my deposit to show up in my account?  I have sent a message to support.

[lonewoolf]

I submitted a wire transfer to Bitstamp today and forgot to put my account number in the message field.  How do I get my deposit to show up in my account?  I have sent a message to support.

Did this ever get resolved?

I just did the same thing :///