Pathetic support experience from Coinsecure

[Blackshadow007]

Seriously unacceptable now , I am waiting for my deposit to be verified since last Saturday and still nothing . Support / Benson never replied i tried to contact many times . Hope that get fix now ; in the meantime as my Deposit stuck with Coinsecure i tried Zebpay and i must say my god they are fast . Verified within 30 min , deposited within 5 min . Most good thing of Zebpay that they has Netbanking deposit option which is automatic and fast , no need to added beneficiary and thing which CS or others has . Simply deposit via Netbanking and its instant . I hope Coinsecure implements this cause this is seriously unacceptable to have deposit stuck almost a week for this much volatile Currency . I missed a lot of opportunities of UP and Down for Coinsecure delays . Benson i know you working hard but you guys need to show some result of your improvement , its always delay and stuck whenever BTC price spike happens with Coinsecure .


Edit > Benson replied me now and i hope this gets fixed for me today at earliest .

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[erikalui]

Again am having issues with coinsecure. Withdrawal and login links are not being sent to my email and I get automaticaaly logged out too.

[Benson Samuel]

Again am having issues with coinsecure. Withdrawal and login links are not being sent to my email and I get automaticaaly logged out too.

90 minute sessions. Logout will happen auto after that. Will add something to extend sessions.. Need to align it with mobile, and that may take some time.

Withdraw links should be working fine. If it fails, need to wait 10-15 seconds, cancel and try again. This is a measure to avoid queueing on the mail server.
However, I cannot see any circuits broken for withdraw emails, today. Can see some missed login links and forgot password links, but nothing in the withdrawal link side of things.

Will test again though.. that part should be fine.. Circuit breakers come into effect if transaction has taken too long and will reset back to normal, once the route clears. So at worst, need to try again after some time.

[iram3130]

Again am having issues with coinsecure. Withdrawal and login links are not being sent to my email and I get automaticaaly logged out too.

Same problems with me too. Staying with coinsecure only because of it's rates, app and website doesn't respond when it should be. Not able to trade for the point where I supposed to be.