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Author Topic: ShapeShift.io problem (sent money, "failed")  (Read 1529 times)
0x0010
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January 18, 2017, 01:07:07 PM
 #1

Sent 166 CLAM here: http://khashier.com/tx/6bde0432c6ed974c35ca04472c37163**********9e195ec9f5491f73a0db4e to the shapeshift.io specified wallet in exchange for BTC to my wallet: 1BcBpd8weYM6Ue2X4KpJw8CwRYnSf74rU1

The transaction went from "awaiting exchange" to "failed" and now I have no clam or bitcoin.

Anyone experienced with this?

thanks

keybase.io/0x0010
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There are several different types of Bitcoin clients. Hybrid server-assisted clients like Electrum get a lot of their network information from centralized servers, but they also check the server's results using blockchain header data. This is perhaps somewhat more secure than either server-assisted clients or header-only clients.
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jacobmayes94
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January 18, 2017, 01:47:26 PM
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it happened to me, if you put a refund address they will simply return it automatically if not then contact them with TX IDs etc and they will return it for you, they did with me

ALTCOIN NODE HOSTING SERVICE:

https://bitcointalk.org/index.php?topic=1766796.msg17675892#msg17675892

BTC: 3Eo6Uzrq5wTiiU5NMBHjv6qZAo8HmHU1dQ
LTC: LXzQjiKV7WK3ktv64jow5RoCR15pmkVKJX
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January 19, 2017, 02:16:59 PM
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it happened to me, if you put a refund address they will simply return it automatically if not then contact them with TX IDs etc and they will return it for you, they did with me
Yes that's why you don't need to worried if you put the refund address it will be back soon your clam.i use this exchange many times and I donot have any bad experience failed transaction as of  now but if it will happen to me I know it will be back.

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January 19, 2017, 07:15:41 PM
 #4

Awaiting exchange -> failed is casing due to delayed sending. (It is a common problem when you are sending from exchange / Xapo where payout are not instant)

Shapeshift is providing a super fast customer care services. I remember I was able to contact them through their 'chat facility', not sure that they are offering that now also. I just letting them know your calm deposit addy will solve your problem easily. They will be ready for exchange with current rates or you can get refund of your coins.

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January 22, 2017, 07:36:17 PM
 #5

it happens when your transaction takes too long(for example,very low tx fee)
sometimes it is shown as failed,but in reality it went through
try waiting for the first confirm on your bitcoin address,then contact their support with your tx if it didn't go through
if you have put refund address for clams,they could be returned automatically to your clam wallet

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