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Author Topic: ShapeShift.io problem (sent money, "failed")  (Read 2192 times)
0x0010
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January 18, 2017, 01:07:07 PM
 #1

Sent 166 CLAM here: http://khashier.com/tx/6bde0432c6ed974c35ca04472c37163**********9e195ec9f5491f73a0db4e to the shapeshift.io specified wallet in exchange for BTC to my wallet: 1BcBpd8weYM6Ue2X4KpJw8CwRYnSf74rU1

The transaction went from "awaiting exchange" to "failed" and now I have no clam or bitcoin.

Anyone experienced with this?

thanks

keybase.io/0x0010
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jacobmayes94
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January 18, 2017, 01:47:26 PM
 #2

it happened to me, if you put a refund address they will simply return it automatically if not then contact them with TX IDs etc and they will return it for you, they did with me
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January 19, 2017, 02:16:59 PM
 #3

it happened to me, if you put a refund address they will simply return it automatically if not then contact them with TX IDs etc and they will return it for you, they did with me
Yes that's why you don't need to worried if you put the refund address it will be back soon your clam.i use this exchange many times and I donot have any bad experience failed transaction as of  now but if it will happen to me I know it will be back.


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January 19, 2017, 07:15:41 PM
 #4

Awaiting exchange -> failed is casing due to delayed sending. (It is a common problem when you are sending from exchange / Xapo where payout are not instant)

Shapeshift is providing a super fast customer care services. I remember I was able to contact them through their 'chat facility', not sure that they are offering that now also. I just letting them know your calm deposit addy will solve your problem easily. They will be ready for exchange with current rates or you can get refund of your coins.

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January 22, 2017, 07:36:17 PM
 #5

it happens when your transaction takes too long(for example,very low tx fee)
sometimes it is shown as failed,but in reality it went through
try waiting for the first confirm on your bitcoin address,then contact their support with your tx if it didn't go through
if you have put refund address for clams,they could be returned automatically to your clam wallet

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November 12, 2017, 07:26:44 AM
 #6

I got the same problem yesterday.
In block chain explorer, There are 6+ confirmation already. But the transaction in shapeshift still at "Awaiting Deposit" status!
Already submit the request (#98283) But 12 hours passed but still got no response.
I loss quite a lot from this delay.
Will update status when I have responses from them.
ss transation:
https://shapeshift.io/#/status/ead99140-49f6-4839-b4d6-95e1b98f6949
block chain status:
https://blockchain.info/address/3624kwTf3zr1HBVWcjpntUxHfACis2fJit
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November 12, 2017, 07:44:02 AM
 #7

I got the same problem yesterday.
In block chain explorer, There are 6+ confirmation already. But the transaction in shapeshift still at "Awaiting Deposit" status!
Already submit the request (#98283) But 12 hours passed but still got no response.
I loss quite a lot from this delay.
Will update status when I have responses from them.
ss transation:
https://shapeshift.io/#/status/ead99140-49f6-4839-b4d6-95e1b98f6949
block chain status:
https://blockchain.info/address/3624kwTf3zr1HBVWcjpntUxHfACis2fJit
If the transaction has taken 6+ confirmations on blockchain why shouldn't it be confirmed on shapeshift?
It intimates to shapeshift's poorest quality. If you have not set backup address, then i think you will not get bacj your money.
Try to contact support team, may be they put your backup address manually and return your delayed money.

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November 12, 2017, 02:56:05 PM
 #8

I got the same problem yesterday.
In block chain explorer, There are 6+ confirmation already. But the transaction in shapeshift still at "Awaiting Deposit" status!
Already submit the request (#98283) But 12 hours passed but still got no response.
I loss quite a lot from this delay.
Will update status when I have responses from them.
ss transation:
https://shapeshift.io/#/status/ead99140-49f6-4839-b4d6-95e1b98f6949
block chain status:
https://blockchain.info/address/3624kwTf3zr1HBVWcjpntUxHfACis2fJit
If the transaction has taken 6+ confirmations on blockchain why shouldn't it be confirmed on shapeshift?
It intimates to shapeshift's poorest quality. If you have not set backup address, then i think you will not get bacj your money.
Try to contact support team, may be they put your backup address manually and return your delayed money.
Yes, There are 54 confirmations by now. And still waiting for they response for my request. Maybe they dont work in weekend. Hope I'll get their response tomorrow.
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November 12, 2017, 03:25:16 PM
 #9

I had a similar problem because of slow transaction. Also on weekend. But they paid back the funds after one or two days, as I remember right.

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November 12, 2017, 04:18:08 PM
 #10

I got the same problem yesterday.
In block chain explorer, There are 6+ confirmation already. But the transaction in shapeshift still at "Awaiting Deposit" status!
Already submit the request (#98283) But 12 hours passed but still got no response.
I loss quite a lot from this delay.
Will update status when I have responses from them.
ss transation:
https://shapeshift.io/#/status/ead99140-49f6-4839-b4d6-95e1b98f6949
block chain status:
https://blockchain.info/address/3624kwTf3zr1HBVWcjpntUxHfACis2fJit
If the transaction has taken 6+ confirmations on blockchain why shouldn't it be confirmed on shapeshift?
It intimates to shapeshift's poorest quality. If you have not set backup address, then i think you will not get bacj your money.
Try to contact support team, may be they put your backup address manually and return your delayed money.
They cant grant such thing which If you haven't putted your backup or refund address then they will really not bother to give it again to you that's why its really important to put up that refund address so that you would able to avoid the hassle when somethings goes wrong with your exchange into another coin. I have experience on not crediting the ETH which I do exchange for BTC but luckily I have putted my refund address and contact their support and resolved the problem fast.



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November 15, 2017, 03:28:45 AM
 #11

Update: I already received my refund money this morning after around 3 days.
Thanks all for you information.
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