Bitcoin Forum
November 22, 2017, 12:05:30 PM *
News: Latest stable version of Bitcoin Core: 0.15.1  [Torrent].
 
   Home   Help Search Donate Login Register  
Pages: [1]
  Print  
Author Topic: Coinsecure delaying KYC verification (SOLVED)  (Read 1808 times)
erikalui
Legendary
*
Offline Offline

Activity: 1148



View Profile WWW
February 08, 2017, 10:05:01 AM
 #1

I sent a request for my KYC verification on January 18th and today I received this mail from Coinsecure:

----------------
Dear User,
 
Thank you for signing up with Coinsecure and submitting your documents for verification.
 
We've been experiencing an overflow of KYC's on our platform for the last few weeks now and we are in the process of clearing them as quickly as possible.
 
Please accept our sincere apologies and kindly bear with us as we work past these queues.
 
Thank you for your patience and understanding!
 
Warm Regards
Team Coinsecure
---------------


I tried to contact them also via the website but I got no response. I haven't ever waited so long for verification and maximum it has taken 10 days by my bank for the verification process to get complete. I'm really disappointed with coinsecure.



      ▄▄▄█████████▄▄
   ▄██████████████████▄
 ▄██████████████████████▄
██████████████████████████▄
 ████████████████████████
    ▀▀▀▀██████████████████
       ████████████████████▄
      ██████████████████   ▀▀
      █████████████████ ▄▄█▀
      ██████████████████████▀
       ███████████████████▀
        ▀██████████████████▀
    ▄█████████████████████▀
  ▄██████████████████████▀
 ██████████████████████▀
  ▀█████████████████▀▀
     ▀▀████████▀▀▀


  ▄████████████████████████▄
{}
Join ICO Now Coinlancer is Disrupting the Freelance marketplace!
Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction. Advertise here.
1511352330
Hero Member
*
Offline Offline

Posts: 1511352330

View Profile Personal Message (Offline)

Ignore
1511352330
Reply with quote  #2

1511352330
Report to moderator
1511352330
Hero Member
*
Offline Offline

Posts: 1511352330

View Profile Personal Message (Offline)

Ignore
1511352330
Reply with quote  #2

1511352330
Report to moderator
bitcoinisbest
Sr. Member
****
Offline Offline

Activity: 476


https://gexcrypto.io


View Profile
February 08, 2017, 10:25:41 AM
 #2

Nowdays users are facing quite a few issues with CS. This was never before some time ago. Is it due to less people or how many users suddenly registered on their website that is causing so much delay. Hope everything is well @ CS

             ███
     ▄▄▄▄▄   ▀▀▀
  ▄█████████▄
 ███▀     ▀███▄
███         ███
███         ███
 ███▄     ▄████
  ▀████████████
     ▀▀▀▀▀  ███
            ███
███▄       ▄███
 ▀███▄▄▄▄▄███▀
   ▀▀█████▀▀
gexcrypto
E X C R Y P T O

Global Trading Corp.
████
████
████
████
████  ████
████  ████
████  ████
████  ████
████  ████
      ████
      ████
      ████
      ████
YOUR COMPREHENSIVE CRYPTO TRADING PLATFORM
|       WHITEPAPER       |       FACEBOOK       |       TWITTER       |       ANN THREAD       |
████
████
████
████
████  ████
████  ████
████  ████
████  ████
████  ████
      ████
      ████
      ████
      ████
lordquanta
Sr. Member
****
Offline Offline

Activity: 364


View Profile
February 08, 2017, 12:48:44 PM
 #3

As mentioned they are under much work load. I suggest to contact their support over telephone  to understand current situation. That will help you properly.
Edit: CS should have sent email after one week if there is delay. Nonetheless it is best exchange with lower fees.
susila_bai
Hero Member
*****
Offline Offline

Activity: 658


View Profile
February 08, 2017, 02:56:09 PM
 #4

The same problem i am also facing it is more then 30 days and still my KYC is not verified due to this i am not able to trade in the site and even their is some problem with the site login in between days i was not able to login and they were giving the wrong username or password but with the same password today i am able to login. I wont recommend anyone to this exchange.

                 ▄██▄  ▄▄
                 ▀███▄ ▀█
                   ▀███▄
             ███  █▄ ███▄ ▄██
             ▀███▄ ▀  ███▄ ▀ ▄▄▄▄
               ▀███▄▄ ▄▀███▄ ▀███▄
            ▄██  ▀████▄▀ ▀███ ▀███▄
          ▄███▄▄█▄ ▀████▄█████ ██▀▀██▄
        ▄██████████  ▀██████▀▀█▀ ▄▄ ███▄
       ██████▀▀██████▄ ▀███▀▀▄ ▄███ ██ ██▄
     ▄██████▄▄████████▀  ▀██▄  ███▀ ██ ███▄
    ████████████████      ▀█▀ ███▀ ███ ████
  ▄████████████████        █ ███▀ █▄▄  ▄███
▄████████████████▀          ████▄█████ ███▀
████████████████▀            ▀▀█ ▀▀██████▀
██████████████▀             ▄█▄██ ▀█████▀
█████████▀▀▀                ██████▄▄▄███
▀████████                   ▀██████████▀
  ▀▀▀▀▀▀                      ▀███████▀


                     ▄          ▄███ ▄███                 ▄▄▄
  ▄▄▄              ▐██           ██▌  ██▌                ▀███▌
 ███▀              ▄██          ▐██▌ ▐██▌          ▄▄     ███
 ▄▄▄ ▄▄▄  ▄▄   ▄█████▌  ▄██▄██  ███  ███ ▄▄████▌  ███▄   ▐██▌▄██
▀██▌ ▀██████  ███▀███  ███████▐████████▌▐██████▌ ▐████▄  ███████
▐██▌ ▐██▀ ██ ███  ██▌ ███▀ ██▀ ▄██  ▐█▌▐██▀ ██▌  █▀ ███▄▐███▀██▌  ▄
███  ██▌ ██▌ ██▌ ▐██ ▐██▌ ▐██  ██▌  ██▌███  ██▌ ▄█ ▄ ███▐██ ▐██  ██
███▄███  ██▄▄██▄▄███▄███▄▄▄██▄███▌ ▐██▌▐██▄▄██▄██ █▄▄██▌██▌ ▐██▄██
 ▀█▀██▌  ▀███▀▀███▀██▀ ▀██▀▀▀████  ▐██  ▀███▀▀██  ▀███▀ ██   ▀██▀
█▀▀ ▄▄██
▄▄██▀▀▄▄
▀▀▄▄██▀▀
██▀▀▄▄██
▄▄██▀▀▄▄
▀▀▄▄██▀▀
██▀▀▄▄██
▄▄██▀▀▄▄
▀▀▄▄██▀▀
██▀▀▄▄██
▄▄██▀▀▄▄
▀▀▄▄██▀▀
██▀▀ ▄▄█
|130 PEOPLE TEAM
70 MARKETS
300,000 INFLUENCERS
|█▀▀ ▄▄██
▄▄██▀▀▄▄
▀▀▄▄██▀▀
██▀▀▄▄██
▄▄██▀▀▄▄
▀▀▄▄██▀▀
██▀▀▄▄██
▄▄██▀▀▄▄
▀▀▄▄██▀▀
██▀▀▄▄██
▄▄██▀▀▄▄
▀▀▄▄██▀▀
██▀▀ ▄▄█
ICO█▀▀ ▄▄██
▄▄██▀▀▄▄
▀▀▄▄██▀▀
██▀▀▄▄██
▄▄██▀▀▄▄
▀▀▄▄██▀▀
██▀▀▄▄██
▄▄██▀▀▄▄
▀▀▄▄██▀▀
██▀▀▄▄██
▄▄██▀▀▄▄
▀▀▄▄██▀▀
██▀▀ ▄▄█
Rotten Egg
Member
**
Offline Offline

Activity: 105


View Profile
February 08, 2017, 03:22:20 PM
 #5

I tried to contact them also via the website but I got no response. I haven't ever waited so long for verification and maximum it has taken 10 days by my bank for the verification process to get complete. I'm really disappointed with coinsecure.

What docs u have submitted for KYC verification at CoinSecure?
erikalui
Legendary
*
Offline Offline

Activity: 1148



View Profile WWW
February 08, 2017, 03:52:22 PM
 #6

The same problem i am also facing it is more then 30 days and still my KYC is not verified due to this i am not able to trade in the site and even their is some problem with the site login in between days i was not able to login and they were giving the wrong username or password but with the same password today i am able to login. I wont recommend anyone to this exchange.

I am able to login but 30 days is too much. I've already waited for 20+ days and this is the email I receive which means they are going to delay even more now. I can still understand that they are having too many requests but they need to give us a timeframe atleast.

I tried to contact them also via the website but I got no response. I haven't ever waited so long for verification and maximum it has taken 10 days by my bank for the verification process to get complete. I'm really disappointed with coinsecure.

What docs u have submitted for KYC verification at CoinSecure?

I submitted my Aadhar card.


      ▄▄▄█████████▄▄
   ▄██████████████████▄
 ▄██████████████████████▄
██████████████████████████▄
 ████████████████████████
    ▀▀▀▀██████████████████
       ████████████████████▄
      ██████████████████   ▀▀
      █████████████████ ▄▄█▀
      ██████████████████████▀
       ███████████████████▀
        ▀██████████████████▀
    ▄█████████████████████▀
  ▄██████████████████████▀
 ██████████████████████▀
  ▀█████████████████▀▀
     ▀▀████████▀▀▀


  ▄████████████████████████▄
{}
Blackshadow007
Sr. Member
****
Offline Offline

Activity: 406

Currency Xchanger™


View Profile WWW
February 08, 2017, 04:19:28 PM
 #7

I see Benson may be quite busy past 3 or 4 days , But there is no Issue on CS that i can assure cause i withdraw almost regularly without any problem . They just having overload as per their staff amount to handle the huge amounts of requests and all , Its over 3 days now and i am still waiting for a btc payment to get credited on my CS Wallet . Strangely that transaction has over 400 confirm in blockchain now but still not credited to my CS Wallet . I did mail to CS support but as usual no reply yet . Benson may shade some light about the situation here .

erikalui
Legendary
*
Offline Offline

Activity: 1148



View Profile WWW
February 08, 2017, 05:18:40 PM
 #8

I see Benson may be quite busy past 3 or 4 days , But there is no Issue on CS that i can assure cause i withdraw almost regularly without any problem . They just having overload as per their staff amount to handle the huge amounts of requests and all , Its over 3 days now and i am still waiting for a btc payment to get credited on my CS Wallet . Strangely that transaction has over 400 confirm in blockchain now but still not credited to my CS Wallet . I did mail to CS support but as usual no reply yet . Benson may shade some light about the situation here .

I don't doubt them as I know they are trusted but here time is also important. When my bank also delays the account opening and verification process, I complain to their customer service and get a response within 24 hours. Here I don't even get a response.

It's surprising that they are delaying deposits also. They need to fasten their services else many users would shift to other exchanges. I use unocoin too and they are so fast. My verification took 24 hours and every withdrawal is done within 24-48 hours.


      ▄▄▄█████████▄▄
   ▄██████████████████▄
 ▄██████████████████████▄
██████████████████████████▄
 ████████████████████████
    ▀▀▀▀██████████████████
       ████████████████████▄
      ██████████████████   ▀▀
      █████████████████ ▄▄█▀
      ██████████████████████▀
       ███████████████████▀
        ▀██████████████████▀
    ▄█████████████████████▀
  ▄██████████████████████▀
 ██████████████████████▀
  ▀█████████████████▀▀
     ▀▀████████▀▀▀


  ▄████████████████████████▄
{}
Blackshadow007
Sr. Member
****
Offline Offline

Activity: 406

Currency Xchanger™


View Profile WWW
February 08, 2017, 05:42:16 PM
 #9

I see Benson may be quite busy past 3 or 4 days , But there is no Issue on CS that i can assure cause i withdraw almost regularly without any problem . They just having overload as per their staff amount to handle the huge amounts of requests and all , Its over 3 days now and i am still waiting for a btc payment to get credited on my CS Wallet . Strangely that transaction has over 400 confirm in blockchain now but still not credited to my CS Wallet . I did mail to CS support but as usual no reply yet . Benson may shade some light about the situation here .

I don't doubt them as I know they are trusted but here time is also important. When my bank also delays the account opening and verification process, I complain to their customer service and get a response within 24 hours. Here I don't even get a response.

It's surprising that they are delaying deposits also. They need to fasten their services else many users would shift to other exchanges. I use unocoin too and they are so fast. My verification took 24 hours and every withdrawal is done within 24-48 hours.

i was too unocoin customer before .. But yes i also agree CS Support need to be active more . Lets wait for Benson at least , i am sure once he come online he will fix this .

Benson Samuel
Moderator
Legendary
*
Offline Offline

Activity: 1792


Landscaping Bitcoin for India!


View Profile WWW
February 08, 2017, 07:41:04 PM
 #10

@BlackShadow007, saw your message a bit late, should not have any issues with BTC deposits, but it will be sorted asap, if still not fixed.

We are undergoing some massive queues and tough to move faster with limited staff.
We have hired out few more people for compliance, but looking at the load, I can assure everyone that verifications will take time.

Our volumes also take a hit when we get unmanageable loads on support as well, so not doing any of this to extend anyone's wait times.
We have been around for over 2 years and now is the time that the tempo has certainly picked up.
As always, we will overcome these challenges and fix all issues and verifications.

The login issues have been fixed, clear cookies if you are still unable to login.

Blackshadow007
Sr. Member
****
Offline Offline

Activity: 406

Currency Xchanger™


View Profile WWW
February 09, 2017, 04:15:54 AM
 #11

@BlackShadow007, saw your message a bit late, should not have any issues with BTC deposits, but it will be sorted asap, if still not fixed.

We are undergoing some massive queues and tough to move faster with limited staff.
We have hired out few more people for compliance, but looking at the load, I can assure everyone that verifications will take time.

Our volumes also take a hit when we get unmanageable loads on support as well, so not doing any of this to extend anyone's wait times.
We have been around for over 2 years and now is the time that the tempo has certainly picked up.
As always, we will overcome these challenges and fix all issues and verifications.

The login issues have been fixed, clear cookies if you are still unable to login.

Please also fix my pending btc payment also which is over 4 days now unverified but it has like 598 confirmation on Blockchain . I did send you transaction ID via Bitcoinforum Private message . Check and fix that please asap . Thanks for your reply on this .

erikalui
Legendary
*
Offline Offline

Activity: 1148



View Profile WWW
February 09, 2017, 09:41:24 AM
 #12

@BlackShadow007, saw your message a bit late, should not have any issues with BTC deposits, but it will be sorted asap, if still not fixed.

We are undergoing some massive queues and tough to move faster with limited staff.
We have hired out few more people for compliance, but looking at the load, I can assure everyone that verifications will take time.

Our volumes also take a hit when we get unmanageable loads on support as well, so not doing any of this to extend anyone's wait times.
We have been around for over 2 years and now is the time that the tempo has certainly picked up.
As always, we will overcome these challenges and fix all issues and verifications.

The login issues have been fixed, clear cookies if you are still unable to login.

Thanks for your reply.

Can you let me know approximately how much time will it take? I already sent my documents on 18th Jan and it's been over 20+ days. Will it be done by atleast 18th Feb or will take more time?


      ▄▄▄█████████▄▄
   ▄██████████████████▄
 ▄██████████████████████▄
██████████████████████████▄
 ████████████████████████
    ▀▀▀▀██████████████████
       ████████████████████▄
      ██████████████████   ▀▀
      █████████████████ ▄▄█▀
      ██████████████████████▀
       ███████████████████▀
        ▀██████████████████▀
    ▄█████████████████████▀
  ▄██████████████████████▀
 ██████████████████████▀
  ▀█████████████████▀▀
     ▀▀████████▀▀▀


  ▄████████████████████████▄
{}
Benson Samuel
Moderator
Legendary
*
Offline Offline

Activity: 1792


Landscaping Bitcoin for India!


View Profile WWW
February 09, 2017, 09:43:55 AM
 #13

@BlackShadow007, saw your message a bit late, should not have any issues with BTC deposits, but it will be sorted asap, if still not fixed.

We are undergoing some massive queues and tough to move faster with limited staff.
We have hired out few more people for compliance, but looking at the load, I can assure everyone that verifications will take time.

Our volumes also take a hit when we get unmanageable loads on support as well, so not doing any of this to extend anyone's wait times.
We have been around for over 2 years and now is the time that the tempo has certainly picked up.
As always, we will overcome these challenges and fix all issues and verifications.

The login issues have been fixed, clear cookies if you are still unable to login.

Thanks for your reply.

Can you let me know approximately how much time will it take? I already sent my documents on 18th Jan and it's been over 20+ days. Will it be done by atleast 18th Feb or will take more time?

Not sure. Dont know your ID.
PM it to me and I can request Compliance to try and process faster.

erikalui
Legendary
*
Offline Offline

Activity: 1148



View Profile WWW
February 10, 2017, 11:21:37 AM
 #14

Finally my verification process is complete today. Got a call to confirm my details Smiley

Quote
The KYC you submitted has been successfully verified.

The Compliance Officers message is: KYC Verified.

Thanks Benson for your help in fastening the process. Locking this thread now.


      ▄▄▄█████████▄▄
   ▄██████████████████▄
 ▄██████████████████████▄
██████████████████████████▄
 ████████████████████████
    ▀▀▀▀██████████████████
       ████████████████████▄
      ██████████████████   ▀▀
      █████████████████ ▄▄█▀
      ██████████████████████▀
       ███████████████████▀
        ▀██████████████████▀
    ▄█████████████████████▀
  ▄██████████████████████▀
 ██████████████████████▀
  ▀█████████████████▀▀
     ▀▀████████▀▀▀


  ▄████████████████████████▄
{}
Pages: [1]
  Print  
 
Jump to:  

Sponsored by , a Bitcoin-accepting VPN.
Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2006-2009, Simple Machines Valid XHTML 1.0! Valid CSS!