i have the same problem with this website, no btc output!
Why did you use a random mixer website in the first place?
People are fooled because they come up high in search rankings I believe. Also, the website itself looks professional.
They are very tricky.. they let small amounts go through to gain your confidence. Then once you are lured in and send a larger amount they rob you.
I have emailed them several times with no response. The phone number they list for support is constantly busy.
My coins still have not been transferred (and are still sitting in their deposit address). It's safe to say now that bitcoin-mix is a scam without reservation.
I would love for justice to be served in this case. I don't care about recovering my money so much, but it would be nice if we could somehow stop these people from scamming others. If anyone is interested please contact me. I'd definitely to willing to invest $$$ into shutting down these thieves.