A little disclaimer: The following is my own view and experience, opinions voiced are mine, and mine only.
This fork meant mainly one thing for CG; a huge investment of time and work.
In preparation of the fork, there's already been several blogposts and announcements on the site, social media channels, this forum and via the newsletter.
Further, August 1st was a rather unconvenient time for the fork, since it's holiday season and staff is thin as it is, most vacation plans were already made by the time BCC/BCH became evident.
All in all, there's been a lot of tasks to handle (both informative and executive), including moving to new cold wallets, setting up a BCH node, handling several hundred transactions.
All of those tasks were done by CG free of charge, tasks that would not have been neccessary if the site had not paid out BCH to users/investors (quite a few other casinos did not do that).
CG stands to gain nothing from that process, the distributions were done for the investors, the time spent was spent for the investors (could've been spent on other tasks else).
The 12 day limit had several reasons. The main one was to limit time investment needed for the distribution.
Maintaining a node (especially an enterprise sized one connected to a huge wallet) has both technical and personel costs.
Every day the node is kept running, those costs grow, and as CG does not support BCC/BCH at this point, maintaining a node for an indefinite time is a waste of ressources.
I'd also expect from someone who stores funds on a site and is aware of a situation like this fork to take the initiative and inform themselves about how the situation is handled.
Checking the blog or asking a moderator in chat (or maybe even contacting support) takes a few minutes, and avoids running into situations like this.
On Aug 1st, Crypto-Games bankroll was approx. 1315 BTC. How much of this BCC are you keeping and how much was paid out to investors?
I don't have exact numbers as I was not involved with the distribution, but as far as I know, over 95% of the investors claimed their BCC/BCH (we're talking about a group of ~500 people).
With regards to their two emails, the first email promised to pay investors their BCC and made no reference to any immediate deadline.
The first email was sent July 25th, when the blogpost "Update: BIP91 and BCC" was published (I know that because I got the email myself, as I'm also an investor).
It referenced
this post that includes the information that
"Users will have 12 days after the fork to set their BCC addresses and receive their coins. After that, we will stop accepting new BCC addresses and you will lose your claim due to failing to meet the deadline."
A second email was sent a few days after the fork (only to those users that did not claim their BCC until then) reminding everyone of the deadline.
The only email they sent with a direct reference to the deadline was on August 8th, giving investors five days to set up a BCC wallet. And unfortunately in my case, this email was in my junk folder.
That's been the
second one, the reminder.
Curious why you had marked newsletter updates from CG as spam/junk.
