[DELETE]

[lazypolarbears]

** No bonus wager requirements were active or used

This is the only relevant aspect.  If multiple accounts were made from the same computer and both used a bonus, it's reasonable to assume it's the same person attempting to abuse the bonus. 

Are you positive that neither account had ever received any bonus?

No, my friend used a bonus and lost all of it because of the 35x wager requirement. I probably did at some point too (free spins count?)/

Oh, ok, then you're probably screwed.  There's no realistic reason to have multiple people playing from the same computer so your play looks identical to someone who is trying to abuse a bonus.  It would look better if there was some sort of circumstantial evidence that points to there being two unique users, but I'm going to guess that circumstantial stuff will make things look even worse for you.  For example, did one user sign up, play, and then once the new user started playing on the site the original user never played again?  Did both users play the same or similar games with the same or similar deposit amounts/bet sizing/tendencies?

Well, idk how he played. I don't have access to his account. We do have a shared computer/shared spam email addresses for coinbase, etc., as it's the computer that manages our network. I have no idea what he played...

[Lionidas]

Casinos with ridiculous terms (like mBitCasino) are always happy to allow players to break their rules on multi-accounting, assuming the player loses.. Player wins they just close account saying you broke their terms. The fact they only bothered to trigger a lock on your account until after you win is all you need to know here.


There are a plethora of good sites out there, that not only don't have questionable T&C's, but also provide provably fair games with much lower house edges than sites like mBit, Betcoin etc.

Well the problem is proving either side - I admit it was off the same laptop and public IP (university) address. However, all documentation was properly uploaded and I was assured there would be no problem.

** No bonus wager requirements were active or used

This is the only relevant aspect.  If multiple accounts were made from the same computer and both used a bonus, it's reasonable to assume it's the same person attempting to abuse the bonus.  

Are you positive that neither account had ever received any bonus?

Even if Op story is 100% legit, it will be very hard to convince the casino that Op is telling the truth.
If they have reasons to believe someone is trying to cheat their bonus, created multiple account with the same IP or display some sort of weird behavior.
But I don't think that grabbing winnings/deposit of the users is justifiable practice even then.

Well, check some of my other posts. I don't troll. But I agree in that it's hard to convince the casino in any manner, so I'd need a higher jurisdiction.

And no, grabbing my *deposits* was not ethical whatsoever. I can deposit but not cash out? I'll be sharing this story publicly (if a solution is not resolved) with redacted screenshots and emails.

I think the simple solution would be is to have that friend talk to their support and have them physically close his account by their chat representative.
I did this because I told them I created another account by mistake and forgot the password for it so i created the one that I was talking to them with. They closed it and wasn't able to log into to it later when I did find the password while going thru some old documents on my desk.
It said a message something like "This account was inaccessible and is closed." So that confirms they did it and I continued using the new account which was using.
I think I did claim a 25 spin bonus on both of them. But never withdrawn from the old one.
So that might be the problem if they see the other one your friend had did a withdrawal of the bonus which was received.
You can try that if your friend can remember his password and get them to close it.
That might be you only other option.

Yeah, 25 free spins is one thing. 3.5BTC is another thing, unfortunately... We don't care about either account. Neither of us are playing after this horrible experience.

And nobody play on mBitCasino. This is a warning to all future BTC gamblers out there!!

I know you don't care about the accounts but they do and that is your only recourse in any of this to claim your funds back.
Just try and work with their support and ask them if the offending account can be closed so it can not be used and lock that account from being accessed indefinitely but the creator has to contact them with the id he used to create or submitted when they asked for it the kyc aml process they have every player they suspect of not being the real owner of the account.
Just work with them. They are human after all. Well I would like to think so and not just bots on their chat.

[lazypolarbears]

Well, it's a casino. They're a business. They just want money. But ethics are another thing, and the "humans" I've been talking to have not had any reasonable proposals, and still fault me for *referring* my roommate. Had I not done that in the first place (referred him to mBit), there would likely be less of a mess...

[thebatletbet]

the first youre must sending ticket in contact support helping mbitcasino
posting in official bitcointalk thread mbitcasino, after 3 x 24 hour not response you can create post in gambling section and scam auction section

[lazypolarbears]

the first youre must sending ticket in contact support helping mbitcasino
posting in official bitcointalk thread mbitcasino, after 3 x 24 hour not response you can create post in gambling section and scam auction section

Obviously I've been communicating with their upper management... but in the interim, I do need help (one member on this forum is working on it - he has high up connections apparently)... any other help would gladly be appreciated... I'm getting so much anxiety over this

On another note I've quit gambling forever. If someone wants a fair site I'd recommend vegascasino.io - they were quick to cash out 6BTC without questions or verification, etc.

[lazypolarbears]

Okay so for an update - the 350mBTC I'm offering would likely be split (at this point; a few useful PM's and posts - thanks guys!) between a few users, and I'll assign relative percentages due to how much each user contributed to, hopefully, an eventual solution.

[mBit Casino]

Hey lazypolarbears,

We reserve the right to proceed with KYC if we find any suspicious activity on a player’s account. In your case, we requested a KYC because it appeared that you opened multiple accounts, and took advantage of bonuses on each one. The KYC procedure has nothing to do with your winnings.

In the case that your account was okay, you would have been able to cashout. However, after investigating, we came to the conclusion that you most definitely abused our bonuses by opening multiple accounts. This practice is strictly forbidden at our casino and against our terms and conditions.

We have in the past, paid out prizes up to 150 BTC in a single day - so please understand that we are not holding your withdrawal just because you won.

Our Terms and Conditions forbid any player from opening multiple accounts. Even worse, you claimed at least one bonus on both accounts. Also, you tried to delude our staff by sending them a message that was meant for your friend, in which you asked your friend to upload documents (including an ID) that were not from you.

You registered these accounts on our system: dav******; davi*******; la*******

Again, this is forbidden at our casino. Please, read the terms and conditions if you have any doubt:

3.1.2. You are allowed to have only one Member Account. If you attempt to open more than one Member Account, all betting accounts you try to open may be blocked or closed and any bets may be voided. Depending on the severity of the case mBit Casino holds the right to withhold or take any funds deposited to pay for damages and/or the prevention of future misconduct.

3.1.3. You must enter all mandatory information requested into your registration form, including a valid e-mail address; if you do not enter a valid email address, we will be unable to help you recover any “forgotten passwords”. It is your sole responsibility to ensure that the information you provide is true, complete and correct. You are hereby notified that, in our discretion, we have the right to carry out KYC verification procedures and that your Member Account may be blocked for access or closed if you are found to supply false or misleading information.

3.1.4. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.

Find full information here: https://www.mbitcasino.com/terms-and-conditions

You registered multiple accounts for the sole purpose of abusing our bonus system. You also tried to provide us with wrong information about the owners of the accounts.

For these reasons, as you didn't respect our terms and conditions, all your accounts are closed and your bets are voided.

We are interested in have players that play by the rules that everyone is following. Not players that are asking for friends upload documents to try to delude our staff and are abusing our bonus system.

Thanks,
mBit Casino

[lazypolarbears]

Okay, so I think I struck a deal with mBit, albeit not completely happy with it. Not at all.

I owe all of you whom helped a net share of 10% of 1.7 BTC, which I'll allocate (by percentage relative to help) in a later post once I receive my funds.

Big thanks @DarkDays, @joskim299, and @Peeps Place (thanks for offering to help at least... was confident you'd yield some results but I didn't want to wait).

Please post or PM me your BTC addresses and I will payout 170mBTC to all those whom contributed either on here or via PM.

I'd prefer you post your BTC address here publicly and confirm that I have "tipped" you for your help/contribution. This would help me gain trust among this forum - I stand by my word/ethics, so gaining "trust" or even just posting a confirmation that you received "tips" from me would be nice for the future.

So yes, I do tip out for decent help. I don't understand why mBit (besides obvious financial gain) would not take me at face value, but hopefully the rest of you guys believe me when I said I stood by my word and morality.

[lazypolarbears]

Hey lazypolarbears,

We reserve the right to proceed with KYC if we find any suspicious activity on a player’s account. In your case, we requested a KYC because it appeared that you opened multiple accounts, and took advantage of bonuses on each one. The KYC procedure has nothing to do with your winnings.

In the case that your account was okay, you would have been able to cashout. However, after investigating, we came to the conclusion that you most definitely abused our bonuses by opening multiple accounts. This practice is strictly forbidden at our casino and against our terms and conditions.

We have in the past, paid out prizes up to 150 BTC in a single day - so please understand that we are not holding your withdrawal just because you won.

Our Terms and Conditions forbid any player from opening multiple accounts. Even worse, you claimed at least one bonus on both accounts. Also, you tried to delude our staff by sending them a message that was meant for your friend, in which you asked your friend to upload documents (including an ID) that were not from you.

You registered these accounts on our system: d*****@******; d********@******; lazy*******

Again, this is forbidden at our casino. Please, read the terms and conditions if you have any doubt:

3.1.2. You are allowed to have only one Member Account. If you attempt to open more than one Member Account, all betting accounts you try to open may be blocked or closed and any bets may be voided. Depending on the severity of the case mBit Casino holds the right to withhold or take any funds deposited to pay for damages and/or the prevention of future misconduct.

3.1.3. You must enter all mandatory information requested into your registration form, including a valid e-mail address; if you do not enter a valid email address, we will be unable to help you recover any “forgotten passwords”. It is your sole responsibility to ensure that the information you provide is true, complete and correct. You are hereby notified that, in our discretion, we have the right to carry out KYC verification procedures and that your Member Account may be blocked for access or closed if you are found to supply false or misleading information.

3.1.4. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.

Find full information here: https://www.mbitcasino.com/terms-and-conditions

You registered multiple accounts for the sole purpose of abusing our bonus system. You also tried to provide us with wrong information about the owners of the accounts.

For these reasons, as you didn't respect our terms and conditions, all your accounts are closed and your bets are voided.

We are interested in have players that play by the rules that everyone is following. Not players that are asking for friends upload documents to try to delude our staff and are abusing our bonus system.

Thanks,
mBit Casino

Please delete this post; it need not be public, and contains private information only half-redacted. You have sent me this over email, verbatim.

Worse off, this is straight-up libel (defamation, etc.), which depending on the jurisdiction, may be construed as a felony. We have reached an agreement and let's keep it at that.

[BTCevo]

Okay so for an update - the 350mBTC I'm offering would likely be split (at this point; a few useful PM's and posts - thanks guys!) between a few users, and I'll assign relative percentages due to how much each user contributed to, hopefully, an eventual solution.

What is the point of giving this bonus? Unless you have any escrow that bonus may be there will be many useful guide on what you really need to do. Just saying without giving any proof will not be good thing. You should create some scam accusation if you have a solid proof of them scam your money away. DT member will give red trust if it is true

[lazypolarbears]

Okay so for an update - the 350mBTC I'm offering would likely be split (at this point; a few useful PM's and posts - thanks guys!) between a few users, and I'll assign relative percentages due to how much each user contributed to, hopefully, an eventual solution.

What is the point of giving this bonus? Unless you have any escrow that bonus may be there will be many useful guide on what you really need to do. Just saying without giving any proof will not be good thing. You should create some scam accusation if you have a solid proof of them scam your money away. DT member will give red trust if it is true

Check my thread with ETH/ZEC mining - I tipped out 0.04BTC to someone (now a friend) I met on here and he confirmed that I did send it.

And read up two messages - these are experienced members that have helped me a lot. And for that I owe them, and hope they will give me "trust" and confirm that I did pay out for their time and help.

[BitcoinBooster.info]

Oh, sorry hear this!
I hate scammers!

3.5BTC is high

[Effortless]

Casinos makes lot of money but still scam people for bullshit reasons

[lazypolarbears]

Yeah... we *may* have reached some sort of agreement, which I shouldn't disclose publicly too much, but they have yet to pay me out...

[lazypolarbears]

Well I shouldn't "lock" this thread right now, but I did take you up on your advice (ask someone higher up - not just admin). They have way more to lose in gaming revenue/reputation than just

• amount settlement, and I knew that from the beginning.

Filed 5 complaints with 4 agencies already, they want me to nullify that too. I think it's obvious by their replies that they know they have more to lose (overall net) by scamming more people like me - and this cautionary tale coupled with complaints will likely screw them over in the long run, way more than

• settlement.

If that helped, I'll PM you.

[RichDaniel]

I'm on a large university IP address - it's possible that someone else was doing this too under the same IP*

It was a $10 bet on Gems & Stones (Endorphina) that netted 3.2BTC.

I have a screenshot but I can't upload it here for some reason, but I'm not lying (there's no reason to).

*My roommate and I were actually playing off the same computer. So in fact, I do know that we were at different times on the same computer that manages our R4 cloud.
** No bonus wager requirements were active or used

They should pay you but they like to act unethical nothing new from them. 
Try to deliver them evidence that you have used public address and ask your friend to confirm.

Yes, but if they ban multi-account, they will accuse OP has multi-accounts to ban them. And if he can get paid, he is lucky guy, he should learn this lesson, never play like this any more.

[Rating Place]

Okay, so I think I struck a deal with mBit, albeit not completely happy with it. Not at all.

I owe all of you whom helped a net share of 10% of 1.7 BTC, which I'll allocate (by percentage relative to help) in a later post once I receive my funds.

Big thanks @DarkDays, @joskim299, and @Peeps Place (thanks for offering to help at least... was confident you'd yield some results but I didn't want to wait).

Please post or PM me your BTC addresses and I will payout 170mBTC to all those whom contributed either on here or via PM.

I'd prefer you post your BTC address here publicly and confirm that I have "tipped" you for your help/contribution. This would help me gain trust among this forum - I stand by my word/ethics, so gaining "trust" or even just posting a confirmation that you received "tips" from me would be nice for the future.

So yes, I do tip out for decent help. I don't understand why mBit (besides obvious financial gain) would not take me at face value, but hopefully the rest of you guys believe me when I said I stood by my word and morality.

I sent out emails to support and admin at mbitcasino with some of the documentation that you had presented to me immediately after I received it from you. I'm not sure if that helped. If it did, I do not want any compensation. Give it to the others including arcanaaerobics.

[lazypolarbears]

I'm not sure - but at least you tried and I think it may have gotten some response? Hard to tell right now - probably in a different EU time zone idk...

In any case, I have a great plan. This is going to be epic. Not going to post publicly yet, or probably not ever, but this is genius.


And ^2 posts above, I think you're forgetting that even *IF* I had done that intentionally (which is NOT true), they were still willing to accept my deposits of 1BTC+ but waited for my account to diminish (and hopefully in their mind lose it all and re-deposit); it was only when I struck a jackpot when they decided to seize the entire balance (couldn't they have shut down the account BEFORE I deposited?!)

[xx-man]

it seems that we should be careful when choosing a gambling site what else have a hobby gamble will more make a deposit to play in the site itself, many sites early start well, we do not know their minds will be like in the future, so I just to choose a gambling site that has been known as a deposit and play.

[lazypolarbears]

Good advice. Unfortunately for me it was a bit too late... I am not affiliated with vegascasino.io but have had good experience with them (I've quit gambling after this)... they even comp'd me a free iPhone 7 (after a LOT of wagering)... they also allowed me to cash out 6BTC+ no questions asked instant confirmations...