Has bitinstant stopped "scamming"?

[GideonGono]

Is bitinstant now safe to use? I had used them before and it was quite convenient for me. However, I was put off when many people claimed to not be receiving their coins during the recent exchange rate fluctuations? Should I be worried about long delays?

Thanks

[1715288740]

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[1715288740]

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[Villem Anton]

Bitinstant are pure scammers. I have ruled out incompetence by now. I have waited a month for a transfer. They behave in perfect accordance with scamming tactics with constantly new methods of stalling.

[cryptoanarchist]

Bitinstant are pure scammers. I have ruled out incompetence by now. I have waited a month for a transfer. They behave in perfect accordance with scamming tactics with constantly new methods of stalling.

yup. what he said.

[DataPlumber]

<shrug>  I used them a month or so ago with no problems.

Sounds like they're having a hard time keeping up, lately.  And if anything goes wrong, good luck..!

[Phinnaeus Gage]

Holding my pen, but watching (and have been).

[cryptoanarchist]

Charlie is too busy getting sole attention from the mainstream media to bother with conducting business with us lowly serfs.

[Maged]

From what I've read, most payments are going through right away, but there is a medium chance that you'll experience problems. If you do experience problems, you typically will have to wait over two weeks for a resolution if your problem is an issue that can't be handled by tier 1 support.

[GideonGono]

From what I've read, most payments are going through right away, but there is a medium chance that you'll experience problems. If you do experience problems, you typically will have to wait over two weeks for a resolution if your problem is an issue that can't be handled by tier 1 support.

What type of problems can't be resolved by tier 1 support?

[ninjaboon]

Charlie is too busy getting sole attention from the mainstream media to bother with conducting business with us lowly serfs.

really?

[crazy_rabbit]

From what I've read, most payments are going through right away, but there is a medium chance that you'll experience problems. If you do experience problems, you typically will have to wait over two weeks for a resolution if your problem is an issue that can't be handled by tier 1 support.

What type of problems can't be resolved by tier 1 support?

I think they are in the process of training a large support staff, however these suport staff don't have direct authority over money (yet).  It should improve over time. They really got slammed with customers.

[cryptoanarchist]

They're too busy making money off scamming to provide customer service.

[bitdroid]

Is bitinstant now safe to use? I had used them before and it was quite convenient for me. However, I was put off when many people claimed to not be receiving their coins during the recent exchange rate fluctuations? Should I be worried about long delays?

Thanks

I've used them before on several occasions and never had a problem. Soonest received was literally 1 minute after I paid for the money gram and latest was several hours.

If you want bitcoins fast this or meet up with someone in person. Or just join bitstamp or btc-e.

[Maged]

From what I've read, most payments are going through right away, but there is a medium chance that you'll experience problems. If you do experience problems, you typically will have to wait over two weeks for a resolution if your problem is an issue that can't be handled by tier 1 support.

What type of problems can't be resolved by tier 1 support?

Basically anything involving money. They can do basic tasks such as helping you through the process and reprocessing an order that originally failed.

[cbeast]

The only issue I have with Bitinstant is when I put in an order to go directly to a bitcoin address. It goes through fast, but seems to go in at the highest price of the day on the highest exchange at up to $10 over the price it should be.

[Zaih]

Bluddy Erik!

[MPOE-PR]

The only issue I have with Bitinstant is when I put in an order to go directly to a bitcoin address. It goes through fast, but seems to go in at the highest price of the day on the highest exchange at up to $10 over the price it should be.

That sounds iffy.

Bluddy Erik!

Erik is no longer with Bitinstant from what I hear.

[gadexx]

i never use bitinstant before, but thank you fyi

[dave859]

They're too busy making money off scamming to provide customer service.

Loosing money due to incompetence! I placed an order on their site and when it processed I received 2 emails at the same second from 2 different IP addresses. When I checked they also sent the transaction twice. So they doubled up on servers and didn't account for race conditions. Nice!

Another time their system failed "Order Status: Processed, API Response: Sorry your balance of $1.25 is too low)" and their support processed the payment twice within 5 minutes. And in this case the order status is not updated on their site, no transaction email.

And I let them know the issue and they don't even want their money back. So my conclusion is they are not out to scam anyone but just utterly incompetent.

[guruvan]

I will no longer use bitinstant.

Instant doesn't really mean "no response to support tickets"

Instant doesn't really mean not trying a 2nd time to complete an order that failed due to remote site API failure (due to brief ddos)

Instant doesn't really mean waiting 24hrs to get a response, refund, or payment.

I understood there to be delays going from cash to gox (by whatever means)

There was no mention of delays going to paypal.

I love the response I got when I opened a ticket because their stupid capcha failed to load
:"My Company" was the opening line from their support desk. Too busy scamming to bother changing the default for responses to support requests.

It's become a joke from all I can tell. Grew too big too fast, and won't last.