Sent their support another e-mail about 3 days ago. Still no response.
Thanks for all your help so far, Lauda. I hope we get to the bottom of this!
Did you even read this thread? It was already resolved:
Hi, could you please pm or public your Letter of Guarantee?
Warning to all. Please be careful and always check the URL in your browser as well as Letter of Guarantee. Currently there are lot of phishing sites, like bitmiixer.io or bitrnixer.io
PM sent.
The letter you sent is signed by
1BitmixUUEGGACPeKciTkxr6TaLUnYgekM, meanwhile our address is
1BitmixerEiyyp3eTLaCpgBbhYERs48qza. So it is not our Letter of Guarantee, seems user been scammed by one of phishing websites.
About google ads of phishing websites. Please send report using this page:
https://support.google.com/adwords/troubleshooter/4578507?hl=en&rd=1#ts=6006595The more reports sent, the faster scammers will be banned. Unfortunately they appear quickly with new domain names.
In other words, you used a phishing Bitmixer website and not the real one.